Fabian Jimenez

. Extremely disappointing experience with Lexus of Henderson, particularly with the finance department and the overall lack of customer service and transparency. I was putting approximately 80% dow Henderson, particularly with the finance department and the overall lack of customer service and transparency. I was putting approximately 80% down and financing only a relatively small portion of the vehicle. I had already secured a better rate through my credit union, but I chose dealership financing purely for convenience. I was initially told by the salesperson that the rate would be 3.99%, only to be presented with 4.99% during the finance process. That discrepancy should have been communicated clearly and upfront, and the way it was handled left me feeling misled. The most disappointing part of the entire experience was the finance representative who handled my paperwork. I do not remember his name, but his attitude toward me was extremely rude, dismissive, and unprofessional. When I asked reasonable questions about the financing, rates, and documents I was being asked to sign, instead of taking the time to explain them clearly, he made me feel as though my questions were an inconvenience. His demeanor was condescending and made an already frustrating situation significantly worse. This is simply not the level of professionalism or customer service I expected when purchasing a new Lexus. Whether a customer finances $5,000 or $50,000 should make absolutely no difference in how that customer is treated. I was making a significant purchase and expected basic courtesy, patience, transparency, and clear answers. Unfortunately, that was not my experience with the finance department. The problems continued after the sale. My brand-new vehicle had a scratch on the hood, some expected accessories were missing, and getting clear answers afterward was unnecessarily difficult. Calls were not properly returned, and I was not given adequate information about whom to contact regarding the warranty and other post-sale questions. I was also disappointed with the value offered for my trade-in, particularly considering how quickly the dealership was able to resell it. What makes this especially disappointing is that this was my third vehicle purchase from this dealership. A repeat customer should not leave a dealership feeling this frustrated and dissatisfied. The vehicle itself may carry the Lexus name, but the customer experience I received did not reflect the level of service I associate with that brand. Based on this experience, I will not purchase another vehicle from this dealership. I am giving one star because it is the minimum available. If zero stars were an option, that would more accurately reflect my experience. More

by hamidyegan72 Verified Customer Verified Customer

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Sam Ko Financial Services Manager “BTS” ARMY🇰🇷WAS fast and reliable when it comes to signing paperworks with him. and reliable when it comes to signing paperworks with him. More

by ReNa Ken Kwong Verified Customer Verified Customer

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Excellent, efficient and professional service as always. Mauricio is the best. Thanks for making us feel like valued customers! We experience amazing everytime we go to Lexus of Henderson! Mauricio is the best. Thanks for making us feel like valued customers! We experience amazing everytime we go to Lexus of Henderson! More

by KENSD412 Verified Customer Verified Customer

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Fabian made buying my new Lexus NX 450h+ an exciting and stress-free experience. He was honest, attentive, and always available whenever I had questions. From finding the perfect vehicle to explaining all t stress-free experience. He was honest, attentive, and always available whenever I had questions. From finding the perfect vehicle to explaining all the features, he went above and beyond to make sure I was happy. Even after the sale, he has continued to help with any questions I have. I love my new Lexus and am so grateful for the outstanding service. I highly recommend Fabian and the team at Lexus of Henderson More

by shyanne.borchers Verified Customer Verified Customer

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I bought Alexis used at CarMax, took it in for Service at the Henderson Lexus dealership, and have been going back to them ever since. They won me over with great attention to detail, timeless of service and the Henderson Lexus dealership, and have been going back to them ever since. They won me over with great attention to detail, timeless of service and fair pricing so much so that I have purchased my next two cars from the dealer directly. More

by DavidLexus Verified Customer Verified Customer

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I would return to the dealership They are friendly & answer all my questions They are courteous answer all my questions They are courteous More

by GNMELENDES Verified Customer Verified Customer

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I recently purchased a vehicle and had the pleasure of working with Fabian. I highly recommend asking for him specifically if you’re considering buying from this dealership. Fabian was professional, patie working with Fabian. I highly recommend asking for him specifically if you’re considering buying from this dealership. Fabian was professional, patient, and extremely accommodating throughout the entire process. I tend to ask a lot of questions and like to fully understand everything before making a decision, and he never made me feel rushed or pressured. He took the time to work with his manager to help negotiate a fair purchase price and a better interest rate, which I truly appreciated. What stood out most was his level of customer service. At one point, I had to leave mid-negotiation to pick up my child from school. When I returned, not only did Fabian pick up right where we left off seamlessly, but another member of the team, who wasn’t even assisting me, ran to open the door for us. That kind of attentiveness really speaks to the overall culture of the dealership. The only area for improvement would be the detailing of the vehicle at delivery. While it may have been completed, there was still some noticeable dust in the air vents and white splash marks in the trunk. Overall, Fabian made this one of the smoothest and least stressful car-buying experiences I’ve had. Because of him, I would absolutely return and will be recommending him to friends and family. More

by itsnaomijill Verified Customer Verified Customer

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My experience purchasing the Lexus GX550 was extremely pleasant from the moment I introduced myself, with professional staff, clear communication, and a smooth, stress-free process throughout. pleasant from the moment I introduced myself, with professional staff, clear communication, and a smooth, stress-free process throughout. More

by CKVG Verified Customer Verified Customer

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Friendly, on time and professional. Their dealership was extremely clean and I appreciated the high quality snacks that were available. Their dealership was extremely clean and I appreciated the high quality snacks that were available. More

by TERIRICHARDS Verified Customer Verified Customer

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The dealership made the purchase of my lease an easy experience. Fabian listened to what I wanted and needed and he helped me achieve it. experience. Fabian listened to what I wanted and needed and he helped me achieve it. More

by Momcarbuyer Verified Customer Verified Customer

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