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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,064 Reviews
Call Service Center (702) 228-7736

5,064 Reviews of Lexus of Henderson - Service Center

Sort by
November 19, 2023

No muss, no fuss. Have a good overview of what was done and what upcoming work will be needed. More

by CNN9192003
Recommend Dealer
Yes
Employees Worked With
Tyler
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Nov 20, 2023 -

Lexus of Henderson responded

Thank you for trusting Lexus of Henderson with your business! We look forward to assisting you down the road!

November 18, 2023

Service at Lexus of Henderson is outstanding. Ask for David as he knows everything Lexus after 17 years at this dealership. More

by DMCCURN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2023 -

Lexus of Henderson responded

We're delighted to know that you had an outstanding service experience with David at Lexus of Henderson. His knowledge and dedication are indeed invaluable! Thanks for your review!

November 18, 2023

It was average It was average, ok. Okay average Okay average Okay average only Average More

by WEN94014
Recommend Dealer
Yes
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Nov 20, 2023 -

Lexus of Henderson responded

Customer satisfaction is our top priority and I'm sorry to see that your experience fell short of our five-star standards. Would you be willing to talk through the details together? If so, please reach out to me at your convenience. Thank you, Craig Kelly - Service Director - 702-228-7736

November 18, 2023

Very Professional and polite when greeted and when picking up my vehicle. Vehicle was well cleaned More

by cyosh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2023 -

Lexus of Henderson responded

We appreciate your business and your review! Thanks from the Lexus of Henderson Team!

November 18, 2023

Always superior service! Customer focused communication with clear, concise and easy to understand explanations of work performed. More

by DCINLV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2023 -

Lexus of Henderson responded

We're glad to know you had a superior service experience at Lexus of Henderson! Clear and concise communication is key, so it's great that our team hit the mark. Thanks for your review!

November 16, 2023

Always finding a way to charge customers even if car is under warranty Purchased my lease out wasn’t informed of any other service lexus offers I’ve been trying to get my car serviced for a Air More

by TERRIDYANK33
Recommend Dealer
No
Employees Worked With
Manny can’t recall there names
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Nov 20, 2023 -

Lexus of Henderson responded

I'm sorry to learn about your frustration regarding the warranty and service issues. We aim for transparency in all our dealings. I was unable to locate your vehicle records. Please contact me directly to look into this matter further. Thank you, Craig Kelly - Service Director 702-228-7736.

November 16, 2023

Needed a new battery Had gone bad twice. I was pleased to get a loaner as we wanted to make sure there were no other problems and it was kept over More

by COTTONSMOM
Recommend Dealer
Yes
Employees Worked With
David Torelo
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Nov 16, 2023 -

Lexus of Henderson responded

We're glad to know that you had a positive experience with us at Lexus of Henderson, especially regarding the loaner car. We always aim to ensure our customers' peace of mind during service appointments. Thanks for your review!

November 16, 2023

Fast and efficient They kept me informed of their progress and responded quickly. Great communication More

by JIMMAC2
Recommend Dealer
Yes
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Nov 16, 2023 -

Lexus of Henderson responded

Jim, we're glad to know you found our service at Lexus of Henderson fast and efficient, with great communication. Thanks for the positive feedback! We hope to see you again for any of your future needs!

November 15, 2023

The best service Daniela explain to me step everything she have a lot skill she is amable and the guys work on the service department is amazing too , I very happy for them and course it’s Lexus More

by Wanda Alvarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2023 -

Wanda Alvarez responded

I like to say thank you 😊, you guys it’s the best

Nov 16, 2023 -

Lexus of Henderson responded

Thank you so much, Wanda! It is wonderful to see that Daniela and the team went above and beyond to make your experience excellent. Thanks for choosing Lexus of Henderson!

November 14, 2023

I have a good and wonderful service from front drop off to my advisor David is awesome More

by farepa2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAVID
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Nov 14, 2023 -

Lexus of Henderson responded

David and the team at Lexus of Henderson are always here to help! Thanks for putting your trust in us - see you down the road!

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