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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,016 Reviews

5,017 Reviews of Lexus of Henderson - Service Center

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September 18, 2023

They did a great job ensuring my car was safe and updated. Customer service was excellent More

by RAMONAFRICKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2023 -

Lexus of Henderson responded

Ramona, thanks for the review! We hope to see you again at Lexus of Henderson!

September 16, 2023

Greeted by Alex with a smile when I drove up. Very helpful. Stephen was great! Great communication. Fast service. Would highly recommend. More

by rkevwatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex and Stephen
Sep 18, 2023 -

Lexus of Henderson responded

We're so glad to know that Alex and Stephen provided you with great service at Lexus of Henderson! Thanks for the recommendation, we appreciate it!

September 15, 2023

Very customer friendly. Makes sure customers are comfortable. The costs are somewhat over blown or very expensive but I guess that's what it means to own a Lexus More

by tamsctt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2023 -

Lexus of Henderson responded

We appreciate your feedback! It's great to know that you found our team at Lexus of Henderson friendly and attentive. If there is anything more we can do to assist you or address your concerns about cost, please contact me at your earliest convenience. Thank you, Craig Kelly - Service Director - 702-228-7736

September 10, 2023

Awesome team! I love the team at Lexus of Henderson and my service advisor was great! More

by mskelle2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Lexus of Henderson responded

Thank you for sharing your top-notch experience with our amazing team here at Lexus of Henderson! We appreciate your business!

September 07, 2023

This is the best dealership I have ever dealt with. My service manager, David Torella, is the absolute greatest. Everyone at this dealership is great. More

by BLMBC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Torella
Sep 07, 2023 -

Lexus of Henderson responded

We're so glad to know you had a positive experience with David and the rest of our team at Lexus of Henderson. Your kind words mean a lot to us! Thanks for choosing us, we look forward to serving you again in the future.

September 03, 2023

Always a great experience identification is not authorized, car quickly attended to a battery replacement accomplished, pleasant, waiting room. More

by rich69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Heishman
Sep 05, 2023 -

Lexus of Henderson responded

We're glad to know you had a great service experience at Lexus of Henderson and found our waiting room pleasant. Thanks for trusting us and come by anytime you need!

September 03, 2023

This group led by Steve in Service is very dedicated to making sure that my automobile is in the best condition. I appreciate their effirts. More

by CNGUESS46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Lexus of Henderson responded

We're glad to know that Steve and our team at Lexus of Henderson have been able to provide you with dedicated service. Thanks for acknowledging their efforts, we appreciate your feedback!

September 02, 2023

Worst service ever! Especially when I was asked if I bought my Lexus at the dealership. The tone and attitude changed as soon as I said no! I did buy an extended warrant More

by debbieg84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig Kelly
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle
Sep 05, 2023 -

Lexus of Henderson responded

Debbie, I'm sorry to read about your experience. We aim for excellent customer service above all else, and it's disappointing that you felt mistreated. Please know that your feedback is taken seriously and will be used to improve our customer interactions moving forward. Furthermore, I invite you to please reach out so that we can come to a resolution regarding your warranty. Thank you, Craig Kelly - Service Director - 702-228-7736

September 01, 2023

David in service is outstanding. He is one of the reasons I keep buying lexus More

by Buto13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David T in service
Sep 01, 2023 -

Lexus of Henderson responded

We're elated that David has helped earn Lexus of Henderson your confidence! Thanks for the stellar review!

August 28, 2023

Got excellent service. Has been a great experience. Would recommend them to my friends. Thank you. More

by jrosenb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2023 -

Lexus of Henderson responded

We're delighted to know you had a great experience at Lexus of Henderson and appreciate your recommendation. Thanks for the review!

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