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4,943 Reviews of Lexus of Henderson - Service Center
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September 25, 2022
When I made my appointment I said I did not want the advisor Tyler. He said fine. When I'm shown in to see the advisor of course it's Tyler. He starts in on ANOTHER 20000 mile check up . I said don't bo advisor Tyler. He said fine. When I'm shown in to see the advisor of course it's Tyler. He starts in on ANOTHER 20000 mile check up . I said don't bother you're not going to bully me like you did last time, I just want an oil change. No car wash, nothing. Just an oil change. When I get my bill there is there is a charge of $95 for an air filter that I was not asked about or advised about. I've heard of upsell but that is ridiculous.. I won't be going back as I'm sure my record is marked as "difficult to deal with". It should say "don't upsell just to upsell". More
by rgwebster
Verified CustomerEmployees Worked With
Other Employees :
Never saw a Craig. Only Tyler that I said I didn't want to deal with again & got anyway.
September 25, 2022
Very customer service oriented. ..answered all of my questions. Encouraged me to come back if I had additional questions. ..answered all of my questions. Encouraged me to come back if I had additional questions. More
by classy8650
Employees Worked With
Other Employees :
Josh to help with functions of the car.... like how to use Nav
September 24, 2022
David Torrella from the Service department always provides excellent customer service. He delivers detailed descriptions of items needed and caters to customer needs. He also provides a quick and eas provides excellent customer service. He delivers detailed descriptions of items needed and caters to customer needs. He also provides a quick and easy process to check in and out. Keeps you posted in the service they deliver. Thank you for your awesomeness! Great staff! More
by IHOPBUDDY12
Employees Worked With
David Torrella
September 22, 2022
They provided incredible service to us when we brought our Lexus from St. George, Ut for a factory recall. They allowed us to store the car at their dealership while we took a plane to Europe. And then our Lexus from St. George, Ut for a factory recall. They allowed us to store the car at their dealership while we took a plane to Europe. And then they took it to the airport valet so it would be waiting for us upon our return. This is the best service that we have ever experienced from a dealer!!! It saved us an extra trip from Utah and was so convenient when we arrived back to the US. More
by Larry Mulcock
Employees Worked With
Tyler Heishman
September 21, 2022
As usual, service was top notch and professional. David T explained the 60k mileage service option requirements in detail and provided a loaner vehicle. David T explained the 60k mileage service option requirements in detail and provided a loaner vehicle. More
by MMANGAHAS0
Employees Worked With
David Torrella
September 19, 2022
Service department is top notch. They go out of the way to do whatever they can do for you, to accommodate any situation. Will be using again shortly. They go out of the way to do whatever they can do for you, to accommodate any situation. Will be using again shortly. More
by LVSteele
September 18, 2022
We were greeted from Alex who was very helpful. Then we spoke to David who helped us with our vehicle issue. David loaned us a vehicle so we can continue with our visit to Las Vegas. I David Salgad Then we spoke to David who helped us with our vehicle issue. David loaned us a vehicle so we can continue with our visit to Las Vegas. I David Salgado an a retired Phoenix Police Officer and my wife Alicia is a Veterinarian. Alex and David were very helpful and exhibit the highest standard of customer service. We are very proud owners of having a Lexus as our vehicle I highly recommend that Alex and David receive recognition for their customer service. More
by David Salgado
Employees Worked With
September 16, 2022
Always very precessional and I love the updates I receive about my vehicles status. I also really like that they give you a loaner car so you’re not inconvenienced in anyway. Thanks again for always doing a about my vehicles status. I also really like that they give you a loaner car so you’re not inconvenienced in anyway. Thanks again for always doing a great job. More
by Lvchrissylo
Employees Worked With
Stephan
