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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,943 Reviews
Call Service Center (702) 228-7736

4,943 Reviews of Lexus of Henderson - Service Center

Sort by
September 13, 2022

Excellent customer service. Totally customer focused. Comfortable waiting area. No attempt to oversell any maintenance. More

by JOHNCDALY55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce
Report | Print
Sep 14, 2022 -

Lexus of Henderson responded

John, thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

September 12, 2022

Nate was ver accommodating. He was always able to get me a loaner vehicle which I appreciated very much. More

by Jaymi
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nate
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Sep 13, 2022 -

Lexus of Henderson responded

Jaymi, thank you for the review! We appreciate your support and will be sure to pass on the kind words to Nate. Drive safely! - The Lexus of Henderson team

September 11, 2022

Cannot always talk to my service manager. He is always too busy to talk to me More

by concepcionsingson
Customer Service
Recommend Dealer
Yes
Employees Worked With
David Torella
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Sep 12, 2022 -

concepcionsingson responded

I already did the survey which remains the same

Sep 12, 2022 -

Lexus of Henderson responded

I am sorry to read this review. We strive to deliver communicative and attentive service, and it is disappointing that we have left the wrong impression. I would be happy to speak with you to see what more I can do to address this feedback. If you are willing, please give me a call directly. Thank you, Craig Kelly - Service Director - 702-228-7736

September 06, 2022

Tyler is always attentive and keeps me posted every step of the service process, we will continue to bring my daughter’s vehicle to him trusting great care! More

by FRANCISCO LANDEROS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
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Sep 07, 2022 -

Lexus of Henderson responded

We will happily let Tyler know you can always count on him to get the job done. Thanks for putting your trust in Lexus of Henderson. Take care!

September 04, 2022

Stephen Diem was helpful, courteous, and had my repair done on time. Very pleased with service More

by bprmn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
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Sep 06, 2022 -

Lexus of Henderson responded

Thank you for taking the time to share! We are proud to have Stephen on our team and happy to hear that he delivered such a successful service experience. Drive safely, and we hope to see you back again at Lexus of Henderson!

September 03, 2022

Jayce genuinely cares and provides excellent customer service. He is truly an asset to Lexus of Henderson. More

by nat.ely1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce
Report | Print
Sep 06, 2022 -

Lexus of Henderson responded

Thank you for your confidence in Jayce! We are happy to have you as a Lexus of Henderson customer and we hope to welcome you back for your future service needs. Drive safely!

September 01, 2022

I received quick smooth and courteous service. Great communication. All work was explained. The waiting area was comfortable. More

by Fracado4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 02, 2022 -

Lexus of Henderson responded

It makes our day to hear that the Lexus of Henderson team delivered a seamless service experience! Thanks for sharing and leaving us a five-star review. See you next time!

September 01, 2022

Jayce and everyone at the dealership were great! My 2004 RX330 runs like a new car! More

by Gfkeller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce
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Sep 01, 2022 -

Lexus of Henderson responded

This feedback is music to our ears! Thank you for choosing Lexus of Henderson and for sharing your experience with Jayce and our team. Drive safely until we see you again!

August 31, 2022

Everyone is friendly. However lacking in communication . After I made appointment I cancelled. They never got the word & came anyway. Fortunately I was able to keep the ap More

by Kayrome
Recommend Dealer
Yes
Employees Worked With
Joshua Pascual
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael, Steven
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Sep 06, 2022 -

Lexus of Henderson responded

Thank you for your business and feedback. While I'm glad you received friendly care, I'm sorry our communication left more to be desired. We will use this review in our constant effort to improve our service, and I hope that's clear moving forward. Best regards, Craig Kelly - Service Director - 702-228-7736

August 30, 2022

Good customer service. Fast service. Place is nice and clean with amenities. Service advisor was able to locate vehicle service history quick. Provided information on n More

by Mary Ann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tylet
Report | Print
Aug 30, 2022 -

Lexus of Henderson responded

Our team is always happy to help you out, Mary! Thank you so much for supporting Lexus of Henderson and we'll see you next time!

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