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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,034 Reviews

5,034 Reviews of Lexus of Henderson - Service Center

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January 11, 2023

Always easy to schedule an appointment and get Prompt service. Staff always seems to be in very good spirits More

by JOEL.GRUNDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2023 -

Lexus of Henderson responded

Thank you for this great feedback, Joel! The Lexus of Henderson team is here to help with all of your service needs.

January 09, 2023

The dealership is always on point from the person who checks you in to the person who checks you out. Excellent service. More

by kimelmanad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2023 -

Lexus of Henderson responded

Seeing your rating of Lexus of Henderson made our day, thank you!

January 07, 2023

Always friendly, fair, respectful, helpful, accommodating, honest and flexible. A big part of why I keep buying a Lexus. Love them! More

by GEORGENESKLAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Pascual
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2023 -

Lexus of Henderson responded

This feedback means a lot to us! Thank you for choosing Lexus of Henderson and for sharing your experience with our team. Drive safely until we see you again!

January 07, 2023

A very good service it was a nice atmosphere inside my service guy explained all the details of what my car needs.he is very pleasant to talk to. More

by Pogiako
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot the name
Jan 08, 2023 -

Lexus of Henderson responded

Thank you for the five-star review, Pogiako! We are glad that the Lexus of Henderson team delivered excellent service.

January 06, 2023

I found the service staff to be responsive and courteous . Quick drop off and pick up. More

by aprilct65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2023 -

Lexus of Henderson responded

Thanks for stopping in and reviewing Lexus of Henderson! We appreciate your positive feedback. See you next time!

January 06, 2023

Great service! I like the great care they take in servicing & returning my vehicle. 10/10 More

by realdeal0520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eldred Obodai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Savanna Taylor
Jan 08, 2023 -

Lexus of Henderson responded

Thank you so much for this rave review of Lexus of Henderson! We truly appreciate your business!

January 06, 2023

Worst loaner vehicle ever from here Did not even try to get the same model. Could have gotten the part then had me come in. Car was dirtier inside than when I left it. More

by BILLJO330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2023 -

Lexus of Henderson responded

I am sincerely sorry for how your loaner vehicle was presented to you. This is not the high standard we strive to offer our customers, and I apologize that we've let you down. I will share your feedback to help us improve, and I hope we get another chance to leave a better impression. Thank you, Craig Kelly - Service Director - 702-228-7736

January 05, 2023

Easy service appointment. Had my brakes replaced and received a loaner car, which was nice! More

by SUSIEL3307
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2023 -

Lexus of Henderson responded

We are grateful to have you as a Lexus of Henderson customer. Thank you for your business!

January 03, 2023

This is the dealership that I live closest to. I've gone to this dealership for more than ten years. On a scale of one to ten I would give them an eight. More

by GIBSONTERRY36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Jan 04, 2023 -

Lexus of Henderson responded

Thank you for the review! We are so glad to hear that you are confident in the Lexus of Henderson team to get the job done. If there is anything more we can do to assist you or improve your time working with us, please feel free to reach out. Best, Craig Kelly - Service Director - 702-228-7736

January 03, 2023

The service rep was very helpful and courteous. The only complaint I had was I came in from 120 miles away and had a morning appointment but the car was not looked at until after 3 pm and as a resu More

by smcarthur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2023 -

Lexus of Henderson responded

Thank you for the review! We are glad to hear that you had a successful experience working with my team. With regard to the rest of your feedback, we apologize for the delay with your vehicle and for the extra trip. We will be sure to work towards improving our efficiency in the future. If there is anything more we can do to assist you or better your visit, please feel free to reach out. Best, Craig Kelly - Service Director - 702-228-7736

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