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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,036 Reviews

5,036 Reviews of Lexus of Henderson - Service Center

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November 24, 2022

Staff is courteous and professional. Service advisor kept me posted on any developments which l really appreciated. More

by PALPINEDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Nov 28, 2022 -

Lexus of Henderson responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back!

November 24, 2022

This last service on my vehicle was fantastic. Quick check in and check out. Great communication on status of repairs. The detail service crew did one one of the best details on my car as of yet. More

by LVLISA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen, Jayce, and Tyler in service dept.
Nov 28, 2022 -

Lexus of Henderson responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

November 21, 2022

This service center is very professional and I am glad there are there to service my vehicle. More

by RC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David is our service advisor
Nov 22, 2022 -

Lexus of Henderson responded

Thank you for your great review! We're glad that the Lexus of Henderson team was professional and nice to work with. See you next time!

November 20, 2022

Excellent service ,very warm and quick service,a lot of patience, also cleaning the car. More

by Teresa Wang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2022 -

Lexus of Henderson responded

Thank you for the wonderful five-star review, Teresa! Our Lexus of Henderson strives to provide top-tier service to every customer, and we are so pleased that you felt that we hit the mark. Safe travels!

November 19, 2022

The staff are very courteous and on time always . They keep me informed of what is going on with my car . More

by mariserg31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen
Nov 21, 2022 -

Lexus of Henderson responded

It was our pleasure to work with you! Thank you for choosing Lexus of Henderson and for sharing your experience with our team. We hope to see you again!

November 19, 2022

I had an appointment today, Saturday, for a new key scheduled 12:30. The service provider said it would take 2.5 hours. I was surprised and asked why. Said, no service technician available. I asked, w More

by Ty
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Did not get a name
Nov 21, 2022 -

Lexus of Henderson responded

Ty, it's disappointing to see your review. We do our best to provide the most timely and accommodating service possible, and I apologize we've missed the mark. I understand your frustration and I'm very sorry we've lost your business. However, your feedback is valuable in helping us make improvements for our customers in the future, so thank you for sharing. If there's anything else you'd like to add, please feel free to reach out to me directly. Thank you, Craig Kelly - Service Director - 702-228-7736

November 19, 2022

The service and sales team are absolutely amazing! They always provide the best service and thoroughly address any questions or concerns I have had. I cannot say enough good things about Lexus of He More

by Stephanie M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Heishman
Nov 21, 2022 -

Lexus of Henderson responded

We will certainly pass your kind words along to both the service and sales team members, Stephanie! Thank you for recommending Lexus of Henderson and we look forward to seeing you again next time. Safe travels!

November 16, 2022

Great place , cars running great, Daniela in the service dept was a great help ..Thanks. More

by Dvillanueva411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniela Service writer
Nov 16, 2022 -

Lexus of Henderson responded

Thank you for the great review! We are thrilled to hear that you had a successful experience working with Daniela and the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

November 15, 2022

First time to the Henderson service department after living in another state with a good service record. We received respectful treatment, great communication with Jayce, and excellent service on our L More

by DORMONT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayce
Nov 16, 2022 -

Lexus of Henderson responded

We’re glad we could deliver a 5-star experience! Jayce will appreciate your thoughtful review. Thank you for trusting our Lexus of Henderson team with your business. We look forward to working with you again down the road!

November 14, 2022

Great service, it was fast and efficient, car was dropped off in the morning and was returned even before the estimated time. More

by Manuel Palacios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2022 -

Manuel Palacios responded

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Nov 15, 2022 -

Lexus of Henderson responded

Manuel, thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

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