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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,944 Reviews

4,944 Reviews of Lexus of Henderson - Service Center

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July 13, 2022

Dealership is great. Employees fabulous. Don’t ever mind getting service as it as nice environment to unwind. More

by keltic73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Lexus of Henderson responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

July 12, 2022

The location for me is perfect excellent service and the employees are so kind n helpful More

by NCESTRADAJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Lexus of Henderson responded

Your review is what we love to see! We're glad our team has welcomed you with friendly assistance and fantastic service. Thanks for choosing Lexus of Henderson!

July 12, 2022

Excellent customer service. Very professional and outstanding staff. Very accessible environment. I will definitely use it for other repairs and parts. Keep up the good work ! More

by r.dan95
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce
Jul 13, 2022 -

Lexus of Henderson responded

Thanks for your glowing review! We're delighted our team welcomed you with fantastic service and a convenient space. We look forward to working with you again at Lexus of Henderson!

July 11, 2022

I have always had a good experience with this dealership in both Sales and Service More

by EVER1CA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2022 -

Lexus of Henderson responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back!

July 10, 2022

I brought a suv in that needed nothing just to see if the bad reviews I hear about this place was true. They came back with a $2600 bill for things the truck did not need. This place is a scam like most deal More

by Youjustgotbusted!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce
Jul 11, 2022 -

Lexus of Henderson responded

This review is very concerning to receive. We strive to deliver straightforward service for our guests, and it is never our intention to overcharge them. I would appreciate the chance to speak with you directly so I can better address this feedback and see what more I can do to help clear things up. If you are willing to discuss this further, please feel free to give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

July 08, 2022

Thank you for taking care of my old car . my car almost 20 years Lexus SC 430 . Jayce, he ‘s so nice to me , try to explain all the details to me because I’m hardly to speak English. Very goo More

by Cjeenan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce
Jul 08, 2022 -

Lexus of Henderson responded

We appreciate your business and trust in our team to assist you! Thank you for giving Jayce a special shoutout, see you and your Lexus SC 430 again next time!

July 07, 2022

Tyler provided great service, also Chris who is stationed outside also provided great service and went above and beyond to try to help me with a technology issue by finding answers. Very nice experience. More

by nicolerequito
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
Jul 07, 2022 -

Lexus of Henderson responded

Nicole, thank you for the great review! We are thrilled to hear that you had a successful service experience working with Tyler and Chris. Drive safely, and we hope to see you back again at Lexus of Henderson!

July 07, 2022

Hello it was nice very please visit and costumer service thank you very much see you again. More

by CHONGJARMON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2022 -

Lexus of Henderson responded

Thank you for reviewing Lexus of Henderson! We appreciate your business.

July 07, 2022

Service manager was amazing, very informative And gave me lots of options to solve my issue with breaks More

by LJA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2022 -

LJA responded

Lexus of Henderson Jul 7, 2022 LJA VERIFIED CUSTOMER Service manager was amazing, very informative And gave me lots of options to solve my issue with breaks

Jul 08, 2022 -

Lexus of Henderson responded

Thank you for sharing your positive experience! We're glad that our service team was informative and helpful. See you again next time.

July 07, 2022

The dealership is very helpful and tries to accommodate. The only but major issue is their pricing in the service department. They wanted to install a new battery so they could analyze the problem. Since i More

by Bob2076
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2022 -

Lexus of Henderson responded

Thank you for taking the time to share. We're glad that we've been helpful, but we're sorry that you're frustrated with our rates and recommendations. We aim for best in class prices and customer care, so it's concerning if we left a different impression. Please reach out if there is anything else we can do to help! Craig Kelly - Service Director - 702-228-7736

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