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Lexus of Henderson - Service Center

Henderson , NV

4.7
5,177 Reviews

5,177 Reviews of Lexus of Henderson - Service Center

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April 18, 2023

Called once to express my displeasure. Was told someone would get back to me. Nobody did. Responded to an e mail survey. No response. It appears Lexus IS not interested in responding to ne More

by ROYNORSIGIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig Kelly
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Lexus of Henderson responded

I am sorry to see this review as our Service Director spoke with you at the time of your visit regarding your displeasure with the cost of replacing a battery. In addition, you had spoken with Leslie Church on 4/3/2023, and understandable in feeling that the cost was higher than you were comfortable with. We appreciate your feedback and have used this to review our practices. Craig Kelley - Service Director - 702-228-7736.

Apr 18, 2023 -

ROYNORSIGIAN responded

more specifically it was the INCREASE in labor costs. A threefold increase is way out of line. Not sure you read my more lengthy comments from previous review

April 18, 2023

My experience at Lexus of Henderson has always been top notch. My service advisor, David is a true professional. He is both honest and knowledgeable. Unfortunately, that is a rare combination in the automo More

by JORDAN.EGELAND@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
David Torrella
Apr 18, 2023 -

Lexus of Henderson responded

Jordan, we're delighted to hear that you always have a top-notch experience when working with David at Lexus of Henderson! Thank you for sharing your feedback and for supporting our business. We look forward to seeing you again next time!

April 17, 2023

David Torrella is the best! !! Highly recommend Lexus of Henderson and David! Purchased a couple of cars there and have not been disappointed in the cars or the service. I previo More

by vegaselkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Twala Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Torrella
Apr 18, 2023 -

Lexus of Henderson responded

We are thrilled to hear that you've had such positive experiences with David and the team at Lexus of Henderson! Thank you for sharing your support and loyalty to our brand. We appreciate your business and look forward to continuing to serve you in the future. Have a great rest of your day!

April 17, 2023

My wife and I were looking for the 2023 Hybrid SUV. Thanks to Henderson Lexus they had exactly the model we like. We traveled from Upland California to Henderson for purchasing it. With great help from More

by Jasontsou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sirui Xie
Apr 18, 2023 -

Lexus of Henderson responded

Jasontsou, thank you for leaving a five-star review for Henderson Lexus! We are thrilled to hear that Tito provided you with excellent service and helped you find the perfect vehicle. We appreciate your feedback and look forward to seeing you in the future!

April 17, 2023

My service advisor was Great. He provided excellent customer service. He also answered all my questions. More

by Joanne.jones1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Lexus of Henderson responded

We're overjoyed that our team demonstrated our commitment to customer service and got all your questions answered, Joanne! Thank you for choosing Lexus of Henderson for your maintenance needs. Safe travels!

April 16, 2023

Place is clean. Very efficient service. David Torella is a pleasant guy to deal with. More

by rolandocuevas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Lexus of Henderson responded

It's great to hear that David's top-notch work and our comfortable facilities combined to make your visit an excellent one! Thanks for taking the time to share your experience with us. We appreciate your business and hope to see you again at Lexus of Henderson!

April 16, 2023

Efficient. I was in and out in no time. The loaner car was so convenient and being able to go home to St. George while my car was being fixed was REALLY helpful More

by dalaevans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jace ?
Apr 19, 2023 -

Lexus of Henderson responded

Thanks so much for sharing this positive feedback! - The Lexus of Henderson team

April 14, 2023

So friendly and accommodating Tito made it an easy experience. I will definitely be back More

by amitchell1738@gmail.com
Recommend Dealer
Yes
Employees Worked With
Tito
Apr 19, 2023 -

Lexus of Henderson responded

Thanks for working with the Lexus of Henderson team! Tito and the team appreciate your excellent review!

April 14, 2023

My advisor David is wonderful. I’ve worked with him for many years and appreciate him and his expertise. More

by FELICIA.CEBERIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Apr 19, 2023 -

Lexus of Henderson responded

We're thrilled you've enjoyed working with David at Lexus of Henderson over the years! Thank you for the positive feedback!

April 14, 2023

Everyone was very cordial and the service was very efficient. It was a very smooth process from start to finish More

by MARLYSPORISCH
Recommend Dealer
Yes
Employees Worked With
Dave
Apr 19, 2023 -

Lexus of Henderson responded

We appreciate the positive feedback about your experience at Lexus of Henderson! It's wonderful to hear that our team was able to provide you with efficient and cordial service. Thank you for choosing our dealership and we hope to see you again in the future.

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