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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,938 Reviews

4,938 Reviews of Lexus of Henderson - Service Center

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December 02, 2021

Excellent serviceWork done on time and as Excellent service Work done on time and as promised Additional requests were carried out and in a friendly manner. More

by HOLDZONE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

Lexus of Henderson responded

We strive to ensure our customers receive excellent service, so we appreciate you taking the time to share your experience with us! Thank you for trusting Lexus of Henderson with your business. Safe travels!

Dec 02, 2021 -

HOLDZONE1 responded

Thanks, best to you folks as well!

December 01, 2021

Jayce is always great to work with he always makes sure our needs are met or exceeded we have two lexeses always serviced by Henderson Lexus great job keep up the good work. More

by CANS2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce great job
Dec 02, 2021 -

Lexus of Henderson responded

Thank you for your continued business and your confidence in Jayce! It means a lot that you are a happy Lexus of Henderson customer and we look forward to welcoming you back for your next visit. Have a wonderful day!

December 01, 2021

Superb flexibility and service. Car always fixed right and returned clean. Great service department and service managers. More

by Scoopy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

Lexus of Henderson responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful service experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back next time!

November 30, 2021

Customer service was great. Love lexus and will continue to drive lexus they are very reliable affordable luxury cars. More

by Ruthdominguez345@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

Lexus of Henderson responded

Thanks so much for trusting Lexus of Henderson! We love having you as a customer and look forward to seeing you again next time. Take care!

November 30, 2021

This dealership is very polite and helpful. Always accommodating. We dropped our car for service, and was told It would take 1 1/2 hours to complete the service. We were hungry so the service rep help More

by Eednav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

Lexus of Henderson responded

We are delighted that our team took such great care of you and earned your loyal business! Thank you for coming to Lexus of Henderson and for sharing your glowing feedback. Safe travels until we see you next!

November 30, 2021

Great dealership always has great customer service on Always a pleasure doing business is in Henderson More

by LIZBETHESTRADA70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

Lexus of Henderson responded

Thank you for your continued business and your confidence in our team! We are grateful for your support and we look forward to welcoming you back to Lexus of Henderson in the future.

November 30, 2021

The staff was professional, pleasant & performed service in time frame promised. David was a pleasure to work with. More

by meu
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David T
Dec 01, 2021 -

Lexus of Henderson responded

We're thrilled to hear that David as well as the rest of the Lexus of Henderson service team was able to assist you so successfully. Thank you for the review and we hope to see you again next time!

November 30, 2021

Jayse was a great service manger. Was greeted with a smile answer all my question and went above and beyond keeping me updated on the status on my services. More

by B1ACKENESE03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayse
Dec 01, 2021 -

Lexus of Henderson responded

We're so happy that our commitment to great service stood out to you and will be sure to pass along your kind feedback to Jayse. thanks so much for choosing Lexus of Henderson and we hope to see you again down the road. Take care!

November 29, 2021

Service management personnel are knowledgeable, professional , and personable. They operate with transparency and integrity. My experience with the parts salespeople has not been as positive. Liste More

by ehoward214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2021 -

Lexus of Henderson responded

While we appreciate the kind feedback about our service team, the rest of your review is concerning to read. We want the most for our guests, and I am sorry that this was not better reflected during your purchase experience. I assure you that we will use this review to improve our practices moving forward. Lastly, I would appreciate the chance to speak with you to see if there is anything more I can do to better your time working with us. If you are willing to discuss this further, please don't hesitate to give me a call. Thank you, Charlie Gumina - General Sales Manager - 702-942-6686

November 29, 2021

My experience started when I needed to discuss my car options. I worked with Salesperson, Lexus ,which was the ultimate experience. She is very professional and went out of her way for to help me. I hig More

by Ms.C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lexus ,Sales rep, Kat, Finance , Tyler, Service Advisor
Nov 30, 2021 -

Lexus of Henderson responded

Thank you for the great review! We want the most for our guests, and we are thrilled to hear that you had such a successful experience working with Lexus, Kat, and Tyler. Drive safely in your new vehicle, and enjoy it! We hope to earn your business again at Lexus of Henderson!

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