Lexus of Henderson - Service Center

The service here is great. Me and dad are always taken care of when we come in for our regular maintenance. Me and dad are always taken care of when we come in for our regular maintenance. More

Personnel was very helpful and professional. A great waiting room environment. Overall, I was impressed. A great waiting room environment. Overall, I was impressed. More

Lexus of Henderson did a fantastic job servicing my RX 500h. They perform d the service expertly & in a very timely fashion. I could not be happier with the result. 500h. They perform d the service expertly & in a very timely fashion. I could not be happier with the result. More

I was overwhelmingly impressed with the quality of service. Friendly knowledgeable, staff processes down to expedite my service experience. service. Friendly knowledgeable, staff processes down to expedite my service experience. More

Quick, easy check-in. Vehicle status updated with ETA. Dealership clean and quiet. Great complimentary snacks and drinks. Vehicle status updated with ETA. Dealership clean and quiet. Great complimentary snacks and drinks. More

I take my vehicle in every 5000 miles and they do an excellent service Every time excellent service Every time More

Great customer service always! The team is very professional and courteous. They were very patient and answered all of my questions. The team is very professional and courteous. They were very patient and answered all of my questions. More

Service was performed on time and as promised. They made it very convenient for me LOL They made it very convenient for me LOL More

I came in for an oil change on Tuesday, Feb. 4th, which I had an appointment for. At the time of check out and paying for my service, I was not given an inspection report. I asked the service ad 4th, which I had an appointment for. At the time of check out and paying for my service, I was not given an inspection report. I asked the service advisor for it and he said that he was not my service advisor, that Tyler Heishman would get back to me on that. The invoice stated that I would be receiving a video report from my technician. The next day I called and left a message for Tyler asking him to please call me regarding my maintenance inspection report. I did not receive a video report and would like to have an actual print out like I've received in the past. He did not return my call, so I called again on Thursday and spoke to a service advisor, (I did not get his name) and explained to him that I wanted a print out of my car's maintenance inspection and he said he would email it to me. Still didn't get anything by Friday, so I called back once again and asked to speak to the service manager and was transferred to George Glover. I told George what happened and he emailed me my maintenance inspection report. I had to make three phone calls for a service report that my service advisor should have gone over with me before I left the dealership. Not very good customer service at this time. More

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