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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,971 Reviews

4,971 Reviews of Lexus of Henderson - Service Center

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October 24, 2021

Great service. Helped me alot. Super great people.Jess Great service. Helped me alot. Super great people. Jess in service was so nice and sooo helpful. More

by STACYMAURO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess in service
Oct 25, 2021 -

Lexus of Henderson responded

Thanks for giving Jess a shoutout. We're happy to hear that our team took wonderful care of you. See you again next time here at Lexus of Henderson.

October 24, 2021

Great service, good people and really take care of my car. Very helpful and very honest More

by fahimabir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2021 -

Lexus of Henderson responded

We appreciate this great review of Lexus of Henderson! We're happy that our team has been able to take care of your car in the way you want. See you next time.

October 23, 2021

This Lexus dealership is not far the best I’ve ever worked with, be it sales or service! More

by LEXLIEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler H. - five stars!
Oct 25, 2021 -

Lexus of Henderson responded

Thank you for taking the time to review us! We appreciate your confidence in the Lexus of Henderson team and hope to see you back next time. Safe travels!

October 23, 2021

Even though the work my car need led wasnt covered under the warranty, the service team was honest with me and told me i could wait until the matter got worse before addressing it but I opted to have it rep More

by brendamoore758
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce
Oct 23, 2021 -

Lexus of Henderson responded

Brenda - We are always happy to help you out and advise you to the absolute best of our ability. Thank you so much for supporting Lexus of Henderson and we hope to see you next time!

October 23, 2021

Over priced to replace parts , not professional and very disappointed , and will not come back again More

by GLENZHOU100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2021 -

Lexus of Henderson responded

I'm sorry to hear you had a disappointing experience with us, Glen. We aim to keep the price of our parts reasonable and reflective of the current market. Professionalism is an absolute must at our dealership, and I regret that your experience with us did not better reflect that. We are always looking for ways to improve our performance, and I would be more than happy to take your call if you have any additional input. Thank you, Craig Kelly - Service Director - 702-228-7736

October 23, 2021

Did a great job on my tint and the staff was great, very professional and nice More

by Darren Buckles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2021 -

Lexus of Henderson responded

Darren, thank you for taking the time to share! We are so happy to hear that the Lexus of Henderson team delivered a five-star experience. Drive safely, and we hope to see you back again down the road!

October 23, 2021

Everything went well. Steven was very good in his communication and service! Thank you very much More

by POLISHED54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2021 -

Lexus of Henderson responded

Thank you for the great review! We are thrilled to hear that you are so confident in Steven to get the job done. Drive safely, and we hope to see you back again at Lexus of Henderson!

October 22, 2021

Quick and easy. The Lexus of Henderson service team reinforces that buying a Lexus was the right choice. More

by sshanks18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2021 -

Lexus of Henderson responded

We're so happy to hear our team's efficient and organized service brings you continued confidence in the Lexus brand. Thank you for trusting our team to assist you with all your automotive needs, and we look forward to your next visit to Lexus of Henderson!

October 21, 2021

The best in customer service. Professional and friendly employees. I won’t go anywhere else. More

by Sheilaf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Torrella
Oct 22, 2021 -

Lexus of Henderson responded

Feedback like yours lets us know we're making all the right moves. Thank you so much for choosing Lexus of Henderson and we hope to see you again next time!

October 21, 2021

Delivered my car at appmt time of 9:20 am on Tues. Received text from Tyler at 9:50 am saying he would text with updates. When I didn't hear from him by 11:30am next day I sent text asking for status. More

by RENEE.BART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler
Nov 17, 2021 -

Lexus of Henderson responded

Making sure you have the information you need to make confident service choices is always a priority, and I apologize that your experience didn't better reflect that. It's disappointing to hear that we didn't provide the communicative care we aim for, and I will reiterate to my team the importance of keeping our guests informed about the status of their service. If there is anything I can do to improve the outcome of your experience, I would open to hearing it. Thank you, Craig Kelly - Service Director - 702-228-7736

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