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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,017 Reviews

5,017 Reviews of Lexus of Henderson - Service Center

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October 02, 2021

Very prompt, knowledgeable and efficient. Courteous and professional. Worked on my car and did a great job! More

by roseforeveryours
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Holliday
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2021 -

Lexus of Henderson responded

We are always happy to help you out! Thanks for supporting Lexus of Henderson!

October 01, 2021

Good service. I like to refer to my friend definitely. Have drinks and charger. Computer, etc. More

by alice
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2021 -

Lexus of Henderson responded

It would mean a great deal to us if you would refer your friends to Lexus of Henderson, Alice! We're always happy to provide a comfortable place for our guests to wait while service is completed. Many thanks for your supportive review, and we hope we'll see you again soon!

October 01, 2021

Process was smooth and I am happy with the service received at the dealership from Randy More

by RAJIV_BATRA
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2021 -

Lexus of Henderson responded

Randy will be elated to see your kind words about his service in this positive review, Rajiv! We're pleased to make your service visits seamless and simple, and we hope that same quality care will bring you back to Lexus of Henderson in the future!

September 30, 2021

On the positive side I was given a loaner car and told not to worry about filling the gas tank when we returned it. The negative side was the recall was supposed to take 4 hours but then I asked them to d More

by Rgogle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Randy
Oct 18, 2021 -

Lexus of Henderson responded

Thank you for taking a moment to reflect on your experience with us. I apologize that we could not complete the repairs needed for your brakes in the timeframe that you were in town. Our team does all the can to provide complete care and return your vehicle to you in prime condition, and it's tough to hear we missed the mark. If you would like to discuss your experience or anything further I can assist with, please don't hesitate to reach out. Kindly, Craig Kelly - Service Director - 702-228-7736

September 30, 2021

Amazing friendly honest service. 11/10 would recommend to my closest friends and family for all their service needs More

by Xhb2lvx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2021 -

Lexus of Henderson responded

We're smiling hearing of your 11/10 recommendation! Your support for our business is so appreciated, and we look forward to working with anyone you send to Lexus of Henderson!

September 30, 2021

Went in for my 20,000 mile service. Told advisor I had a lunch appointment and was hoping the Service would be done quickly. It was! I was in and out of there in an hour. I appreciated them valuing my time. More

by D Dobson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler H
Oct 01, 2021 -

Lexus of Henderson responded

We are thrilled that our team could deliver such efficient, top-notch service! Thank you for choosing Lexus of Henderson and for taking the time to leave us a review. We hope to welcome you back for your future services!

September 30, 2021

My expectations have always been met with courtesyness and professionalism and this occasion was met with both. More

by nancymourer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Oct 01, 2021 -

Lexus of Henderson responded

Nancy - thank you for leaving us a review! We look forward to your next visit to Lexus of Henderson!

September 29, 2021

Communicated work to be done and the timeline for the work to be completed. Friendly, professional and helpful. More

by Sierraprez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen
Sep 30, 2021 -

Lexus of Henderson responded

Sierra, thank you for taking the time to share! We are so happy to hear that you had such a successful service experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

September 29, 2021

Service guy was great and very efficient explain everything very well and got my car before estimate time More

by TOIGOFAMILY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2021 -

Lexus of Henderson responded

Thank you for the great review! We are so happy to hear that you had such a seamless service experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

September 29, 2021

First time here, was able to get me in same day. Nice, calm environment, friendly service staff, and fair pricing. Will be back. More

by mrgqla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tina, Jayce
Sep 30, 2021 -

Lexus of Henderson responded

Thanks for posting about your recent visit. It is great to hear that our team made the right impression and we look forward to working with you next time! - Lexus of Henderson

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