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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,024 Reviews

5,024 Reviews of Lexus of Henderson - Service Center

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August 27, 2021

I have always been treated as a VIP when taking my vehicle in for service.David Torrella has always been my ServiceMaster and I trust his decisions on any extra maintenance that needs to be done to t More

by Egandall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Twala Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryon Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2021 -

Lexus of Henderson responded

Thank you for the excellent review! Treating each of our guests as a top priority is our goal, and we are proud to hear this was reflected during your visit with David. We appreciate your support and hope to see you again next time! - Lexus of Henderson

August 27, 2021

As always the service I received was outstanding. From being met in the service area department area to the use of a loaner vehicle notification upon completion of the work. David is a tremendous service More

by CORBETTSTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Toenail
Aug 28, 2021 -

Lexus of Henderson responded

We are absolutely thrilled that you can rely on our team for outstanding service. It's fantastic that David has made your service experience such a success! Thank you for selecting Lexus of Henderson for your service needs and whenever you need us next, we'll be here!

August 26, 2021

We have always been very happy with Lexus that’s probably why we bought at least three cars from you people and you always take care of us when we have our service done so thank you and we are enjoying our n More

by KAROGHERA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr Kaye and Kim siam
Aug 26, 2021 -

Lexus of Henderson responded

Congratulations on your new Lexus ES 350! We are so grateful for your repeat business and it is gratifying to hear that you have always had such terrific experiences with our team. Thank you from all of us at Lexus of Henderson!

August 25, 2021

This Dealership has always been my go to place every since I got my RX350. Weather it’s for an oil change or just to replace the wiper blades. They have taken very good care of my car and have been very More

by JOHNNY89121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2021 -

Lexus of Henderson responded

Johnny - we're honored and delighted to have earned your confidence. Thank you for taking your Lexus RX 350 to our service team for care - it is our pleasure to assist. Be well! - the Lexus of Henderson staff

August 25, 2021

Always courteous and prompt service. I have owned other luxury brands like Mercedes and bmw. Lexus service is much better than the others in this town More

by HPN2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2021 -

Lexus of Henderson responded

We're so glad to hear it! Thank you for taking your business to Lexus of Henderson - we hope to see you back again for your next service, and in the meantime, safe travels!

August 25, 2021

Great Customer Service. They explained in detail the repairs and the cost and the service exceeded expectations. Also they contacted me via email for a recall that needed to be complete More

by Dlap22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2021 -

Lexus of Henderson responded

We love when we can exceed our customers' expectations! Thank you for the excellent feedback and for doing business here at Lexus of Henderson - it is our honor and pleasure to assist!

August 25, 2021

Stephen in service was friendly and kept me up to date with the progress of repairs. He informed me of some maintenance that will need to be addressed, but without making me feel overly pressured. More

by BRIBLAZEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Diem
Aug 26, 2021 -

Lexus of Henderson responded

This sounds exactly like the kind of customer experience we aim to provide. Thank you for doing business here at Lexus of Henderson - we hope to see you again at your next maintenance visit!

August 25, 2021

Nice experience , thanks . Very clean facility and the staff are very friendly i would be happy to recommend your dealership to a friend if they ask More

by Fredorme7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2021 -

Lexus of Henderson responded

We're happy that you're happy! Thanks for taking your business to Lexus of Henderson - your recommendation and support are deeply appreciated!

August 25, 2021

The service department intake was quick, Jayce; the service manager was very accommodating and knowledgeable of the process. He kept me updated on the progress of my vehicle. More

by Klowndogg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce Messer was awesome.
Aug 26, 2021 -

Lexus of Henderson responded

We're glad to hear that Jayce and the team made your service a breeze! Thank you for doing business here at Lexus of Henderson - it is our honor and pleasure to assist!

August 24, 2021

Good service and people are friendly. I could not ask for more. Assistance was readily available and quick service. Talk to friendly sales associates like Kim and Ben More

by HELENGRACE_VERZOSA2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2021 -

Lexus of Henderson responded

Feedback like this is our favorite! We're glad our staff members took such excellent care of you, and we appreciate you trusting our team with your business. Drive safe, and thank you for choosing Lexus of Henderson!

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