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Lexus of Henderson - Service Center

Henderson , NV

4.7
5,188 Reviews

5,188 Reviews of Lexus of Henderson - Service Center

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August 28, 2021

Service was awesome…had a loaner vehicle which was very nice!…did a great job on my alignment and also my vehicle had a recall so had that repaired also More

by ISSAMHITO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2021 -

Lexus of Henderson responded

It is our honor and pleasure to serve you! Thank you so much for the great review - we hope to see you back at Lexus of Henderson again next time!

August 27, 2021

Very nice friendly staff. I have a couple issues about the service. I spent 2 1/2 hours there for a 50,000 maintenance service, apparently one man in that department had to leave so my stay was 45-60 min More

by Nancygaris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Lexus of Henderson responded

Hi Nancy, thanks for taking the time to leave us some feedback. I'm happy that our staff was friendly, but I'm sorry to hear that your wait time was frustratingly long. We value our customers' time and strive to complete services promptly, so I'm sorry that we dropped the ball. I also understand your frustrations about the carwash, and I apologize for this disappointment. If there's anything I can do to improve your experience moving forward, please let me know. Best, Craig Kelly - Service Director - 702-228-7736

August 27, 2021

I have always been treated as a VIP when taking my vehicle in for service.David Torrella has always been my ServiceMaster and I trust his decisions on any extra maintenance that needs to be done to t More

by Egandall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Twala Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryon Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2021 -

Lexus of Henderson responded

Thank you for the excellent review! Treating each of our guests as a top priority is our goal, and we are proud to hear this was reflected during your visit with David. We appreciate your support and hope to see you again next time! - Lexus of Henderson

August 27, 2021

As always the service I received was outstanding. From being met in the service area department area to the use of a loaner vehicle notification upon completion of the work. David is a tremendous service More

by CORBETTSTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Toenail
Aug 28, 2021 -

Lexus of Henderson responded

We are absolutely thrilled that you can rely on our team for outstanding service. It's fantastic that David has made your service experience such a success! Thank you for selecting Lexus of Henderson for your service needs and whenever you need us next, we'll be here!

August 27, 2021

The repairs and customer service were exceptional. I’ll go back to Lexus of Henderson for repairs in the future. Extra words. Extra words. Extra… More

by cbruso6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce Messer
Aug 29, 2021 -

Lexus of Henderson responded

We are so proud to have earned your repeat patronage! Our team is so proud of the exceptional care they provide and it means so much that you appreciate the effort. Thank you for selecting the Lexus of Henderson team to assist you and take care until we see you next!

August 27, 2021

Excellent service the service advisor explained all the details what I needed job well done. I’ll be back for the next service. Thank you so much.. More

by REBONGRICHIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2021 -

Lexus of Henderson responded

We are thrilled that our team took such great care of you and earned your continued business! Thank you from all of us at Lexus of Henderson and safe travels until your next visit.

August 26, 2021

We have always been very happy with Lexus that’s probably why we bought at least three cars from you people and you always take care of us when we have our service done so thank you and we are enjoying our n More

by KAROGHERA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr Kaye and Kim siam
Aug 26, 2021 -

Lexus of Henderson responded

Congratulations on your new Lexus ES 350! We are so grateful for your repeat business and it is gratifying to hear that you have always had such terrific experiences with our team. Thank you from all of us at Lexus of Henderson!

August 25, 2021

This Dealership has always been my go to place every since I got my RX350. Weather it’s for an oil change or just to replace the wiper blades. They have taken very good care of my car and have been very More

by JOHNNY89121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2021 -

Lexus of Henderson responded

Johnny - we're honored and delighted to have earned your confidence. Thank you for taking your Lexus RX 350 to our service team for care - it is our pleasure to assist. Be well! - the Lexus of Henderson staff

August 25, 2021

Always courteous and prompt service. I have owned other luxury brands like Mercedes and bmw. Lexus service is much better than the others in this town More

by HPN2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2021 -

Lexus of Henderson responded

We're so glad to hear it! Thank you for taking your business to Lexus of Henderson - we hope to see you back again for your next service, and in the meantime, safe travels!

August 25, 2021

Great Customer Service. They explained in detail the repairs and the cost and the service exceeded expectations. Also they contacted me via email for a recall that needed to be complete More

by Dlap22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2021 -

Lexus of Henderson responded

We love when we can exceed our customers' expectations! Thank you for the excellent feedback and for doing business here at Lexus of Henderson - it is our honor and pleasure to assist!

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