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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,938 Reviews
Call Service Center (702) 228-7736

4,938 Reviews of Lexus of Henderson - Service Center

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June 23, 2021

My representative was David at Henderson Lexus. He provided exemplary and outstanding service. I will always request David at Henderson Lexus. Sandy Cortez More

by PROTECHINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
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Jun 23, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Henderson, and we will certainly let David know that you appreciate his help. We look forward to your next visit!

June 22, 2021

Never a problem, all calls returned, they keep u informed every step of the way. Would think about a different SUV but love the service esp the advisor DAVID TORRELLA More

by Jillybeannew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torrella
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Jun 22, 2021 -

Lexus of Henderson responded

Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that you are so confident in David to get the job done. Drive safely, and we hope to see you back at Lexus of Henderson!

June 22, 2021

I had an appointment but for some reason I was put in as a walk-in. Therefore my car wasn’t even checked the day I brought it in but the dealer lent me a loaner which was a lot nicer than my own car so I wa More

by nesscontre610
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
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Jun 23, 2021 -

Lexus of Henderson responded

Thank you for taking the time to review us! We are thrilled to hear that you had such a successful service experience working with the Lexus of Henderson team. Safe travels, and we hope to see you back next time!

June 22, 2021

They lost my original center caps for my vehicle after having the brakes serviced among other items and they failed to secure the new center caps and I almost lost them for failure to tighten the replace More

by LVNICEGUY2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 06, 2021 -

Lexus of Henderson responded

It's hard to see this feedback and I do apologize for leaving the wrong impression. I'd like to assure you that we would never intentionally damage a guest's vehicle as it is our goal to provide precise and professional service. I'd be more than willing to discuss these concerns together. Please don't hesitate to give me a call. Thanks, Craig Kelly - Service Director - 702-228-7736

Aug 06, 2021 -

LVNICEGUY2001 responded

I never claimed anything was intentional. But situations like this has to make me wonder. Dropped the car off an older Lexus model. Was told the cost of the repair work and agreed to have the work done. Then during a test drive they lost the center cap on the rear wheel where the brakes were done. And it was an unique center cap with the Lexus logo that could NOT be replaced. They blamed this error on it being an older vehicle so they were not entirely responsible. They kept the vehicle for about 2 weeks till a set of replacement caps were delivered( not like the original ones on it). gave me a whopping 5% discount on the work. And to add insult to injury they failed to secure the new center caps as I almost lost them in the following days due to their failure to secure them and they almost fell off again. I am sorry but if they cannot get the simple task of tightening a screw makes me concerned of the quality of the actual repair. So Mr. Kelly if I do call you (2 months later) what am I expected to get , a sincere apology for what happened ? I was not offered as much as any free oil changes or any free car washes for that matter. You kept my vehicle for 2 weeks and lost my original equipment and I almost lost it again thru your failure to tighten the screws on my center cap which I sent a picture to your service manager and never got e response !.Just your commercial says a 1st Class Company . I sent your review 6/22 its now 8/6. quick response.

June 22, 2021

Waiting area was clean. Recommend locking channels to avoid conflicts. Tyler does a good job. More

by me
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler in service
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Jun 23, 2021 -

Lexus of Henderson responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with Tyler. We appreciate this feedback and hope to see you back at Lexus of Henderson next time!

June 22, 2021

I was greeted in the service area when I arrived and was pleasantly shown to a waiting area. I awas asked if I had time for a car wash and I replied that I did. When my service was completed More

by bblumenthal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 22, 2021 -

Lexus of Henderson responded

We are happy to hear that our team took such great care of you during your recent service visit! Thank you for choosing Lexus of Henderson and for taking the time to review our work. We hope to see you again!

June 22, 2021

Service is always first rate. Exactly what you would expect from a luxury vehicle. They never disappoint and always have my vehicle ready on time. More

by DKRIER0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 23, 2021 -

Lexus of Henderson responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

June 22, 2021

Always great service. And if mistakes are made they promptly address it. More

by CESPINOZA108
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Heishman
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Jun 23, 2021 -

Lexus of Henderson responded

Thank you for your business and your confidence in our work! We hope to work with you for a long time to come here at Lexus of Henderson.

June 21, 2021

Great experience..I came there for servicing..everyone was very helpful. More

by TIRTH38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 21, 2021 -

Lexus of Henderson responded

Thank you for the great review! We're delighted to hear that the Lexus of Henderson team is demonstrating our commitment to outstanding customer service. We hope to see you again next time. Safe travels!

June 21, 2021

I was somewhat disappointed in that the service representative had me initial and sign at the coffee counter and didn't really explain the service. More

by KimSavage
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 23, 2021 -

Lexus of Henderson responded

Kim, we're sorry to hear your experience with our service team left you wanting more. I will share this feedback internally to be sure we're going out of our way to deliver the outstanding customer care we strive for. If you'd like to discuss this on the phone, I'd also welcome you to give me a call. We hope to get another chance to impress you down the road. Thank you, Craig Kelly - Service Director - 702-228-7736

Jun 23, 2021 -

KimSavage responded

I truly appreciate the response. I just want to say, I value your service as much as owning and driving a Lexus. And I completely understand if this protocol is due to COVID. I'm in the healthcare industry and we have "tweaked" our protocols so many times I've lost count. So please do not take my comments as being disappointed in your dealership; it was merely an observation. Thank you! Kim Savage

Jun 23, 2021 -

Lexus of Henderson responded

Thank you for your response, Kim! We're grateful for your business and hope to see things get back to normal soon. Take care, from all of us here at Lexus of Henderson!

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