Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Lexus of Henderson - Service Center

Henderson , NV

4.8
5,069 Reviews
Call Service Center (702) 228-7736

5,069 Reviews of Lexus of Henderson - Service Center

Sort by
July 04, 2021

I was told it would take 4 hours or half a day to do 30K mile maintenance. So I was arranged a loaner car for personal use during the wait time. But unexpectedly after about 2 hours I was texted that the v More

by RAY
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jayce Messer
Report | Print
Jul 06, 2021 -

Lexus of Henderson responded

Ray - thank you for the stellar review! We do our best to provide our guests with quick and efficient service, and we're glad we hit the mark during your recent visit. We appreciate your business and hope to see you back at Lexus of Henderson again next time!

July 04, 2021

Yesterday, I had my Lexus serviced -!: purchased 4 new tires. No mow low pressure light just came on!! This is unacceptable!! More

by SHANNETTEQUILTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 06, 2021 -

Lexus of Henderson responded

I am very sorry to hear about the issues you are having with your vehicle. We pride ourselves on meticulous, top-of-the-line work and it is disappointing that you have experienced any inconvenience related to your service. If you would be willing to discuss this further, I would appreciate the opportunity to assist you. I will look for your contact information, but please feel free to give me a call directly as well. Thank you, Craig Kelly - Service Director - 702-228-7736

July 04, 2021

Friendly professional personnel from intake to pickup. The dealership is clean well lit and comfortable. My service advisor, Dave Torrella is always looking out for my best interest, professional and ens More

by RDALBA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torrella
Report | Print
Jul 06, 2021 -

Lexus of Henderson responded

We're glad we've been able to make your service visits such seamless experiences! Thank you for trusting Dave and the Lexus of Henderson team with the care of your vehicle - it is our honor and pleasure to serve you. See you again next time!

July 04, 2021

Great customer service. Waiting room was very clean. Loved that they had a kids room. More

by LORENAT.BOWDEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce
Report | Print
Jul 06, 2021 -

Lexus of Henderson responded

Thank you for the wonderful review, Lorena! All of us here at Lexus of Henderson appreciate the support and feedback. Come back again soon!

July 04, 2021

Jayce was friendly and helpful. I was disappointed that I’m unable to get the diagnosis service in for the touch pad and I don’t have other times to come in. But I let Jayce know that I will monitor to see More

by DABI.Y.LEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce
Report | Print
Aug 06, 2021 -

Lexus of Henderson responded

Thank you for taking the time to review us, and shout out Jayce! We are proud to have him on our team and happy to hear that he was able to assist you. With regard to the rest of your feedback, I apologize for any inconvenience concerning your touchpad diagnosis. I would be happy to speak with you to see if there is anything more I can do to help. If you are interested in discussing this, please feel free to give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

July 04, 2021

They are so nice when you pull up & always helpful More

by Jacknjill1950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Tortillro
Report | Print
Jul 06, 2021 -

Lexus of Henderson responded

Thank you for the fantastic feedback about our team! We look forward to serving you next time at Lexus of Henderson.

July 03, 2021

Very courteous did a good job and noticed my wipers needed replacement More

by Sam Pocras
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Report | Print
Jul 06, 2021 -

Lexus of Henderson responded

Sam - thanks for trusting Lexus of Henderson to get the job done!

July 03, 2021

Excellent employees, courteous and professional! Friendly atmosphere and clean surroundings. More

by Mariancams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler in the service department.
Report | Print
Jul 06, 2021 -

Lexus of Henderson responded

Thank you for the excellent feedback about our service and facilities! We are delighted to hear that you're a satisfied customer. - Lexus of Henderson team

July 03, 2021

Everything and everyone were very professional and nice. Friendly staff More

by CRKSAILER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 06, 2021 -

Lexus of Henderson responded

We strive to deliver friendly service, and we're glad we're meeting that goal! Thank you for doing business here at Lexus of Henderson and leaving us a review - we all sincerely appreciate it!

July 03, 2021

Had to wait 15-20 minutes past my appt time to write up the service order More

by BRUCE.MOSBERG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Worked with Jayce in service dept, not Craig
Report | Print
Jul 06, 2021 -

Lexus of Henderson responded

Hi Bruce - We apologize for the delay during your recent visit and appreciate you bringing this to our attention. Thank you for trusting us with your vehicle. We hope to deliver a five-star experience next time!

1
...
247
248
249
...
507