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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,069 Reviews
Call Service Center (702) 228-7736

5,069 Reviews of Lexus of Henderson - Service Center

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July 03, 2021

Service manager Randy was very patience in answering and explaining my questions/concerns. Overall very happy with this service location and would recommend to any one. More

by Muruanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
RANDY AUYEUNG
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Jul 06, 2021 -

Lexus of Henderson responded

Thank you for the positive review! We're glad to hear that Randy and the Lexus of Henderson service team exceeded expectations. We appreciate your business and hope to have the opportunity to earn it again down the road!

July 03, 2021

Stephen Diem and his team are respectful and very pleasant and anticipate our needs to help us. Also very truthful and honest. Thank you very much. More

by Eileen Lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
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Jul 04, 2021 -

Lexus of Henderson responded

Eileen - thank you for the lovely review and for your confidence in our team! We're honored and delighted to receive your kind feedback. Drive safe and come back again soon, from all of us here at Lexus of Henderson!

July 02, 2021

There were a few issues and I had to take my car back. Tyler was amazing and made sure, everything was 100 percent before I left! Tito called to make sure I was happy too! More

by BJDBOOP44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Heishman service manager and Tito DeLeon sales
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Jul 04, 2021 -

Lexus of Henderson responded

Thanks for stopping by to review us! We're so glad to hear the Lexus of Henderson team took great care of you - safe travels, and see you again next time!

July 02, 2021

service is not good as good to be, lack of progress More

by chasewu
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Craig Kelly
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 06, 2021 -

Lexus of Henderson responded

I am sorry to hear that you were not satisfied with your service experience. We expect the best for our customers and we would appreciate another opportunity to assist you and give you a five-star experience. Please don't hesitate to give me a call to discuss this further. Thank you, Craig Kelly - Service Director - 702-228-7736

July 02, 2021

U guys great team work specially service team i would like thanks 😊 have great day More

by JACKSIRIVONG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
2.0
This rating includes all reviews, with more weight given to recent reviews.
Tito J D' Leon Jr
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 06, 2021 -

Lexus of Henderson responded

We are thrilled to receive your positive feedback! If there is anything we can do to make your experience a five-star one, please don't hesitate to reach out to me. Thank you for your business! - Craig Kelly - Service Director - 702-228-7736

July 02, 2021

Very busy... had to wait longer than usual. But no one wants to work ... easier to stay at home and collect the governments check! More

by Bltsat2752
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 06, 2021 -

Lexus of Henderson responded

I am sorry to hear that your visit took longer than we had anticipated. We strive to deliver efficient service, and it is never our intention to inconvenience our guests. I would be happy to speak with you to see what I can do to improve your experience. If you are interested in discussing this, please don't hesitate to give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

July 02, 2021

My service rep was very helpful and answered a lot of questions. My car will be doing more 4 wheel drive time this winter..tire advice was helpful. More

by JANEFEDERWITZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy
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Jul 04, 2021 -

Lexus of Henderson responded

Thank you for dropping by to review us! We're glad to hear the Lexus of Henderson service team is providing the top-notch care we strive for. We appreciate your business - and if there's anything else we can help you with, don't hesitate to give us a call!

July 02, 2021

Lexus of Henderson service department strives for complete customer satisfaction. This is apparent in everything they do. It is the only place I have my Lexus serviced. More

by CN8ENRED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Auyeung
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Jul 02, 2021 -

Lexus of Henderson responded

Thank you for being part of the Lexus of Henderson family! We are so glad that you can trust our team to take excellent care of you and your vehicle. Have a great weekend!

July 01, 2021

Atmosphere was awesome, great Lexus experience! Upon arriving, the staff was prompt and accommodating-The service advisor answered all questions with clarity and listened to all our concerns. More

by GARRARDLOFING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 02, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Henderson, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

July 01, 2021

Trustworthy. And helpful this dealership for over 15 years. Great More

by KATHRYNMCKOWN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2021 -

Lexus of Henderson responded

Kathryn, we are so grateful for your years of business! Thank you from all of us at Lexus of Henderson and safe travels until we see you next.

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