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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,069 Reviews

5,069 Reviews of Lexus of Henderson - Service Center

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June 25, 2021

Randy, my service rep, made sure I was informed & arranged transportation While waiting. More

by SHADOWANDERSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Auyeung
Jun 25, 2021 -

Lexus of Henderson responded

Thanks for trusting Lexus of Henderson to get the job done! We look forward to your next service visit!

June 25, 2021

Staff is very helpful and patient. Thank you Lexus of Henderson! More

by TONNA1112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Twala Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Pascual
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2021 -

Lexus of Henderson responded

Thank you for the terrific review and for trusting the Lexus of Henderson team with your business! We're so glad we could be of service. Safe travels and see you soon!

June 25, 2021

Stephen is an outstanding service representative, He is very polite, professional and informative. He treated me with the atmost respect and dignity while my car was in the shop. Kudos to an awesome repr More

by PLUMERIA111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen
Jun 25, 2021 -

Lexus of Henderson responded

Thank you for stopping by to review Lexus of Henderson. We're thrilled to hear that Stephen took care of you, and your vehicle!

June 25, 2021

Our service consultant, Jayce, is exceptional. We value his professionalism, integrity and efficiency! Thank you and will soon be bringing in our 2006 Lexus SC430 from Hawaii to be serviced by this Hender More

by Realestatemargie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce, Michael
Jun 27, 2021 -

Lexus of Henderson responded

Thank you for the excellent review and for trusting the Lexus of Henderson team with the care of your vehicles! We're honored and grateful to have earned your business. Safe travels and come back again soon!

June 25, 2021

Service manager was helpful, informative and courteous. Service was excellent. More

by PINKY20Y
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2021 -

Lexus of Henderson responded

We are so happy to see your review! Nothing makes our day more than positive feedback about our great staff so we will certainly let the Lexus of Henderson team know they were a big help during your service visit. Thanks for stopping in. Have a great day!

June 25, 2021

Staff is knowledgeable and always friendly! Pleasure to work with and trust them. More

by roctuc1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy in Service
Jun 25, 2021 -

Lexus of Henderson responded

Thanks for taking the time to review Lexus of Henderson! We're proud to have earned your continued support!

June 25, 2021

Service was timely and a growing problem was resolved. Friendly employees at every turn. They arranged for transportation home and back because the work needed more time to conclude. More

by WHARRY7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Dackow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2021 -

Lexus of Henderson responded

This review is music to our ears! Thank you for trusting our team with your business and your vehicle, it is terrific to hear that you had a five-star experience. See you next time at Lexus of Henderson!

June 25, 2021

I was told a large amount over the phone to fix my car, when I finally got to look at the paper copy to see where the huge amount came from it wasn't correct to me. No Radiator leaking. No cap had corrosio More

by dkissel123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
Aug 06, 2021 -

Lexus of Henderson responded

I'm so sorry for the confusion here. We want our customers to be confident in the work we perform and our recommendations, so I apologize that we weren't more communicative. Would you please call me directly when you have a free moment? I would appreciate the chance to straighten this out. Thank you, Craig Kelly - Service Director - 702-228-7736

June 25, 2021

Took my RX350 in for a oil change found out I had a nail in two tires they repaired them both and did the oil change with the wash in a hour great service…. More

by Jones47870
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2021 -

Lexus of Henderson responded

Thank you for the positive feedback! It was our pleasure to assist you with your Lexus RX 350. We will be sure to pass along your kudos to the Lexus of Henderson service team. Have a great day!

June 25, 2021

Hello, everything went Great as usual!!!! Stephen is an asset to your organization!!!! I am very appreciative for the Awesome service he and Lexus of Henderson provides for me and my vehicle!!!!!! More

by hlajr44
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Jun 27, 2021 -

Lexus of Henderson responded

We are so happy to see your review! Nothing makes our day more than positive feedback about our great staff so we will certainly let Stephen know he was a big help during your service visit. Have a great day! - Lexus of Henderson

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