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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,938 Reviews

4,938 Reviews of Lexus of Henderson - Service Center

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May 13, 2021

Very courteous and friendly. Excellent customer service. David Torrella, our service manager and technician Mike were great. I would recommend both of them to anyone who need services. More

by JASONPARK777
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Torrella
May 13, 2021 -

Lexus of Henderson responded

Jason - thank you for the kind words and five stars! We're glad to hear your service experience at Lexus of Henderson was top-notch, and we'll be sure to pass the kudos along to David and Mike for their outstanding work. Thank you for trusting our team with the care of your vehicle and see you next time!

May 13, 2021

Great Lexus car maintenance experience! Joyce Messer walked extra miles to demonstrate the excellent service of Lexus! I would recommend my friends and neighbors to use this service. More

by lilybjoy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce Messer
May 13, 2021 -

Lexus of Henderson responded

Thank you for sharing this feedback about your recent visit to Lexus of Henderson! We are delighted to hear that Joyce's service stood out to you. Safe travels and we look forward to assisting you in the future!

May 13, 2021

As always Lexus of Henderson delivers exceptional service. Jayce is courteous and explains well the services being rendered. I can rely on the team to deliver. More

by BENAVENTEJAMES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce Messer
May 14, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Henderson, and we will certainly let Jayce know that you appreciate the help. We look forward to your next visit!

May 13, 2021

Jayce took care of my car and was polite, friendly and professional. I thank you for having him take care of me. Excellent service. I am very happy about it. More

by Julie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce
May 14, 2021 -

Lexus of Henderson responded

Julie, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Henderson, and we will certainly let Jayce know that you appreciate the help. We hope to see you again sometime!

May 13, 2021

My experience at Lexus of Henderson is always pleasant. My Service Manager is Tyler Heishman, and he is great, takes care of me and my GX460. He helps make the Service visit a good experience. Thanks Tyle More

by ASARTIN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department - Tyler Heishman
May 14, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Henderson, and we will certainly let Tyler know that you appreciate his help. We look forward to your next visit!

May 13, 2021

My windshield was broken during my visit and no one got back to me about it. It was obviously a fresh break because there was still glass dust at the impact point even after the wash job. More

by JAMCDONALD736
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Lexus of Henderson responded

We would never intentionally damage a guest's vehicle so it was concerning to hear about this experience. I think it might be best if we spoke directly, however, without a last name, I won't be able to reach you. Please consider giving me a call. Thanks, Craig Kelly - Service Director - 702-228-7736

May 13, 2021

It took a few extra days but Tyler was communicative while we waited for parts. Very happy. And the service manager too. Thank you guys. More

by IBSMDJD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Heishman
May 13, 2021 -

Lexus of Henderson responded

Thank you for taking the time to review us! We are thrilled to hear that you had such a successful experience working with Tyler and the Lexus of Henderson team. Drive safely, and we hope to see you again down the road!

May 13, 2021

David Torella is always excellent. Communicates well and gets things done in a timely manner. Will highly recommend David and Lexus of Henderson to everyone! More

by RJIMENEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Torella
May 13, 2021 -

Lexus of Henderson responded

We appreciate your confidence in our team to get the job done. We love to hear feedback about our staff and are thrilled David always assists you so successfully during your visits. All of us at Lexus of Henderson hope to see you next time! Safe travels!

May 13, 2021

I was very pleased with my visit for my Lexus CT200. They were very professional, courteous and I was very happy with the service they performed on my car as well. My car was washed and they also cleaned my More

by Toneffect
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Henderson, and we will certainly pass along your kind words. If you and your Lexus CT200 ever need anything else, don't hesitate to come back and see us again!

May 13, 2021

Service center is amazing. Always friendly and fast. I do miss the convenient text reminder to pay my car payment. Not sure why it stopped More

by mhoskins2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you, and we will certainly let our team know that you appreciate their help. I would also be more than willing to speak with you directly about these text alerts and see what we can do to assist you. Please don't hesitate to give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

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