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Lexus of Henderson - Service Center

Henderson , NV

4.7
5,172 Reviews

5,172 Reviews of Lexus of Henderson - Service Center

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June 22, 2021

Always great service. And if mistakes are made they promptly address it. More

by CESPINOZA108
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Heishman
Jun 23, 2021 -

Lexus of Henderson responded

Thank you for your business and your confidence in our work! We hope to work with you for a long time to come here at Lexus of Henderson.

June 22, 2021

Service is always first rate. Exactly what you would expect from a luxury vehicle. They never disappoint and always have my vehicle ready on time. More

by DKRIER0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Lexus of Henderson responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

June 21, 2021

The service was excellent. I made a request to have my vehicle completed by 12:30pm because I needed to pick up my son from practice and they had it done at 12:27pm! Thank you! More

by lalajohns817
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Lexus of Henderson responded

We love hearing from our happy customers - thank you! We're glad we could finish your service and get you on the road in a timely manner. Safe travels, and we hope to see you back at Lexus of Henderson again next time!

June 21, 2021

Lexus of Henderson was highly dependable in assisting with my urgent need for a new battery. From the 1st call to the service dept, to the intake service greeting me at the drive up, to the final check o More

by SLL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce from Service
Jun 22, 2021 -

Lexus of Henderson responded

Thank you for taking the time to review us! We are thrilled to hear that you had such a successful service experience working with Jayce the Lexus of Henderson team. Drive safely, and we hope to earn your business again down the road!

June 21, 2021

Great service and they take care of their customers. Easy to deal with More

by CRYSTAL75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2021 -

Lexus of Henderson responded

Your feedback means the world to us - thank you, Crystal! We sincerely appreciate your business and hope to see you again soon. Drive safe!

June 21, 2021

Great experience..I came there for servicing..everyone was very helpful. More

by TIRTH38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Lexus of Henderson responded

Thank you for the great review! We're delighted to hear that the Lexus of Henderson team is demonstrating our commitment to outstanding customer service. We hope to see you again next time. Safe travels!

June 21, 2021

I was somewhat disappointed in that the service representative had me initial and sign at the coffee counter and didn't really explain the service. More

by KimSavage
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Lexus of Henderson responded

Kim, we're sorry to hear your experience with our service team left you wanting more. I will share this feedback internally to be sure we're going out of our way to deliver the outstanding customer care we strive for. If you'd like to discuss this on the phone, I'd also welcome you to give me a call. We hope to get another chance to impress you down the road. Thank you, Craig Kelly - Service Director - 702-228-7736

Jun 23, 2021 -

KimSavage responded

I truly appreciate the response. I just want to say, I value your service as much as owning and driving a Lexus. And I completely understand if this protocol is due to COVID. I'm in the healthcare industry and we have "tweaked" our protocols so many times I've lost count. So please do not take my comments as being disappointed in your dealership; it was merely an observation. Thank you! Kim Savage

Jun 23, 2021 -

Lexus of Henderson responded

Thank you for your response, Kim! We're grateful for your business and hope to see things get back to normal soon. Take care, from all of us here at Lexus of Henderson!

June 20, 2021

Good service, I am very happy to have chosen Lexus because I moved to Sacramento and the Las Vegas location is by far ten times better in every aspect. From service to sales. More

by sayala03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Lexus of Henderson responded

Thank you for taking the time to share your experience so others can see what it's like to be a guest at Lexus of Henderson! Providing an excellent customer experience is our number one priority, so we are thrilled to hear we continue to impress you with our gold standard of service. We appreciate having you as a customer and look forward to working with you again in the future. Take care!

June 20, 2021

I took my car in for an unexpected tire problem. Even though it was busy, jayce took amazing care of my car and my worries. I always get amazing service when I walk though the doors! More

by Josie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce
Jun 21, 2021 -

Lexus of Henderson responded

Thank you for the wonderful review, Josie! We're so glad to hear that we could help with your tire issue at short notice, and we appreciate you trusting the Lexus of Henderson team with your vehicle care. Drive safe and come back soon!

June 20, 2021

Tyler, our service rep, is outstanding — provides top notch customer service you just can’t find anymore. Also, the online scheduling system (along with Tyler’s follow-up) works really well. Also, servi More

by T E
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tyler
Jun 23, 2021 -

Lexus of Henderson responded

While I'm so glad to hear that Tyler's service stands out to you, I apologize for the way your vehicle was returned. We expect better for our customers than this. I will make sure my team sees your feedback so that your next visit is five-star worthy. Thank you for reaching out, Craig Kelly - Service Director - 702-228-7736

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