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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,973 Reviews

4,973 Reviews of Lexus of Henderson - Service Center

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April 24, 2021

Tyler is amazing! He always takes great care of us and our two cars! So accommodating. Very professional and great service! Would highly recommend T More

by Gina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Lexus of Henderson responded

Gina - Thank you so much for recommending Tyler! We are thrilled that you can depend on him to keep your vehicles running safely and smoothly. All of us here at Lexus of Henderson appreciate your support and business!

April 24, 2021

Best service department! Courteous thoughtful pros. We travel a distance for service, and were happy that Lexus Henderson fulfilled commitment ti have parts and loaner available. More

by ACH0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler, Service Manager
Apr 26, 2021 -

Lexus of Henderson responded

Thanks for your confidence in Lexus of Henderson! We are proud to have earned your support!

April 24, 2021

Both Tyler and the gentleman who took the car from me, sadly I don’t remember his name I believe it begins with a J, Tyler ! Tyler would know! Both exceptional employees! Extremely courteous, took good ca More

by lynncapt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Lexus of Henderson responded

Thank you for taking time to commend our Lexus of Henderson team. We are delighted to hear that Tyler provided excellent service to you and your vehicle. We appreciate you trusting us with your business and hope to see you again!

April 24, 2021

Great customer service, great dealership. Would highly recommend to anyone. From the time we walked if al the way thru, they paid attention to every detail, and they cared about their customers. More

by Jp
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Henderson, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

April 24, 2021

Brought my car in for the recall and ding and dent service. Service was wonderful gave a loaner car so I'm not sitting the dealer and wait. Thank you!i appreciated More

by VDLEUNG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you with your recall here at Lexus of Henderson, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

April 24, 2021

Excellent turn around timeCheck in was easy Loaner was Excellent turn around time Check in was easy Loaner was comfortable and equivalent to my car Picking up my car could have been better Service rep More

by RICKIKAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us this review and feedback. We do strive for exceptional service, and I do apologize for the mistake upon pick-up here. I will be sure to share this with my team and ensure we improve our attentiveness going forward. If there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

April 24, 2021

I came in with a flat tire and no appointment but was taken care of in a timely manner. It’s the kind of service I have come to expect and enjoy from this dealership. More

by FAITS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you with your flat tire here at Lexus of Henderson, and if you ever need anything else, don't hesitate to come back and see us again!

April 23, 2021

As a long-time Henderson Lexus customer, I applaud Alex and David on providing the utmost in customer service - I am always in good hands More

by KURT15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Torella
Apr 26, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We couldn't be more grateful for your longtime business here at Lexus of Henderson, and we will certainly let Alex and David know that you appreciate their help. We look forward to your next visit!

April 22, 2021

Very friendly service department personnel. All Covid-19 requirements were met. Service was finished much sooner than expected. Very satisfied with overall experience. Thank You More

by BONNIESMAILBOX332
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
Apr 23, 2021 -

Lexus of Henderson responded

Bonnie, we really appreciate you taking the time to share your thoughtful review. Our team is dedicated to the safety and satisfaction of our customers and it is gratifying to hear that it shows. Thank you for choosing Lexus of Henderson!

April 22, 2021

Jayce was awesome! In fact, the rep who met me at my car was excellent as well. I regret that I don’t remember his name. But I felt comfortable at your dealership. More

by CARSAPOPHIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce Messer
Apr 23, 2021 -

Lexus of Henderson responded

Thank you for sharing this feedback. We are delighted to hear that you enjoyed working with Jayce and our Lexus of Henderson team during your recent visit. We hope for the chance to assist you again in the future!

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