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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,017 Reviews

5,017 Reviews of Lexus of Henderson - Service Center

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May 02, 2021

The Lexus team was friendly and helpful. I didn't wait long to be helped but was apologized to regardless. I anticipated a two hour wait but was out in no time. Thank you Lexus of Henderson. More

by Aztec Rage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Lexus of Henderson responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful experience working with the Lexus of Henderson team. Drive safely, and we hope to see you again down the road!

May 02, 2021

Quick, friendly and always wonderful. I have always taken my Lexus here and find my services to be quite thorough. I plan on coming back. More

by RICKCRUZ33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Lexus of Henderson responded

These are all things we love to hear! We are grateful you recommend our Lexus services. Thank you for being a great Lexus of Henderson customer. We look forward to seeing you down the road, have a great day!

May 02, 2021

Service was courteous and everyone worked with me to resolve the issue in the best way possible. The representative taking care of me was very helpful. More

by Faatme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Lexus of Henderson responded

Thank you for taking the time to share your experience so others can see what it's like to be a guest at Lexus of Henderson! Excellent customer experiences are our number one priority, so we are thrilled to hear our staff was so helpful and provided a solution while you were with us for your service. Have a great day and safe travels!

May 02, 2021

Jayce is a very professional manager,He arranged the Jayce is a very professional manager, He arranged the appointment for my convenience and let me had a loaner car which I can shop around . Thanks More

by Agnes Lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce Messer
May 03, 2021 -

Lexus of Henderson responded

Thank you for leaving us a review! We're glad to hear that Jayce was so helpful during your visit to Lexus of Henderson!

May 02, 2021

Jayce was awesome. Got me in and out and informed me of my brakes needed to be replaced. I have used this dealership a few times and my car is always clean and ready when I get there. More

by davidmoore72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce
May 03, 2021 -

Lexus of Henderson responded

David - Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that Jayce went above and beyond to assist with your vehicle. Drive safely, and we hope to see you again at Lexus of Henderson!

May 01, 2021

I had both of my cars there. Always great service by Randy my service advisor. Was given a loaner to drive while my car was there which is a huge convenience. More

by RLZ11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Lexus of Henderson responded

Thank you so much for your repeat business! We are happy to hear that you can depend on Randy and our Lexus of Henderson team for excellent service, every visit. Hope to see you down the road!

May 01, 2021

Never give my Drivers License back I asked and they said still looking from 3 days next time I have to get back right way More

by sdhillon
Recommend Dealer
No
Employees Worked With
Craig Kelly
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Lexus of Henderson responded

This is a concerning review to read, and I would certainly like to ensure we get this issue with your license sorted out. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? Thank you, Charlie Gumina - General Sales Manager - 702-942-6686

May 01, 2021

Always very happy to visit Lexus of Henderson for my vehicle service needs and for many reasons: 1. Friendly Staff 2. Professionalism 3. Top Service 4. Detailed Service Results 5. Atmosphere T More

by TR1422
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex, Tyler and Leslie
May 03, 2021 -

Lexus of Henderson responded

It means a lot to hear that you enjoy your visits with us at Lexus of Henderson. Thank you so much for sharing this excellent feedback about Alex, Tyler, Leslie, and our team! We look forward to our continued relationship.

May 01, 2021

Everyone is exceptionally professional at every stop. Clean and safe environment. LYFT was an efficient and needed ride home. The car was returned clean. Thanks More

by ROYL0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy
May 03, 2021 -

Lexus of Henderson responded

Thank you so much, Roy! We're proud to see that our team left a 5-star impression on your service visit with us here at Lexus of Henderson. We appreciate the generous feedback and look forward to seeing you again next time!

May 01, 2021

Overall good experience. Friendly and accommodating. Couldn't fix problem to begin with so the had to take it back to the service shop to analyze some more, however they gave me a nice loaner to use in More

by chattycathy760
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Can't remember his name
May 03, 2021 -

Lexus of Henderson responded

We appreciate your patience throughout this process and are happy to hear that our team provided accommodating service. Thank you for choosing Lexus of Henderson! We hope that you have a fantastic week.

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