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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,978 Reviews

4,978 Reviews of Lexus of Henderson - Service Center

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April 08, 2021

need improvements for service wait time and communication. it took for 9hrs to get done, made 8am appointment for 20k service and one replacement for recall Roughly told it will be done by 1- More

by EMIJAHK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler
May 13, 2021 -

Lexus of Henderson responded

I'm so sorry that your repairs took longer than anticipated. We should have communicated with you about these delays and I apologize for the inconvenience. I will speak with my team to find out what caused these issues, and I hope we have the chance to deliver a five-star experience in the future. Thank you, Craig Kelly - Service Director - 702-228-7736

April 08, 2021

Amazing service! David takes great care of his customers! He always has the best interest for his customers. Friendly and professional and makes everyone feel comfortable. More

by JAMCALIMAG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Apr 08, 2021 -

Lexus of Henderson responded

Thank you for your continued business and your confidence in David and the team! We look forward to welcoming you back to Lexus of Henderson next time.

April 08, 2021

Great people, great communication. Optimal way to run a service department. I have trust they will do the right thing. Thank you for all that was done. More

by MICHAELSBUSH
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Henderson, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

April 08, 2021

Always get VIP treatment. The service department if very fair with rates. Had a strange sound coming from brakes they found out why it was a simple fix. They did not charge me for diagnosis. More

by Butchieahh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Lexus of Henderson responded

We couldn't have asked for better feedback! It's great to hear that your brake repairs went so smoothly. Thank you for trusting the team here at Lexus of Henderson with all your service needs!

April 08, 2021

Outstanding service as always. Picked up car at home left a loaner and and returned the car when work was completed a a a a a a More

by CORBETTSTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Torella
Apr 09, 2021 -

Lexus of Henderson responded

Your confidence in our team means a lot to us! Thank you for giving Lexus of Henderson your business and great review. See you next time!

April 08, 2021

David is great to work with and a Thank you to the tech who took care of my car David kept me well informed. AAA More

by Backeast11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We are so glad David took good care of you here at Lexus of Henderson, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

April 08, 2021

Fast, reliable and professional service’!!! David again did an outstanding job. If you have further questions please feel free to ask me. Lexus IS the best. More

by RHMCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2021 -

Lexus of Henderson responded

"Fast, reliable and professional" are all words we love to see. Thank you for the rave review about David and Lexus of Henderson! We look forward to working together again in the future.

April 08, 2021

I feel that I am on good hands at Lexus of Henderson service department. Loaner car is lifesaver. Many thanks to you all. Susan Phillips More

by susan881950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2021 -

Lexus of Henderson responded

Susan, thank you for taking the time to leave us a review! It is always a pleasure to service your vehicles here at Lexus of Henderson, and we look forward to your next visit!

April 08, 2021

Lexus of Henderson always delivers the highest quality of customer service. Fast and friendly service. Randy kept us well informed of the service being done. More

by FBCARINO74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2021 -

Lexus of Henderson responded

Thanks for trusting Lexus of Henderson with your business. We look forward to taking care of you during your next service visit!

April 07, 2021

I always have a good experience at Lexus of Henderson. The service department goes above and beyond to help me car for my car. Randy was a pleasure to work with. More

by PEGGYLYN4
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Randy
Apr 07, 2021 -

Lexus of Henderson responded

Peggy - It makes our day to hear that you enjoy your visits with us at Lexus of Henderson. Thank you so much for sharing such excellent feedback and mentioning Randy! We look forward to our continued relationship.

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