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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,981 Reviews

4,981 Reviews of Lexus of Henderson - Service Center

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March 27, 2021

Thank you for taking good care of our Lexus as always! You guys always try to get us a rental and put us back on the road asap, we always appreciate that! More

by DR.TRUONGVU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy
Mar 29, 2021 -

Lexus of Henderson responded

We are happy to hear that you are always so well taken care of by our team! Thank you for giving Lexus of Henderson your continued business and kind review. See you next time!

March 27, 2021

Great experience as usual. Tyler H. kept me informed of the entire service process. Service was completed quickly. OverLl, I as very happy with outcome. More

by PLHOEG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Heismann
Mar 29, 2021 -

Lexus of Henderson responded

We are thrilled that Tyler and the team could deliver an efficient, high-quality experience! Thank you for choosing Lexus of Henderson for your service needs. Safe travels until we see you next!

March 27, 2021

It was a wonderful experience to have this car and to have a wonderful service from Louise Cedula. she is amazing Thanks so Much . Appreciate it More

by briones.nancy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louise Cedula
Mar 29, 2021 -

Lexus of Henderson responded

Thank you for sharing your kind feedback about Louise. We appreciate your business here at Lexus of Henderson. Have a wonderful day!

March 27, 2021

When I went in to get my car serviced, everything was cool, but when the rep helped me out he seemed like he wanted me out. Almost like I’d he didn’t want to help me, very impatient and snappy , I like L More

by BRRUIZ275
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2021 -

Lexus of Henderson responded

This is a bit concerning to read. We strive for friendly and accommodating service here, and I would be more than willing to speak with you about this directly to ensure we address this with the appropriate people. Please don't hesitate to give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

March 27, 2021

From start to finish my experience was seamless and efficient. I waited not just a few minutes before they had a loaner car ready for me and just a few hours for the entire service to be done. The effo More

by RMORT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Lexus of Henderson responded

We really appreciate your business and your recognition of our team's hard work! Thank you for supporting Lexus of Henderson, we hope to welcome you back for your future service needs.

March 27, 2021

Everything is great except the number of emails, calls, texts, and flyers and crap that I get in the mail. Stop it. Stop it. Stop it. More

by BRIANPROTECTNV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Twala Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2021 -

Lexus of Henderson responded

Brian - Thank you for your business. I would like to make sure that you don't receive any further unwanted communications. Please contact me directly when you have a free moment. Craig Kelly - Service Director - 702-228-7736

March 27, 2021

Friendly employees. The mechanics kept us informed on the progress. Provided a comfortable waiting area with phone charger, television and beverages. We drove to the dealership on the day our Lexus die More

by Glenn & Carol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Lexus of Henderson responded

Hi Glenn and Carol - We are thrilled that our team could assist you and get you safely back on the road in no time! Thank you for giving Lexus of Henderson your business and positive review. Drive safely!

March 26, 2021

David is great! He’s always helpful and friendly. I really appreciate that they take good care of my Lexus reliably and with a great attitude. More

by TLDEVORE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David corello
Mar 26, 2021 -

Lexus of Henderson responded

Thank you for choosing Lexus of Henderson for all of your auto service needs! We are thrilled that you can depend on David for helpful service, every visit. Hope to see you next time!

March 26, 2021

It’s always very professional, fast and easy when I go to Henderson Lexus. What I love the most is that there is never a different price than what they have already quoted me! Thanks guys!! More

by Lvchrissylo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen
Mar 26, 2021 -

Lexus of Henderson responded

We're so lucky to have you as a loyal customer! It's always our pleasure to deliver a seamless, transparent service experience. Thank you for trusting Lexus of Henderson with all your repair and maintenance needs!

March 26, 2021

Jayce Messer was my attendant at the dealership. Was very courteous and professional. Provided updates on my vehicle status while i waited. He was great! More

by perry721
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JMesser
Mar 29, 2021 -

Lexus of Henderson responded

It's great to hear that Jayce made your experience so communicative and efficient! Thank you for giving Lexus of Henderson your business and positive review. We hope to welcome you back for your future services!

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