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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,040 Reviews

5,040 Reviews of Lexus of Henderson - Service Center

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April 02, 2021

First visit. Had to explore amenities in lobby ( I'm sure due to Covid-19). Made appointment and appreciated quick service. Advised of possible repairs next time. More

by ELIDAESPI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Heishman
Apr 05, 2021 -

Lexus of Henderson responded

Thank you for the five stars! We are grateful that we got the opportunity to assist you here at Lexus of Henderson, and we look forward to your next visit!

April 01, 2021

Good service overall. Efficient and service done thoroughly. Scheduling was simple and a smooth process overall. Was contacted in a timely manner to inform me my car was ready. Thank you Lexus! More

by SUSANNASALTERATION
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Lexus of Henderson responded

It was our pleasure to assist you with efficient, convenient service! Thank you for choosing Lexus of Henderson and taking the time to share your positive feedback. Drive safely!

April 01, 2021

David is still the best always friendly prompt and has great explanations as to what needs to be done and why. Both my wife and I are very pleased with his service More

by coleary1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torella
Apr 02, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you and your wife here at Lexus of Henderson, and we will certainly let David know that you appreciate his help. We look forward to your next visit!

April 01, 2021

this is second time happened.. After the service something broke.. This time it broke again the pieces inside my passenger seat at the back. I already told them to put it back and it broke again. More

by khris
Quality Of Work
Recommend Dealer
No
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tito J D' Leon Jr
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Lexus of Henderson responded

Khris, I expect top-notch service from my team so it is disappointing to read this feedback. I would like to apologize for the frustration and inconvenience this has caused. If you would be willing to speak with me directly, I would appreciate the opportunity to make things right for you. Please don't hesitate to give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

April 01, 2021

Hi Leslie As always Jayce Messer is on top of things Hi Leslie As always Jayce Messer is on top of things Making my schedule work while my Lexus NX is being fixed due to the recall From the person who More

by write2eddie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce Messer
Apr 01, 2021 -

Lexus of Henderson responded

Thank you for reviewing Lexus of Henderson! We're thrilled to hear that our team continues to provide you with excellent service during your visits. Eddie, we look forward to taking care of you, and your Lexus NX next time!

April 01, 2021

My service advisor Tyler was excellent. The work on the car was great I have now no oil leaks and the car is running fine. I will be back for additional service if needed. It was a very good experience the More

by pauljvitelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Lexus of Henderson responded

We are so happy we could help! Thank you for choosing Lexus of Henderson and highlighting Tyler's great work. We look forward to assisting you with anything you may need in the future!

April 01, 2021

Amazing work always friendly! Will be my vehicle back. Always a pleasure to go there. Everyone is eager to help you with any issue you may have with your vehicle More

by Seanecany
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Kelly Alexis Terrance
Apr 02, 2021 -

Lexus of Henderson responded

We are proud to have earned your continued business and excellent review! Thank you for your confidence in the Lexus of Henderson team, we look forward to your next visit with us!

April 01, 2021

I came in for a safety recall. The service advisor was very professional. They dealership offered to provide a loaner car. I declined and had a nice quite space to plan games on my iPad. More

by mccarthy1948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2021 -

Lexus of Henderson responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that the team delivered such a seamless service experience. Drive safely, and we hope to see you back at Lexus of Henderson!

April 01, 2021

Excellent service and atmosphere was great I definitely Excellent service and atmosphere was great I definitely recommend this location yo my friend and family. Waiting ate was neatly cleaned and organize More

by Nilesh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen
Apr 02, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that you had a good experience working with our team at Lexus of Henderson, and it means a lot to know that you will recommend us to your friends and family. We look forward to your next visit!

March 31, 2021

Jayce Messer, excellent service and by explaining everything with details, and solve the issues been there for a while, looking to come more thank you for everythingg More

by ARAESH2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce Messer
Mar 31, 2021 -

Lexus of Henderson responded

It is terrific that Jayce took such great care of you and your vehicle! Thank you for choosing Lexus of Henderson, it means a lot to hear that you are a happy customer. See you next time!

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