5,132 Reviews of Lexus of Henderson - Service Center
Everything was done exactly as promised. I am so happy with the efficient and competent operation of the service department. My car looks better than when it was new. Thank you especially to David Torella with the efficient and competent operation of the service department. My car looks better than when it was new. Thank you especially to David Torella. More
The dealership had friendly staff and a reasonable wait time for my maintenance service. They answered all my questions and even found a recall I didn’t know about. time for my maintenance service. They answered all my questions and even found a recall I didn’t know about. More
Good service. They diagnosed the issue, and explained it to me well. Though I did not carry out the repair due to price of the part, they reassembled my dash /interior very cleanly. to me well. Though I did not carry out the repair due to price of the part, they reassembled my dash /interior very cleanly. More
I don’t like to write the comment so if it don’t excepted next time I don’t even send the survey , goodby. Next time I won’t do so. next time I don’t even send the survey , goodby. Next time I won’t do so. More
The service writer knew what the problem was before they even looked at the car. Further they didn't laugh at me when I was certain it was more serious. Then the service manager road with my husband and we even looked at the car. Further they didn't laugh at me when I was certain it was more serious. Then the service manager road with my husband and went over the many electronic features. More
Service was very systematic. It didn’t make me wait too long. Suggesting for charging area to be activated cause if the waiting takes a while then customer gets bored and impatient. long. Suggesting for charging area to be activated cause if the waiting takes a while then customer gets bored and impatient. More
Excellent customer servce. Quick, trustworthy, professional, knowledgable, and courteous. Always a pleasure to work with Stephen and everody else in the service department. Thank you! professional, knowledgable, and courteous. Always a pleasure to work with Stephen and everody else in the service department. Thank you! More
Always friendly.I know it is expensive to take my car to Always friendly. I know it is expensive to take my car to the dealer for service but I can rely on their service. I wish the car wash service would c Always friendly. I know it is expensive to take my car to the dealer for service but I can rely on their service. I wish the car wash service would come back as before. More
When getting into a loaner, I specifically asked if the car had been sanitized and was told that it had been. I was also told the vehicle would be full. I got in, and there were crumbs all over the middle car had been sanitized and was told that it had been. I was also told the vehicle would be full. I got in, and there were crumbs all over the middle console and in the cup holders. The vehicle also had a little over a half tank in it (I don’t care so much about the gas, but do expect that it be full if that’s what I was told). Tyler immediately found me another loaner, which also appeared to not be sanitized. There was sticky stuff and hair in the cup holders. He finally found be one that was suitable to drive, although I must say, I cannot trust that it was sanitized either based off the condition of the first 2. Cleanliness CANNOT be missed on. Especially during a global pandemic! More
I was very happy with the service performed on my vehicle. The staff was very professional and courteous. It was a good experience and I would definitely recommend Lexus of Henderson for any vehicle vehicle. The staff was very professional and courteous. It was a good experience and I would definitely recommend Lexus of Henderson for any vehicle service needs! More