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Lexus of Henderson - Service Center

Henderson , NV

4.7
5,132 Reviews

5,132 Reviews of Lexus of Henderson - Service Center

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April 13, 2021

Everything was done exactly as promised. I am so happy with the efficient and competent operation of the service department. My car looks better than when it was new. Thank you especially to David Torella More

by NX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torella
Apr 13, 2021 -

Lexus of Henderson responded

Thank you for taking the time to review us! It is great to hear that you had such a successful experience working with David. Drive safely, and we hope to see you again at Lexus of Henderson!

April 13, 2021

The dealership had friendly staff and a reasonable wait time for my maintenance service. They answered all my questions and even found a recall I didn’t know about. More

by ANGELAMARIECARACCI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Lexus of Henderson responded

It's our pleasure to assist you! Thank you for choosing Lexus of Henderson for your auto service needs. We wish you safe driving and hope to see you down the road.

April 13, 2021

Good service. They diagnosed the issue, and explained it to me well. Though I did not carry out the repair due to price of the part, they reassembled my dash /interior very cleanly. More

by cory.s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2021 -

Lexus of Henderson responded

Thank you for this feedback, Cory. We are happy to hear that you received informative service from our team. Enjoy your day! - Lexus of Henderson team

April 13, 2021

I don’t like to write the comment so if it don’t excepted next time I don’t even send the survey , goodby. Next time I won’t do so. More

by Nitlemley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us five stars! We are grateful to have you as a customer at Lexus of Henderson, and we look forward to your next visit!

April 13, 2021

The service writer knew what the problem was before they even looked at the car. Further they didn't laugh at me when I was certain it was more serious. Then the service manager road with my husband and we More

by Belinda M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2021 -

Lexus of Henderson responded

Belinda, it is gratifying to hear that our team took such great care of you and your husband! Thank you for putting your trust in us here at Lexus of Henderson. We hope to welcome you back for your future service needs!

April 12, 2021

Service was very systematic. It didn’t make me wait too long. Suggesting for charging area to be activated cause if the waiting takes a while then customer gets bored and impatient. More

by GLENOLGA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Lexus of Henderson responded

We are always looking for ways to improve the guest experience and we appreciate your feedback. If there is anything that you'd like to share in the meantime, please don't hesitate to call. Thanks, Craig Kelly - Service Director - 702-228-7736

April 12, 2021

Excellent customer servce. Quick, trustworthy, professional, knowledgable, and courteous. Always a pleasure to work with Stephen and everody else in the service department. Thank you! More

by Gosiapost2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen
Apr 12, 2021 -

Lexus of Henderson responded

There are so many compliments in your review which we love! Thank you so much for trusting Lexus of Henderson with all of your auto service needs. We look forward to our continued relationship.

April 12, 2021

Always friendly.I know it is expensive to take my car to Always friendly. I know it is expensive to take my car to the dealer for service but I can rely on their service. I wish the car wash service would c More

by MIKI W.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Lexus of Henderson responded

Thank you for reaching out. We are so glad that you can depend on our Lexus of Henderson team to keep you driving smoothly and safely. We appreciate your feedback and look forward to your next visit!

April 11, 2021

When getting into a loaner, I specifically asked if the car had been sanitized and was told that it had been. I was also told the vehicle would be full. I got in, and there were crumbs all over the middle More

by ballers4lyfe23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Heisman
May 13, 2021 -

Lexus of Henderson responded

I sincerely apologize for your frustrations and I understand your concern. Customer safety and satisfaction are top priorities here and I will be sure to discuss your experience with my team so we can work towards improving. If you'd like to speak further, please don't hesitate to give me a call. Thanks, Craig Kelly - Service Director - 702-228-7736

April 11, 2021

I was very happy with the service performed on my vehicle. The staff was very professional and courteous. It was a good experience and I would definitely recommend Lexus of Henderson for any vehicle More

by MDKISSELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2021 -

Lexus of Henderson responded

Happy customers make us happy! Thank you so much for recommending Lexus of Henderson and sharing this positive feedback about our team. We look forward to your next visit with us!

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