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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,038 Reviews

5,038 Reviews of Lexus of Henderson - Service Center

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March 25, 2021

Always great service and Great communication always, I wasn’t sure what I needed done or how much, I had to leave my car there. They called me before doing anything to it ... of course my warranty always More

by CHELSIPOOTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

Lexus of Henderson responded

Thank you for trusting our team with your business and your vehicle! We are thrilled that you are always so well taken care of and we look forward to welcoming you back to Lexus of Henderson next time. Drive safely!

March 25, 2021

Having a schedule appointment saves valuable time. Lexus team is well prepared to help out and navigate you through any problems. Thanks Lexus Team.! Satisfied customer More

by Mack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce
Mar 25, 2021 -

Lexus of Henderson responded

Mack, we appreciate your confidence in our team! Thank you for giving Lexus of Henderson your business, it means a lot to hear that you are a happy customer. Drive safely!

March 25, 2021

Had a Lexus which I sold. I decided to visit the Lexus dealer in Henderson . The salesman personable , greeted us with a smile. I bought my 2014 lexus in Year 2020 . My am very happy I went to Henderson t More

by indraudit1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2021 -

Lexus of Henderson responded

Thank you for trusting Lexus of Henderson with your business. We're excited to hear about the purchase of your 2020 Lexus and we wish you safe travels!

March 24, 2021

My service advisor Tyler is always helpful & friendly. He kept me very informed on what the necessary service was & progress of my car while there. More

by Stacey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
Mar 25, 2021 -

Lexus of Henderson responded

Stacey - Thank you so much for taking the time to commend Tyler. We are thrilled to hear that he made your recent visit with us such a success! Hope to see you next time at Lexus of Henderson.

March 24, 2021

Salesman was informative and no pressure. He answered all of my questions. And the purchase process was fairly quick. I would definitely shop there again. More

by karenese
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tito
Mar 25, 2021 -

Lexus of Henderson responded

Thank you so much for trusting this purchase with Lexus of Henderson! We are delighted to hear that you were able to get into your new vehicle in a timely manner. Safe driving and we hope to see you down the road!

March 24, 2021

All the work I requested was done and additionally they filled my tank with gas which was unexpected. Car was ready when promised. Paperwork documented all work completed. More

by KENMAGNERA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David in Service
Mar 25, 2021 -

Lexus of Henderson responded

Hi Ken - Thank you so much for reviewing Lexus of Henderson! We are overjoyed to hear that your repairs were completed and that you drove home with a full tank. Hope to see you next time!

March 24, 2021

Fuel pump recall service was very poorly done when technician spilled fuel in the back seat and fail to completely clean. My car smells fuel fumes More

by JOS.ABUEG
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Lexus of Henderson responded

I am sorry to hear that you are not more satisfied with your experience. It is our goal to deliver seamless and efficient service, and it is never our intention to inconvenience our guests. I assure you that I will share this feedback with my team, so we can work towards improving our practices. I understand that we have let you down, and I would appreciate the chance to speak with you to see if there is anything I can do to make things right. If you are willing to have that conversation, please do not hesitate to give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

March 24, 2021

If you own a nice automobile like a Lexus, and it requires maintenance or repair you want it done right. At Lexus of Henderson they take pride in their service and especially customer service. On the More

by JSTEWARTLLC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
Mar 25, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We couldn't be more proud that we earned your trust and business here at Lexus of Henderson, and we will certainly let Tyler know that you appreciate his help. We look forward to your next visit!

March 24, 2021

What a difference a few months makes. I was there in December and the visit wasn’t what I expected. Much better this time around. I tried to write off the last visit to COVID, but all in all it was no More

by Robert.A.Reynosa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2021 -

Lexus of Henderson responded

Robert - We really appreciate you allowing us another chance to assist you and are happy to hear that you are satisfied with our service. Thank you from everyone here at Lexus of Henderson! We look forward to your next visit with us.

March 23, 2021

Excellent work and staff very polite and knowledgeable as usual. Excellent work and staff very polite and knowledgeable as usual. Please submit this form now. More

by amsLV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Lexus of Henderson responded

Thank you for sharing such wonderful feedback! We are delighted to hear that you're satisfied with our service and we appreciate your trusting Lexus of Henderson with your vehicle.

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