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Lexus of Henderson - Service Center

Henderson , NV

4.7
4,986 Reviews

4,986 Reviews of Lexus of Henderson - Service Center

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March 05, 2021

Service was performed in less time than anticipated. Smooth service trip all the way around. Just a bummer no more pastries in the lounge area due to Covid. More

by RANDY_KATO
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2021 -

Lexus of Henderson responded

Randy - Thank you so much for visiting us at Lexus of Henderson! We appreciate this feedback and are glad to hear that you got back on the road in a timely manner. Hope to see you next time!

March 04, 2021

Tyler and Craig went above and beyond to make my experience memorable. I'm always pleased with the care the service team provides for my family. More

by Yes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Heishman
Mar 05, 2021 -

Lexus of Henderson responded

For you to say that Tyler and Craig went "above and beyond" to assist you makes our day. Thank you so much for being part of the Lexus of Henderson family! We are very grateful for your business.

March 04, 2021

The dealership is excellent, appointments are always on time and handled with speedy efficiency all team members are courteous and keep the customer well informed on the vehicle status. Upon completion of More

by CHAZMAZ777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr Diem
Mar 04, 2021 -

Lexus of Henderson responded

We are so grateful for your business and kind review! It is great to hear that our team always takes such stellar care of you and your vehicle. Thank you from all of us at Lexus of Henderson!

March 04, 2021

Very professionally run business. Loaner vehicle much appreciated. Service Manager David T. Kept me informed. Very professional, but still “down to earth.” Little pricey, but I feel it’s still good value More

by SSCHIEBEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David T.
Mar 04, 2021 -

Lexus of Henderson responded

Thank you for trusting our team with your business! We are grateful for your support and your mention of David's great work. Safe travels until we see you next!

March 04, 2021

Service was quick, waiting area was comfortable. Staff was friendly. We waited while service was completed, it was very quick. Had two key fob batteries changed and AC filter replaced. More

by Kathyr319
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Heishman - Service Writer
Mar 05, 2021 -

Lexus of Henderson responded

Kathy - Thank you for coming to Lexus of Henderson for your auto service needs! We are happy to see this feedback and glad to know that you're a satisfied customer. Hope to see you next time!

March 03, 2021

Always a great experience working with Stephen D. Ever since switching to Stephen from another manager ( I didn't care for the first manager) his customer service, professionalism, all around care, has More

by LIZVCONN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Mar 03, 2021 -

Lexus of Henderson responded

We are very happy to hear that Stephen provides the professional service we expect for our guests. Thank you for taking time to commend him! We are grateful to have you as a Lexus of Henderson customer.

March 03, 2021

Friendly and efficient service - they provided a Lyft to my work while service was being performed. I was very pleased with the service as always. More

by SHELLYLABAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Mar 04, 2021 -

Lexus of Henderson responded

It was our pleasure to make your service experience as easy and efficient as possible! Thank you for choosing Lexus of Henderson and taking the time to review us. Have a great day!

March 03, 2021

We stopped in without an appointment. They were very helpful and our problem was resolved. We were on our way after almost three hours. Very pleased! More

by dls
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Heishman
Mar 04, 2021 -

Lexus of Henderson responded

We are so happy we could help! Thank you for giving Lexus of Henderson your business and five-star feedback. Drive safely!

March 03, 2021

David Torrela is by far the best Service Manager that I've had in over 50 years of being a car owner. From the friendly courtesy with which he treats each of his customers, to the promptness and excelle More

by RAYMARVEGAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torrela, Service Manager
Mar 04, 2021 -

Lexus of Henderson responded

Thank you for the rave review of David! We are overjoyed that you can depend on him for excellent service, every visit. All of us at Lexus of Henderson appreciate you making the trip out to see us and are grateful for your continued support. Have a wonderful day!

March 03, 2021

Very Courteous, went the extra mile to take care of me even though it was a recall. Nicest dealership I have ever been to. Will go back. More

by NEILSN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2021 -

Lexus of Henderson responded

Thank you for taking the time to share! Hearing that the team went above and beyond to assist you made our day. Drive safely, and we are looking forward to seeing you again at Lexus of Henderson!

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