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Lexus of Henderson - Service Center

Henderson , NV

4.7
4,986 Reviews

4,986 Reviews of Lexus of Henderson - Service Center

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March 01, 2021

Always the best service! Clean and beautiful. From staff to managers will never buy a different car! This experience and every experience is absolutely a 5 star dealership! Thank you for the support excelle More

by SUSANSTOLTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2021 -

Lexus of Henderson responded

Susan - We can't thank you enough for this fantastic feedback! It's always a privilege working with you and we're proud to have earned your support. We'll be sure to share your kind words with the rest of the Lexus of Henderson team and we look forward to seeing you back here next time!

February 28, 2021

Friendly Service Staff. David Torella Service Writer and Craig Kelly solid Service Manager who makes things right and Tito makes the sales process easy to buy a Lexus. More

by EdKoKo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Kelly
Mar 01, 2021 -

Lexus of Henderson responded

Thank you for taking time to share such excellent feedback about our Lexus of Henderson team! We appreciate you mentioning David, Craig, and Tito. Hope to see you at your next visit!

February 28, 2021

All employees were very professional, friendly and eager to please. The estimated time for service was accurate with updates given freely. A good experience all around! More

by Snooks2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce Messer
Mar 01, 2021 -

Lexus of Henderson responded

Thank you for taking the time to review us! We appreciate your business and are happy to hear that the team delivered such an efficient service experience. Drive safely, and we hope to see you again at Lexus of Henderson!

February 28, 2021

For the first time, we went to the Henderson dealership for routine maintenance. Our customer service manager, Jayce Messer, was extremely helpful and kind enough to order a Lyft to take our family to grab More

by APRILAUGUSTINE702
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce Masser
Mar 02, 2021 -

Lexus of Henderson responded

April, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Henderson, and we will certainly let Jayce know that you appreciate her help. If you ever need anything else, don't hesitate to come back and see us again!

February 27, 2021

Amazing service at the service department! Especially Amazing service at the service department! Especially Stephen . He took care of our car and provided 5 star service at every step!He give us update More

by TEDPETB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Deim
Mar 01, 2021 -

Lexus of Henderson responded

It was so kind of you to share your feedback. Our team strives to deliver top-notch service and we are happy to hear that Stephen hit the mark. We look forward to your next visit to Lexus of Henderson!

February 26, 2021

Everything was great but I was expecting a light vacuum like Kia used to do after they serviced it. The communication is great there and I was very happy. More

by PENNYSPEREZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce
Mar 01, 2021 -

Lexus of Henderson responded

Hi Penny - Thank you for taking the time to share! We are proud to have earned your business and happy to hear that the team delivered such a successful service experience. We appreciate this feedback and will be sure to keep it in mind moving forward. If there is anything more we can do to assist you, please don't hesitate to reach out! - The Lexus of Henderson team

February 26, 2021

Phenomenal- thats what Jayces service is!Love Lexus and Phenomenal- thats what Jayces service is! Love Lexus and they provide a loaner so i can go do my errands. This is my fave service writer since AJ. .H More

by MNYCALEYS@hotmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce in service
Feb 26, 2021 -

Lexus of Henderson responded

Thank you so much for the rave review of Jayce! We are so happy to hear that his service stands out to you. Our team at Lexus of Henderson is grateful for your business and looks forward to working together again in the future!

February 26, 2021

Prompt service updates. Friendly communication and the entire service team helped when Tyler was not there to prepare the paperwork to release the vehicle to us. More

by JIAALEXZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler at the Service
Mar 01, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Henderson, and we will be sure to let our team know that you appreciate their help. We look forward to your next visit!

February 26, 2021

Service writer Stephen is excellent with customer relations. I appreciate his attention to my vehicle needs and explains thing’s throughly. I will continue to bring my vehicle here. More

by TOMKAZ2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Mar 01, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! Stephen is an excellent member of our team at Lexus of Henderson, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

February 26, 2021

Service Department makes you feel like a valued customer. They are professional, courteous, and gave very good explanation on diagnostics. Waiting room and amenities are first class. More

by Crlewis17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce and Michael
Mar 01, 2021 -

Lexus of Henderson responded

Thank you for sharing this wonderful feedback about our Service Department! We really appreciate your business and look forward to your next visit with us at Lexus of Henderson.

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