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Lexus of Henderson - Service Center

Henderson , NV

4.7
4,990 Reviews

4,990 Reviews of Lexus of Henderson - Service Center

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February 22, 2021

Always a awesome experience! I appreciate the team at the Lexus of Henderson store. They are always attentive and provide an exceptional experience! I would refer my family More

by Brian Maddox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Diem
Feb 22, 2021 -

Lexus of Henderson responded

Brian - We are honored to earn your recommendation. Thank you so much for trusting our Lexus of Henderson team with your vehicle! It means a lot to have your trust and we look forward to our continued relationship.

Jun 11, 2022 -

Brian Maddox responded

Thank you for the great service Craig and Stephen at Lexus of Henderson on Eastgate.

February 21, 2021

Great service with plenty of social distancing areas to sit in while waiting. Stephen looked up previous service history and had the pricing all figured out for what I needed. No problems at all! More

by Jordan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Feb 22, 2021 -

Lexus of Henderson responded

Jordan - thank you for trusting Lexus of Henderson with your vehicle. We are glad to hear that Stephan made the right impression during your last visit!

February 21, 2021

It was so easy to get the warranty work performed. They picked up my car, did the work and returned it shiny clean. Thanks much. More

by ERICHITT
Recommend Dealer
Yes
Employees Worked With
Did not meet anyone
Feb 22, 2021 -

Lexus of Henderson responded

Thank you, Eric, for trusting Lexus of Henderson with your vehicle. We're committed to delivering exceptional service and I am glad that came through to you!

February 21, 2021

Service was exceptional. Completed on time and well documented. Staff was courteous and friendly. Waiting area was comfortable and had drinks and coffee which was appreciated More

by Rhoades.lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Lexus of Henderson responded

Thank you for reviewing our Service Department! We appreciate this feedback about our team and facilities and are glad to know that you enjoyed your visit. Hope to see you next time at Lexus of Henderson!

February 21, 2021

Very good. Prompt. The people were very Professional, knowledgeable and helpful. Easy to come in and just get stuff done. Will definitely come back in the future. More

by Andrew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Lexus of Henderson responded

Andrew - Thank you for stopping by to post a positive review! We love to see this feedback and are grateful to have you as a Lexus of Henderson customer. Hope to see you next time!

February 21, 2021

Kept me informed about the recalls that had to be done and also the repairs to the car, they were tremendous more than the cars is worth. I have been doing some repairs here locally, it of course is cheap More

by LIDIAHOOGENDYK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Lexus of Henderson responded

Lidia - Thank you for sharing a review about your recent repair experience. We strive to deliver an excellent value to our customers so I appreciate this feedback. I'm glad to hear that you're satisfied with our service, and if there is anything that I can do to assist you, please give me a call. Craig Kelly - Service Director - 702-228-7736

February 21, 2021

Jay. Service dept. . Always on point . Second visit . Me and my wife was treated . With so much love. . Thanks jay and Fay. And the crew More

by Alberto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Lexus of Henderson responded

Thank you, Alberto, for leaving us a review. We're thrilled to hear that Jay was such a pleasure to work with during your visit to Lexus of Henderson!

February 21, 2021

Friendly staff and excellent communication throughout service period. Easy drop off and turnaround time to pick up. I can tall Craig and his team are customer focused and they do a great job! More

by KEVCALLAHAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Lexus of Henderson responded

We couldn't have asked for better feedback! It's wonderful to hear that Craig and the rest of our service team delivered such an attentive and seamless experience. Thank you for trusting Lexus of Henderson with your vehicle and your business!

February 20, 2021

Service team was great as was the service itself. Thank you for having the service performed quickly and for the wash. Thank you for taking such good care of my parents all these years as well More

by ALMADDOX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Lexus of Henderson responded

We couldn't be happier to hear that our team made you a happy customer! Thank you for your continued support of Lexus of Henderson, and for your kind review. Safe travels until we see you next!

February 20, 2021

Very polite helpful and professional. Wonderful that our car was cleaned. Wish their were sandwiches or snacks provided. Very nice that there were drinks made available More

by DeeCollins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service manager Jase
Feb 22, 2021 -

Lexus of Henderson responded

Thank you for your business and positive feedback! We hope to welcome you back to Lexus of Henderson for your future service needs.

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