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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,036 Reviews

5,036 Reviews of Lexus of Henderson - Service Center

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March 03, 2021

Friendly and efficient service - they provided a Lyft to my work while service was being performed. I was very pleased with the service as always. More

by SHELLYLABAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Mar 04, 2021 -

Lexus of Henderson responded

It was our pleasure to make your service experience as easy and efficient as possible! Thank you for choosing Lexus of Henderson and taking the time to review us. Have a great day!

March 03, 2021

We stopped in without an appointment. They were very helpful and our problem was resolved. We were on our way after almost three hours. Very pleased! More

by dls
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Heishman
Mar 04, 2021 -

Lexus of Henderson responded

We are so happy we could help! Thank you for giving Lexus of Henderson your business and five-star feedback. Drive safely!

March 03, 2021

David Torrela is by far the best Service Manager that I've had in over 50 years of being a car owner. From the friendly courtesy with which he treats each of his customers, to the promptness and excelle More

by RAYMARVEGAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torrela, Service Manager
Mar 04, 2021 -

Lexus of Henderson responded

Thank you for the rave review of David! We are overjoyed that you can depend on him for excellent service, every visit. All of us at Lexus of Henderson appreciate you making the trip out to see us and are grateful for your continued support. Have a wonderful day!

March 03, 2021

My first encounter with the associate was very professional. I appreciate the phone calls and email messages making me aware of the status of my vehicle and services required. More

by TONJAOCHONMA1913
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Twala Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Pascual
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2021 -

Lexus of Henderson responded

It is terrific to hear that our team gave you such communicative service! Thank you for working with us here at Lexus of Henderson, we are proud to have earned your business. We hope to welcome you back for your future service needs!

March 02, 2021

My Lexus and I arrived earlier than my appointment, the person on the island said no problem. Asked that I get comfortable in the lounge and he would come get me when the vehicle was ready. Shortly thereaf More

by SCOTTFULWIDER2020
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2021 -

Lexus of Henderson responded

We are thrilled that our team took such great care of you and your vehicle and got you back on the road in no time! Thank you for giving Lexus of Henderson your business and great review. See you next time!

March 02, 2021

Great customer service. LoH service staff got me in and out on the drop off and pickup quickly. They even did a great job on the post-service car wash and straightened a bent license plate for us. They a More

by NX300h
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2021 -

Lexus of Henderson responded

It was our pleasure to provide you with efficient, top-notch service! Thank you for giving Lexus of Henderson your business and stellar review. We hope to welcome you back for your future service needs!

March 02, 2021

I brought my RX in for its 30k service and was promptly greeted. The service was completed on time with no extra charges above the estimate. We always experience excellent service at this dealership and w More

by GPG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce
Mar 03, 2021 -

Lexus of Henderson responded

Thank you for your continued support of Lexus of Henderson! We appreciate you trusting our team with your business and your Lexus RX. Safe travels until we see you next!

March 02, 2021

Took our RX in for warranty service on the driver’s indoor handle. Received the car back with an improperly assembled door, gaskets hanging down and not in the proper place. Will have to take it back a More

by JLIN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Person who worked on vehicle unknown
Mar 31, 2021 -

Lexus of Henderson responded

This is a disappointing review to read. We do strive for top-quality service here, and I would certainly like to ensure we get this all sorted out for you. Please don't hesitate to give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

March 02, 2021

Stephen have always been very helpful, answers questions promptly and very knowledgeable. Overall service has always met satisfaction. Thanks for helping me with my car maintenance More

by Khay Cagabhion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen
Mar 03, 2021 -

Lexus of Henderson responded

Khay - Thank you so much for being part of the Lexus of Henderson family! We are overjoyed that you can trust Stephen to provide helpful service. Enjoy your day!

March 01, 2021

Jayce always makes my experience great. He greeted me immediately and kept me informed the entire time. The loaner I received was clean. Thank you! More

by RAYANAGI9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce
Mar 01, 2021 -

Lexus of Henderson responded

Thank you for taking the time to post a review! We are so glad that you can depend on Jayce for excellent service and we appreciate you taking time to commend him. Have a fantastic week! - Lexus of Henderson team

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