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Lexus of Henderson - Service Center

Henderson , NV

4.7
4,988 Reviews

4,988 Reviews of Lexus of Henderson - Service Center

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February 19, 2021

Always great service. Thanks to Steve Diem he’s exceptional. One small item on the loaner cars: really appreciate the loaners but please clean them inside and outside before you loan them out. O More

by ayanomich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Diem
Mar 10, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us this feedback. We do strive for exceptional service here, and I will be sure to share this with my team and work to improve our loaner process going forward. We will also be sure to let Steve know that you appreciate his help, and if there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

February 19, 2021

Have taken the car twice regarding the battery and still cannot tell me what is wrong with it, but would not replace it , even you stated that it could be one cell not working right More

by MARIOMOHARPONCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Dackow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Lexus of Henderson responded

It is never our intention to cause an inconvenience and I apologize if we left the wrong impression. This certainly sounds frustrating and I think it might be best if we spoke directly. Please consider giving me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

February 19, 2021

Professional and courteous as always and they were able to fix my tire quickly. I also appreciated them offering a loaner so I wouldn't be without a car. More

by DADAM89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce Messer
Feb 22, 2021 -

Lexus of Henderson responded

It was our pleasure to provide you with a loaner vehicle and top-notch service! Thank you for coming to Lexus of Henderson and leaving a stellar review. We hope to welcome you back for your future service needs!

February 19, 2021

The customer service is an excellent. I’m appreciated all the good quality of work. Jace Messer is very helpful and friendly. I’m very confident and trust to put my car to Lexus of Henderson to take care of. More

by NUUTATS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jace Meeser
Feb 22, 2021 -

Lexus of Henderson responded

We appreciate you trusting Jace and the team with your business and your vehicle. It is gratifying to hear that you were so well taken care of during your recent visit. Thank you from all of us at Lexus of Henderson!

February 19, 2021

Mostly good but very disappointed that they didn't provide a sticker for when the next oil change is due. All people were pleasant, I didn't see any coffee. More

by kathy.okeeffe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Lexus of Henderson responded

Kathy - Thank you for this feedback. I apologize for the oversight regarding your sticker and would like to make this right. Please give me a call so we can discuss this further. Craig Kelly - Service Director - 702-228-7736

February 19, 2021

Best dealership to go where u can feel safe n secure. While waiting for ir car to be serviced. Covid 19 protocol was being followed to the T. David Torella is my consultant n is so professional n very e More

by FELIX.FRANCES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Lexus of Henderson responded

Felix, thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Henderson, and we will certainly let David know that you appreciate his help. We are glad that we were able to make your experience safe and comfortable during this difficult time, and if you ever need anything else, don't hesitate to come back and see us again!

February 19, 2021

Always a great experience at Lexus of Henderson. From date of purchase in 2018 to every follow up for scheduled routine maintenance, Lexus of Henderson has consistently provided professional, courteous s More

by ZAKCIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce Messer
Feb 19, 2021 -

Lexus of Henderson responded

We truly appreciate you trusting us with your business over the past few years and are thrilled that you can depend on our team for professional service, every visit. Thank you so much! All of us at Lexus of Henderson wish you safe driving this weekend and beyond.

February 19, 2021

Had 2 problems: chronic low tire pressure in one tire and I had to jump start car to get to service dept. Rec overnight loaner and issues resolved at no cost. More

by WRANDOLPH3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Diem
Feb 19, 2021 -

Lexus of Henderson responded

It was our pleasure to assist you! Thank you for much for trusting the service team here at Lexus of Henderson with your vehicle and your business!

February 18, 2021

Fabian was exceptional. His customer service is top notch. Everyone at the dealership was always friendly to me. Service will be rated next when that time arrives! More

by SL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2021 -

Lexus of Henderson responded

Your confidence in Fabian and the rest of the team means the world to us! Thank you for trusting Lexus of Henderson with your business, and see you next time!

February 18, 2021

Always excellent service thank you very much. The waiting area is great clean bathrooms and everybody treats you very nicely. The service is finished sooner than expected maybe it wasn’t busy that day. More

by EFILUOD_23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
Feb 18, 2021 -

Lexus of Henderson responded

We're so glad to have you as a loyal customer! It was our pleasure to make your latest service visit friendly and efficient. Thank you for trusting Lexus of Henderson with all your repair and maintenance needs!

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