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Lexus of Henderson - Service Center

Henderson , NV

4.7
4,987 Reviews

4,987 Reviews of Lexus of Henderson - Service Center

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February 18, 2021

I drive from St.George Utah for them to maintain my car. I appreciate the service department being conscious of my time. Thank you for keeping me safe on the roads. More

by LOVELEENELSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen-Service Advisor
Feb 18, 2021 -

Lexus of Henderson responded

We really appreciate you making the trip to work with our team! Thank you for trusting us with your time and your business. We look forward to welcoming you back to Lexus of Henderson next time!

February 18, 2021

Excellent service and excellent people. Continue doing a great job.Appreciate Kim Tran for her great work helpful and very nice.Keep up the good work. More

by CARMELITAFERRER5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Tran
Feb 18, 2021 -

Lexus of Henderson responded

Thank you for supporting Lexus of Henderson! We are proud to have earned your business and positive review. See you next time!

February 18, 2021

They did a good job on my car. This is where I go for my car service. They are excellent and gives top customer service! More

by Jason
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2021 -

Lexus of Henderson responded

We are so grateful for your continued support, Jason. Thank you from all of us at Lexus of Henderson!

February 17, 2021

Regarding service, they are second to none. I do however have a problem with making contact with the "service advisor you are supposedly assigned to. On several occasions have tried to readh out to my "se More

by APENSA67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eldred Obodai
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Lexus of Henderson responded

I'm sorry to hear that you've had trouble connecting with someone who can assist you. I understand why this would be so frustrating, so I would like to step in to assist with any questions or concerns you might have. I won't be able to find your contact information from this review, so please call me when you have a free moment. Thank you, Craig Kelly - Service Director - 702-228-7736

February 17, 2021

Brought my car in due to a possible battery issue and Lexus if Henderson took care of me quickly and professionally. They finished my car in a timely manner and ensured I was taken care of. More

by BMURAOKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2021 -

Lexus of Henderson responded

Thanks for trusting us to get the job done. We're grateful to have you as a Lexus of Henderson customer!

February 17, 2021

The staff is always so nice and helpful! They even remember me even though they see so many people! Stephen is the person that is assigned to me and I am never disappointed by his service! More

by Bee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen D.
Feb 18, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We are grateful for your returning business here at Lexus of Henderson, and we will certainly let Stephen know that you appreciate his help. We look forward to your next visit!

February 17, 2021

The extensive service required was done with the usual quality that I have received over the past 6 years for all of my Lexus vehicles. It was completed well within the time estimate given. I highly re More

by r1509
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torella
Feb 17, 2021 -

Lexus of Henderson responded

Thank you for your continued support and your confidence in our team. We are always happy to help you here at Lexus of Henderson and we look forward to welcoming you back for a long time to come. Drive safely!

February 17, 2021

Jayce Messer is very knowledgeable in his field of work. He is very friendly and very nice person, he even offered me a bottle of water before I go.. He shows professionalism towards his customers. More

by REYQHERN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jayce Messer
Feb 17, 2021 -

Lexus of Henderson responded

Your confidence in Jayce absolutely makes our day! We'll be sure to pass along your kind words to him. Thank you for trusting Lexus of Henderson with your business!

February 17, 2021

Steven was friendly and efficient ! i recommend lexus of henderson. Their staff are knowledgeable and polite. the waiting area was spacious and allowed for social distancing. More

by minguva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Thiem
Feb 17, 2021 -

Lexus of Henderson responded

We really appreciate the positive feedback! It's wonderful to hear that Steven and the rest of the team here at Lexus of Henderson made your service experience safe and friendly. Thank you for trusting us with your vehicle and your business!

February 17, 2021

Henderson Lexus will always be my first choice for any service. My service Manager Jayce demonstrates pride and thoughtfulness. Customer service is worth the drive. Wait times were accurate. More

by CENTAUR152007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce Messer.
Feb 18, 2021 -

Lexus of Henderson responded

Your confidence in Jayce and the team makes our day! Thank you for continuing to choose Lexus of Henderson for your service needs. Safe travels until we see you next!

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