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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,981 Reviews

4,981 Reviews of Lexus of Henderson - Service Center

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February 12, 2021

The service department personnel were very nice and professional. They did their best to help me with my vehicle issue a s were very respectful. More

by JD
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2021 -

Lexus of Henderson responded

Thanks for taking the time to review Lexus of Henderson! We're committed to providing top-notch service and I'm glad to hear that came through to you!

February 11, 2021

No bathrooms or vending machines. And it took over 4 hours to replace an airbag, being diabetic that could have been a real issue. I was not kept informed of status. More

by NORCO101
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Craig Kelly
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Lexus of Henderson responded

I sincerely apologize if your visit took longer than expected. It is never our intention to cause an inconvenience and I will discuss this feedback with my team so we can work towards improving the customer experience. Thank you, Craig Kelly - Service Director - 702-228-7736

February 11, 2021

Very pleasant to deal with, did more than I thought on the car. Great experience!!!! Went above and beyond what I asked, I look forward to dealing with them in the future. More

by DJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem. Ernesto Martinez
Feb 12, 2021 -

Lexus of Henderson responded

Thank you for the review! It was our pleasure to assist you with your vehicle here at Lexus of Henderson, and we look forward to your next visit!

February 11, 2021

Went in for a scheduled service on my 2019 RX450h. Service and attention to detail exceeded my expectations. Highly recommended and will definitelyuse again. Thanks Tyler. More

by UNDER1630
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
Feb 12, 2021 -

Lexus of Henderson responded

We're so proud to have gained you as a loyal customer! It's great to hear that Tyler took such good care of you and your 2019 Lexus RX 450h. Thank you for trusting Lexus of Henderson with your service needs - we look forward to seeing you down the road!

February 10, 2021

This was one of my two worst experiences with this dealership. Fort time shame on me second time shame on you. I will never use this dealership again. Not for service or to buy a new car More

by Jimwatt702
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Lexus of Henderson responded

This is a concerning review to read. We strive for accommodating service here, and I would certainly like to speak with you directly about what happened during your visit. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? Thank you, Craig Kelly - Service Director - 702-228-7736

February 10, 2021

Jayce was awesome. Updates on service was done @ a Jayce was awesome. Updates on service was done @ a timely manner. Friendly & pleasant as well. Very pleased & satisfied customer here. Great ser More

by Evelyn Cruz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce Messer
Feb 11, 2021 -

Lexus of Henderson responded

Evelyn, there is nothing better than hearing from a happy customer! We are thrilled that Jayce and the team made your service visit so friendly and efficient. Thank you from all of us at Lexus of Henderson!

February 10, 2021

Great service, very professional and polite, observe covid19 protection protocol. Nice clean waiting area. Work done to my satisfaction. David torella was super nice and accommodating, thank you. More

by ragabnh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torella
Feb 11, 2021 -

Lexus of Henderson responded

Thank you for sharing this wonderful feedback! We are happy to hear that your recent service visit to Lexus of Henderson went smoothly and that David could assist you. Have a great day!

February 10, 2021

Always made to feel special and cared for. They know what they are doing and they do it well. It’s a comforting feeling to know I am in the great hands of Lexus. More

by TimM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce
Feb 10, 2021 -

Lexus of Henderson responded

Tim, your confidence in our team makes our day! Thank you for your continued support of Lexus of Henderson. We look forward to welcoming you back next time!

February 10, 2021

Exceptional work as usual. This dealership never disappoints. You are always notified of the progress of the repair and the work is done perfectly the first time. More

by SAMDARK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Torella
Feb 10, 2021 -

Lexus of Henderson responded

It means a lot that you receive consistently excellent service from our Lexus of Henderson team. Thank you for trusting us with all of your auto needs! We look forward to our continued relationship.

February 08, 2021

The staff is always friendly and polite and they remember who you are from previous visits. They are always ready to help when needed. Jayce is very knowledgeable. More

by Santinal1982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce
Feb 08, 2021 -

Lexus of Henderson responded

Thank you so much for being part of the Lexus of Henderson family! We are delighted that you can depend on Jayce and our team for excellent service, every visit. We look forward to seeing you next time.

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