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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,981 Reviews

4,981 Reviews of Lexus of Henderson - Service Center

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February 05, 2021

The service staff is fantastic and the communication with Tyler makes the experience very convenient. I was in and out of the dealership within 15 minutes dropping off And picking up. More

by CARGILL06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Heishman
Feb 05, 2021 -

Lexus of Henderson responded

Thank you for taking the time to review us! We appreciate your business and are happy to hear that Tyler went above and beyond to assist you. Drive safely, and we hope to see you back at Lexus of Henderson next time!

February 05, 2021

Great service as always met with a familiar face, Alex, who has great memory from 5 years ago, really impressed. Spoke with Lexus who set up the appointment great personality More

by MLKBRISCOE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2021 -

Lexus of Henderson responded

Thank you so much for visiting us at Lexus of Henderson! We are thrilled to hear that Alex and our team impressed you with their service. We hope that you enjoy your weekend!

February 04, 2021

Excellent Service and our service manager communicated all necessary repairs needed and performed all services needed timely. The car runs and looks very nice and will continue to service at the dealersh More

by BIRCHLERB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2021 -

Lexus of Henderson responded

Your feedback means so much to us! Here at Lexus of Henderson, we're committed to providing excellent service and it is fantastic to hear that came through to you. We look forward to taking care of you next time!

February 04, 2021

It is always a pleasure whenever I come in to have my car serviced . I truly appreciate how clean it is whenever I have to stop in . Thank you for always giving great service ! More

by LEEFLOYD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2021 -

Lexus of Henderson responded

It makes our day to hear that you enjoy your visits with us at Lexus of Henderson. Thank you so much for trusting us with all of your auto service needs! We look forward to our continued relationship.

February 04, 2021

This dealership is great. David & his team are also great BUT 1 thing. When my car was washed I had a very important magnet on it regarding Domestic Violence & Safe House a women’s shelter 5 minutes from you More

by lormi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Tortilla
Feb 05, 2021 -

Lexus of Henderson responded

Thank you very much for your business as well as your feedback about our team. I sincerely apologize that your magnet was lost. It is never our intention to inconvenience our guests and I will speak with my team to find out more about this situation. I've listed my number here, so please don't hesitate to give me a call. Craig Kelly - Service Director - 702-228-7736

February 04, 2021

Service team took great care of me as I arrived. Jayce and his team were excellent. Lol forward to my next service. Great customer service! More

by RHFACTOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce, Demetrius
Feb 04, 2021 -

Lexus of Henderson responded

Thank you for taking the time to share! We appreciate your business and are thrilled to hear that you are so confident in Jayce and the Lexus of Henderson team. Drive safely, and we hope to see you again down the road!

February 04, 2021

Lexus of Henderson service department is excellent! David is the best, he always treats me with the utmost respect and takes his time to answer my questions. He has a vast knowledge of Lexus products More

by Simon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torrella
Feb 05, 2021 -

Lexus of Henderson responded

Simon, this glowing feedback about David is gratifying to read! Thank you for choosing Lexus of Henderson and sharing your kind review. We look forward to working with you in the future!

February 04, 2021

Problem was resolved professionally and in a timely Problem was resolved professionally and in a timely manner while providing a loaner car. When my car was finished it was delivered to me two hours More

by BARRY33
Customer Service
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Feb 05, 2021 -

Lexus of Henderson responded

Barry, thank you so much for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Henderson, and we will be sure to let Stephen know that you appreciate his help. We look forward to your next visit!

February 04, 2021

David is always a pleasure to deal with they were efficient courteous this is my third Lexus and I keep Because of the reliability of the car and the service department. My son has Alexis also and he More

by DEBBIEP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
Feb 05, 2021 -

Lexus of Henderson responded

Sir, are is that a typo for "a Lexus" or are you oversharing about a messy family love triangle?

February 03, 2021

I’m happy with the serviced on my car.I like the henderson dealer because are always clean and the workers are friendly and helpful. More

by YASMA_DIA_BE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2021 -

Lexus of Henderson responded

Thank you for trusting our team with your business and your vehicle! We are proud to have you as a Lexus of Henderson customer and we hope you will continue to choose our team for your service needs. Drive safely and have a great day!

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