Lexus of Henderson - Service Center

Excellent experience. Tyler was prompt, courteous and attentive. The only issue was with the technology specialist who did not apply the available software updates. I completed the updates. attentive. The only issue was with the technology specialist who did not apply the available software updates. I completed the updates. More

Excellent Customer Service,Big thanks to JayceMesser for Excellent Customer Service,Big thanks to Jayce Messer for giving me good advice regarding the problem of my car,Marife Monje for taking care of me. Excellent Customer Service,Big thanks to Jayce Messer for giving me good advice regarding the problem of my car,Marife Monje for taking care of me. More

OooThe service department is very well run. Communication between myself and the service writer, David Torrella is excellent. He always keeps me informed on progress and completion time. Bes Communication between myself and the service writer, David Torrella is excellent. He always keeps me informed on progress and completion time. Best service in the valley!! More

After an unexpected blowout, Jayce and the service team were quick to get me back on the road. The lounge was quiet and clean, all service members are polite and accommodating. were quick to get me back on the road. The lounge was quiet and clean, all service members are polite and accommodating. More

Service was great, prompt, timely and speedy . The service was appreciated. Twenty five word minimum is not really a necessary requirement to complete the survey. service was appreciated. Twenty five word minimum is not really a necessary requirement to complete the survey. More

Great people great service . Had everything explained to me what was being performed in the service. Was told how long it was going to take me what was being performed in the service. Was told how long it was going to take More

Brought my vehicle in for service and they forgot to reset my maintenance notification. This should be the last thing they do before returning your vehicle. Doesn’t service use checklists anymore? reset my maintenance notification. This should be the last thing they do before returning your vehicle. Doesn’t service use checklists anymore? More

Quality work and professional. I will be doing a major service next and trust Lexus of Henderson to take care of my ISF. Thank you. service next and trust Lexus of Henderson to take care of my ISF. Thank you. More

Steven Be, the service consultant, was the worst: Steven Be, the service consultant, was the worst: arrogant, demanding, outrageously aggressive salesman. By far, the most horrible experience I have Steven Be, the service consultant, was the worst: arrogant, demanding, outrageously aggressive salesman. By far, the most horrible experience I have had at Lexus. My LS 430 was worse than when I brought it in. I refused to leave my car until next week sometime when parts could be ordered in. No loaner. Was offered to be driven to Enterprise where I could rent a car. When leaving, I noticed my driver's side mirror mechanism was broken. This was just malicious, petty and vindictive, in my opinion. This service consultant is not a Lexus quality employee. On the other hand, the parts person, Jake, is five stars: competent, professional, and went the extra steps to ensure that I ordered a correct part. My usual service consultant, David Torello, is 5 stars. More

They were courteous and explained issues. Everyone was willing to help me. Jayce went above and beyond by even sending me a picture of my dash. Great service 👏🏻 willing to help me. Jayce went above and beyond by even sending me a picture of my dash. Great service 👏🏻 More