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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,038 Reviews

5,038 Reviews of Lexus of Henderson - Service Center

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February 03, 2021

I’m happy with the serviced on my car.I like the henderson dealer because are always clean and the workers are friendly and helpful. More

by YASMA_DIA_BE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2021 -

Lexus of Henderson responded

Thank you for trusting our team with your business and your vehicle! We are proud to have you as a Lexus of Henderson customer and we hope you will continue to choose our team for your service needs. Drive safely and have a great day!

February 02, 2021

Best customer service hands down Jayce Messer Service Mgr was very professional in handling my situation and reassured me about the status of my car More

by write2eddie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2021 -

Lexus of Henderson responded

Thank you for saying Jayce and our Lexus of Henderson team deliver the best customer service! We are so happy to hear that we could assist with your recent auto needs. If any future issues arise, we will be here to help.

February 02, 2021

This is our fourth Lexus. Purchased Certified Pre-owned with extended warranty. The car has given us excellent service and maintenance has been trouble-free. Tyler in Service always accommodates us. Quit More

by CVFELGAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Heishman
Feb 02, 2021 -

Lexus of Henderson responded

Thank you for the great review! We are proud to have earned your repeat business and happy to hear that Tyler went above and beyond to assist you. Drive safely, and we are looking forward to seeing you again at Lexus of Henderson!

February 02, 2021

Went in for service for the first time and my vehicle was ready when they said they would. Very courteous staff including my service advisor. More

by SANGKOOKNAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2021 -

Lexus of Henderson responded

Thank you for taking the time to share! We strive to deliver an efficient service experience, and it is great to hear that this was reflected in your time working with us. Drive safely, and we hope to see you again at Lexus of Henderson!

February 01, 2021

Great fast service the really handle the social distancing well Jace went above and beyond to make me happy and fixed all my wheels and serviced my car More

by TRACYHUNT62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jace
Feb 01, 2021 -

Lexus of Henderson responded

Tracy - We are very glad to hear that you are satisfied with our service and felt comfortable during your time at our dealership. Thank you so much for reviewing Lexus of Henderson!

February 01, 2021

I done 60000 miles maintenance service. I am very satisfied with the detailed description of the service items and prices. The service department are friendly. More

by MCFSUNG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Lexus of Henderson responded

Thank you for the great review! We are proud to have earned your business and happy to hear that you are so confident in the Lexus of Henderson team. Drive safely, and we hope to earn your business again down the road!

February 01, 2021

Made an appt at 9:20 am and had to wait 2.5 hrs for an oil change.. People who came in after me were leaving before me. It should not take 2.5 hrs for a scheduled oil change that was for a maintenance of More

by sms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2021 -

Lexus of Henderson responded

I am very sorry to hear that your visit took longer than we had anticipated. We strive to deliver a seamless service experience, and it is concerning that this was not better reflected in your visit. I assure you that I will share this feedback with my team, so we can work towards improving our efficiency. If there is anything more I can do to assist you, please do not hesitate to reach out to me directly. Thank you, Craig Kelly - Service Director - 702-228-7736

February 01, 2021

Always treated so good It’s like you are the most Always treated so good It’s like you are the most important Never had any issues Will alway recommend to anyone Just a great staff all around More

by KEVINJOHNGUNTHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eldred Obodai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Lexus of Henderson responded

It makes our day to know that our team provides you with such attentive service and care! Thank you from all of us at Lexus of Henderson.

January 31, 2021

Service was performed in a timely manner. I was also sent a message to remind me of my service appointment. The car was washed after the service. Well done More

by CCAINDEC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen diem
Feb 01, 2021 -

Lexus of Henderson responded

Thank you for trusting Lexus of Henderson to get the job done! We look forward to working with you the next time you bring your vehicle in for service!

January 31, 2021

David is always professional and very nice to work with. He always keeps you apprised of the work that’s being done on your vehicle. More

by TF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torrella
Feb 01, 2021 -

Lexus of Henderson responded

It was so kind of you to share your feedback! We're happy to hear that David is always such a pleasure to work with during your visits to Lexus of Henderson!

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