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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,047 Reviews

5,047 Reviews of Lexus of Henderson - Service Center

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December 07, 2020

Highly recommended! Great service! Satisfied customer here! Reliable employees! Able to get a loaner car in time of service. Punctual and attentive to customer’s needs. More

by JJtt
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jay D.
Dec 07, 2020 -

Lexus of Henderson responded

Thank you for trusting Lexus of Henderson with your business. We're thrilled to hear that our team continues to impress you and we look forward to your next visit!

December 07, 2020

Excellent communication and service. I appreciated the sales service person keeping me up to date every step of the way. Received a clean car and repairs done correctly More

by Sheryl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2020 -

Lexus of Henderson responded

Sheryl - Thank you so much for sharing this feedback about your recent service visit to Lexus of Henderson! We love to hear that your vehicle is running smoothly. Enjoy your week!

December 07, 2020

I have always had excellent care when I go to the dealership for service on my Lexus. The people go out of their way to make sure I’m comfortable and I’m offered a loaner car if I need one. More

by BRONDIE55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Pascual
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2020 -

Lexus of Henderson responded

It means a lot to hear that you receive consistently excellent service from our Lexus of Henderson team. Thank you so much for trusting us with your vehicle time and time again!

December 07, 2020

Just had my car in for oil change and now my car is telling me I need service soon so whoever did the work did not reset it More

by XMOONDOG23
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Craig Kelly
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

Lexus of Henderson responded

I apologize for any confusion with your service indicator light, as we strive to deliver a seamless experience. I assure you that it is never our intention to inconvenience our guests, and I would appreciate the chance to speak with you so we can make things right. I will not be able to gather your contact information from this review, but please feel free to give me a call at your earliest convenience. Thank you, Craig Kelly - Service Director - 702-228-7736

December 07, 2020

I thought my service was good when I driving Cadillacs yet it does not compare to customer service at Lexus of Henderson. You have convinced me, I’m only driving Lexus from now on. More

by Rana0527
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2020 -

Lexus of Henderson responded

Thank you so much for being a loyal Lexus customer! We are delighted to hear that our service stood out to you. See you next time at Lexus of Henderson!

December 06, 2020

They are awesome!!! Always so good to take care of me! They are so accommodating and easy to work with!! I really appreciate the special treatment More

by Jenzywacct
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2020 -

Lexus of Henderson responded

Thank you for trusting Lexus of Henderson with your business. We look forward to taking care of you during your next visit!

December 06, 2020

Salesperson / agent was nice and polite. I was the surprised and disappointed that a headlight change increased so much in less than a year. Surprising. More

by MOREAUJEFF
Recommend Dealer
Yes
Employees Worked With
Can t recall name but professional
Dec 07, 2020 -

Lexus of Henderson responded

Thank you for the review. We strive to deliver efficient service at a great value, and we appreciate you taking the time to share this constructive feedback. If there is anything more we can do to assist you moving forward, please feel free to reach out. - Charlie Gumina - General Sales Manager - 702-942-6686

December 06, 2020

Professional treatment from check in until we left with a full tank of gas! Who does that? Thank you Team Lexus! We'll be back! More

by nbrummett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2020 -

Lexus of Henderson responded

Thank you for posting about your 5-star experience with our Lexus of Henderson team! We look forward to taking care of you next time!

December 06, 2020

Absolutely the poorest service experience. 2.5 hours for a scheduled oil change on a 10,000 mile car. Not one time did anybody care or give an update. Not only will I not use Lexus of Henderson, I will neve More

by ANDREESE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

Lexus of Henderson responded

I am very sorry to hear that your service experience took longer than we had anticipated. We strive to make the process seamless and efficient, and it is disappointing that this was not better reflected in your time working with us. I assure you that I will pass on this feedback to my team so we can work towards improving our practices. I understand that we have lost your business, but if there is anything I can do to assist you, please do not hesitate to reach out to me. Thank you, Charlie Gumina - General Sales Manager - 702-942-6686

December 06, 2020

Awesome dealership. Jay Dalit and the crew was so Awesome dealership. Jay Dalit and the crew was so helpful and making my visit so easy. I always look forward to bringing my car in because I trust More

by Becky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Dalit
Dec 07, 2020 -

Lexus of Henderson responded

Thank you, Becky, for trusting Lexus of Henderson with your vehicle. It is great to see that Jay and the rest of our team provided you with 5-star service!

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