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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,054 Reviews
Call Service Center (702) 228-7736

5,054 Reviews of Lexus of Henderson - Service Center

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November 06, 2020

Tito and Kat were extremely helpful with our purchase of the NX300. They both are truly assets to your company and deserve any employee incentives you might have for their professionalism. 5 stars. More

by harleygirldr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : kat Mason
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Nov 06, 2020 -

Lexus of Henderson responded

Thank you for shopping with Tito and Kat at Lexus of Henderson! We're thrilled to hear that they walked you through the purchase of your Lexus NX 300. Congrats and safe travels!

November 06, 2020

Was never notified my car was ready, plus Lexus of Henderson wants to charge me for brakes on a car with less than 15k mikes on it! More

by catrina.evans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 23, 2020 -

Lexus of Henderson responded

Catrina - We strive to deliver high-quality service at a fair value, and I apologize if this was not better reflected in your time working with us. I am also sorry for any lack of communication on our end. Our customers are our top priority, and we would never do anything to intentionally inconvenience them. I understand that you're frustrated, but if there is anything we can do to assist you, please feel free to reach out to me directly. Thank you, Craig Kelly - Service Director - 702-228-7736

November 05, 2020

The service was excellent. I would highly recommend to all my friends and family. It was easy to schedule and the outcome was better than expected. More

by linayoo915
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Heishman
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Nov 06, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave Lexus of Henderson a review! We are proud to have earned your business and we look forward to taking care of you next time!

November 05, 2020

Everything and everyone was great. Service was done quick and done right. The whole staff was friendly and kept me informed about my vehicle. Thank you so much. More

by MWOOTENMBS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2020 -

Lexus of Henderson responded

Thank you for your confidence in the Lexus of Henderson team! We are proud to have earned your business and happy to hear that you had such a successful service experience. Safe travels, and we hope to work with you again down the road!

November 05, 2020

I love this dealership! They always take of my Lexus. I have never had a problem at Henderson Lexus. Everything is always fixed in a timely manner. More

by 44AIRGREEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen
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Nov 06, 2020 -

Lexus of Henderson responded

Your feedback means so much to us! It's fantastic to hear that our Lexus of Henderson team continues to impress you by providing great service. We look forward to taking care of you next time!

November 05, 2020

Lexus of Henderson is the best dealership in the valley. They are professional, accommodating and kind. My service advisor, Tyler, is always extra thoughtful & helpful! More

by Sksalway
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler, service advisor
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Nov 05, 2020 -

Lexus of Henderson responded

Thank you for your continued support of Lexus of Henderson. We're thrilled to hear that Tyler always impresses you by providing great service and we look forward to working with you during your next visit!

November 05, 2020

Knowledgeable and pleasant staff has never failed to deliver the quality of workmanship that Lexus IS known for. Which is one of the benefits of owning a Lexus More

by gmoney_222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2020 -

Lexus of Henderson responded

We couldn't ask for better feedback and we appreciate you taking the time to share. At Lexus of Henderson, it's our goal to provide top-notch service for guests and I am glad to hear that came through to you. Hope to see you next time!

November 04, 2020

Despite technical analysis of problem they failed twice to rectify it. Will have to return a third time. Somehow their analysis did not pinpoint the problem. However they did sell me a new tire. More

by ronh888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jaycee, Steven
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Nov 23, 2020 -

Lexus of Henderson responded

It is never our intention to cause an inconvenience and I am sorry for your frustrations. We strive to be meticulous with our service and it's hard to see that did not come through to you. I will discuss your concerns with my team so we can work towards improving. Thank you, Craig Kelly - Service Director - 702-228-7736

November 04, 2020

Lexus always provides excellent service and we are very happy with the dealership. Everyone is very helpful and knowledgeable. We continue to think Lexus IS the best car on the road! More

by DCOCHRAN33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David and Jayce
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Nov 04, 2020 -

Lexus of Henderson responded

Thank you so much for being loyal Lexus customers! We are delighted that you can depend on our Lexus of Henderson team for helpful service, every time. Have a great week!

November 04, 2020

Fast & friendly service as usual. The free car ride via Lyft to drop car off and pick up was a nice touch and very convenient. More

by TWYWY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Dalit
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Nov 04, 2020 -

Lexus of Henderson responded

Thanks for trusting Lexus of Henderson with your business! We look forward to taking care of you next time!

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