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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,052 Reviews

5,052 Reviews of Lexus of Henderson - Service Center

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October 30, 2020

My service advisor is Jay, is is awesome to work with, thanks for everything! He is a pleasure to work work with, I’m happy! More

by DUMAS976
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jay
Nov 02, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! Jay is an excellent member of our team at Lexus of Henderson, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

October 30, 2020

I love Lexus of Henderson! Everything is always smooth and enjoyable when I bring my car in. I’ve been to the Lexus dealership on Sahara and they don’t even come close to Lexus of Henderson! More

by ildmty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Lexus of Henderson responded

It means a lot to hear that you enjoy your visits with us at Lexus of Henderson. Thank you for the rave review! We look forward to working together for years to come.

October 30, 2020

Jay in service from start to finish was on his A game. He’s the reason why I’ll be returning to the dealership, thanks Jay More

by mikeg3384
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay
Oct 30, 2020 -

Lexus of Henderson responded

Mike - It's wonderful to hear that Jay earned your future business with his five-star service. Thank you so much for stopping by to write us a great review! - Lexus of Henderson team

October 30, 2020

I brought my car in for service. Stephan is my service manager and is always the most helpful & professional. I am looking for an AWD so he introduced me Ro Tito in sales and he has been such a joy to wor More

by Tati
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen in service
Oct 30, 2020 -

Lexus of Henderson responded

Tati - It really makes us happy to hear that you've enjoyed working with Stephan and Tito. Thank you for supporting our team with such a great review! We look forward to our continued relationship and assisting with your next purchase.

October 30, 2020

I enjoy having my Lexus 350 maintenance done at the Lexus Henderson dealership because the employees are always polite. They demonstrate exceptional people skills. I also find the employees to be skilled, kn More

by CRROSSER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It is always a pleasure to service your vehicle here at Lexus of Henderson, and we look forward to your next visit!

October 30, 2020

I have owned my car for more than 10 years.In the past I I have owned my car for more than 10 years. In the past I have hade always a very steady and excellent service. Today not so effective as in the pas More

by doragc3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Lexus of Henderson responded

I'm sorry to hear that your recent visit with us wasn't up to the five-star standards you've come to expect. Customer feedback helps us improve, and if you're willing to share further details about what happened, I would be glad to take your call. Thank you for reaching out, Craig Kelly - Service Director - 702-228-7736

October 30, 2020

Everyone was very helpful snd friendlyMy agent Tyler us Everyone was very helpful snd friendly My agent Tyler us always very helpful the finance person I spoke with was very honest and helpful They alway More

by DMROBISON04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Lexus of Henderson responded

Thank you so much for trusting us with your vehicle time and time again! We are glad that your recent visit was five-star worthy and that Tyler could assist you. Have a wonderful week!

October 30, 2020

I brought my car in for a recall. They got me in and into a loaner car within 10 minutes. When I came back my car was washed and filled with gas. They also replaced all of the missing clips under the hood. I More

by BENJOHNROSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce
Oct 30, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Henderson, and if you ever need anything else, don't hesitate to come back and see us again!

October 29, 2020

The staff was very professional and courteous as usual. It is always a pleasure working with Stephen Diem. Stephen is extremely knowledgeable and considerate. Thank you. More

by Jan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Oct 29, 2020 -

Lexus of Henderson responded

Jan, thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Henderson, and we will certainly let Stephen know that you appreciate his help. We look forward to your next visit!

October 29, 2020

Need to learn that not keeping agreements and not managing and, or supervising the people doing the work is a recipe for disaster. It’s unacceptable and not ok. More

by jdfirst10
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Lexus of Henderson responded

This doesn't sound like the accommodating and attentive service we pride ourselves on here, and I would certainly like to speak with you directly to get some more details regarding what happened. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Craig Kelly - Service Director - 702-228-7736

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