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Lexus of Henderson - Service Center

Henderson , NV

4.7
4,992 Reviews

4,992 Reviews of Lexus of Henderson - Service Center

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September 29, 2020

I have been very pleased with all aspects of the service department. They have been accommodating. On time and very courteous. The work has been more than acceptable. I feel confident recommending them. More

by RICHFULLMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David in Service
Sep 30, 2020 -

Lexus of Henderson responded

Thank you for the 5-star review! We are so glad you enjoyed working with our service team at Lexus of Henderson, and we look forward to your next visit!

September 29, 2020

They did a good job with the service, filled the tank, and gave it a wash too. As usual Lexus has great customer service! The recall issue was done as well. More

by AUDIODOG24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2020 -

Lexus of Henderson responded

We strive to deliver five-star service, and it is great to hear that this was reflected in your last visit! Thank you for taking the time to share and safe travels. We hope to see you again at Lexus of Henderson!

September 29, 2020

the service was great the only thing is I had to wait about an hour and a half but overall it was a good experience More

by Jaskarn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2020 -

Lexus of Henderson responded

Thank you so much for your feedback as well as your patience. We are lucky to have you as a Lexus of Henderson customer! Hope to see you down the road.

September 27, 2020

Best service department I've ever been to. Customer service and support are always outstanding, friendly and dedicated to customers needs. Keep up the great work. More

by WILSONEDVEGAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2020 -

Lexus of Henderson responded

We couldn't ask for better feedback and we appreciate you stopping by to share. At Lexus of Henderson, our team strives to provide great service and it is a privilege to have earned your continued support!

September 26, 2020

Good overall experience the service was prompt and good. Complimentary loaner is the same as my own car. Also fuel up my tank is appreciated very much. More

by jtai88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2020 -

Lexus of Henderson responded

Thank you for leaving a review. At Lexus of Henderson, we strive to provide guests with excellent service and I am glad that came true for you!

September 26, 2020

Excellent service- good communication and commitment to getting the job done. Very polite and respectful . Although they couldn’t duplicate the issue- they have recorded it More

by RICKIKAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
Sep 28, 2020 -

Lexus of Henderson responded

Thank you for trusting Lexus of Henderson with your business. I am glad to see that our team was a pleasure to work with.

September 25, 2020

David Torella has been extremely informative and helpful to me each time my car has required service. Customer service is outstanding and prices seem reasonable. More

by carolanne.kardash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torella
Sep 25, 2020 -

Lexus of Henderson responded

Carolanne - It's wonderful to hear that you can turn to David for all your auto service needs and know that you will receive five-star service. Thank you so much for being a loyal Lexus of Henderson customer!

September 25, 2020

Great company great service we always have that great customer experience and service. We like our Lexus dealer of Henderson. Our family will buy our Lexus from them again More

by YEREVAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Dault
Sep 28, 2020 -

Lexus of Henderson responded

Thank you for supporting Lexus of Henderson. We're proud to have earned your business and we look forward to taking care of you next time!

September 25, 2020

I had a great experience Jay the service manager was awesome I will definitely becoming back thanks again every time I need service for my Lexus More

by JJONES4173
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay service manager
Sep 28, 2020 -

Lexus of Henderson responded

Thank you for allowing us the chance to assist you! We are very happy to hear that you had a great experience working with Jay and our Lexus of Henderson team. We look forward to your next visit!

September 25, 2020

A little mad about the reach of the service dept to me lived the car on Friday was told call you Monday Tuesday never d More

by Fzapiain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jay Dalit
Oct 12, 2020 -

Lexus of Henderson responded

I sincerely apologize for the lack of follow-up communication on our end. I would be more than willing to speak with you directly about your concerns. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Craig Kelly - Service Director - 702-228-7736

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