Lexus of Henderson - Service Center

I was very concerned about coming to Las Vegas at this time due to health problems my wife and I have. I was very relieved and surprised when I was told you would tow my vehicle to your service departm time due to health problems my wife and I have. I was very relieved and surprised when I was told you would tow my vehicle to your service department and back to my home (a round trip of approximately 300 miles) with no charge to me. Thank you so much. I was asked to get my fuel tank down to 1/3 full because the fuel had to be drained so the repair could be completed. I was very pleasantly surprised when I discovered my tank was full when the car was returned. WOW! Thanks again. I really appreciated the nice people who helped me and made this such a nice experience, and I have told many other people about you. I would like to especially mention Dominic who first mention the tow to me, Tina Lowe for her help and patience, brand advisor Kettle, and case manager Michael for all your help I wish good health to all of you. More

Nice, straight to the point. No complaints. The area was clean and enough space for 6 ft of distancing. Would like more sitting outside. Car was clean which is a plus clean and enough space for 6 ft of distancing. Would like more sitting outside. Car was clean which is a plus More

Everyone here at this dealership are so kind! The prices are great too. Jay is great, I highly recommend working with him if you go to this location! are great too. Jay is great, I highly recommend working with him if you go to this location! More

Everything was great! Drop off and pick up were easy and quick. The quality of customer service is top notch every time I come here. quick. The quality of customer service is top notch every time I come here. More

For Jay Dalit/ came in for maintenance/ professional dealing/knowledgeable/ respectful / service was exemplary/ delivered the car on time/ answered all my questions on maintenance. dealing/knowledgeable/ respectful / service was exemplary/ delivered the car on time/ answered all my questions on maintenance. More

Exceptional customer service! Jayce was great! So appreciated after my 4+ hour wait for roadside assistance the night before. Issue diagnosed and fixed immediately. So grateful for Lexus of Henderson appreciated after my 4+ hour wait for roadside assistance the night before. Issue diagnosed and fixed immediately. So grateful for Lexus of Henderson's commitment to excellence. More

Easy to deal with. Personnel was very friendly and Easy to deal with. Personnel was very friendly and accommodating. Told us about the recall otherwise we never have known. Offered a loaner ca Easy to deal with. Personnel was very friendly and accommodating. Told us about the recall otherwise we never have known. Offered a loaner car but we did not need one More

I called to make an appointment for an oil change. When I called, they told me that they would give me a ride home. When I went there, the service agent told me that they cannot do that. They rushed the oil called, they told me that they would give me a ride home. When I went there, the service agent told me that they cannot do that. They rushed the oil change and didn’t give me a car wash so that I could get my car quicker. More

You screwed up ... my wife came in to have a noisy tire checked ... your tech said nothing was wrong ... the tire blew out ten miles north of Vegas on I 15 ... she had to wait 3 hours for AAA ... we are v checked ... your tech said nothing was wrong ... the tire blew out ten miles north of Vegas on I 15 ... she had to wait 3 hours for AAA ... we are very upset with your tech and Lexus IS Henderson ... what are you going to do for us ? More

Our Service Manager, David Torrella, was outstanding and handled everything perfectly. He went out of his way to make our experience exceptional as he has done on every other one of our service appointment handled everything perfectly. He went out of his way to make our experience exceptional as he has done on every other one of our service appointments. More