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Lexus of Henderson - Service Center

Henderson , NV

4.7
4,995 Reviews

4,995 Reviews of Lexus of Henderson - Service Center

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September 15, 2020

This Lexus of Henderson team is friendly, attentive, and accommodating. They communicate effectively what needs to be done, complete the work efficiently, and provide timely follow up. More

by Damencele
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Dalit - Service Department
Sep 15, 2020 -

Lexus of Henderson responded

Thank you for the review! We are so glad our team provided the friendly, attentive, and accommodating service we pride ourselves on at Lexus of Henderson, and we will certainly pass along your kind words. We look forward to your next visit!

September 15, 2020

Excellent Service by far! Thank you Lexus of Henderson NV. Excellent Service received from my Service Advisor Mr. David Torrella! THANK YOU. Maurice E Footrail More

by Moesuccess28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Mirrer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Advisor: Mr. David Torrella
Sep 15, 2020 -

Lexus of Henderson responded

It's our pleasure to assist you, Maurice! Thank you for choosing Lexus of Henderson for your auto service needs. We look forward to your next visit with us.

September 15, 2020

Mr. Tyler Heishman and his technical team performed an excellent service on my RX450H. The team completed final repairs to my concerns with the outmost satisfaction. Mr. Heishman has always ensued to assi More

by DAROSE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2020 -

Lexus of Henderson responded

Thank you for the review! We are so glad you enjoyed working with Tyler here at Lexus of Henderson, and it was our pleasure to service your Lexus RX 450H. If you ever need anything else, don't hesitate to come back and see us again!

September 15, 2020

Service was fast and on time. The waiting area is the best I’ve seen. Plenty of space to sit and be socially distant Ed. More

by JHSHELDON4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2020 -

Lexus of Henderson responded

Reviews like this one always make us smile! We're so glad to hear that you were happy with the quality of our work and with your stay in the waiting area. Thank you for your confidence in Lexus of Henderson!

September 14, 2020

Lexus of Henderson offers prompt efficient excellent customer service appointments can be made and followed does not require leaving your vehicle for an extended period More

by Linda Merlo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torrella
Sep 14, 2020 -

Lexus of Henderson responded

Thank you for sharing your review of Lexus of Henderson, Linda! We're proud to offer our customers prompt, quality service and feedback like this lets us know we're doing our jobs right. We look forward to working with you on your next visit!

September 13, 2020

Thanks for the great service provided us by Jayce and the team! We love the Service department always going the extra mile for us and our vehicle. More

by dmz19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce in Service
Sep 14, 2020 -

Lexus of Henderson responded

Reviews like this one always make our day! We love having you as a repeat customer, and it's wonderful to hear that Jayce and the rest of our service team made your latest service visit just as exceptional as you've come to expect. Thank you for trusting Lexus of Henderson with your vehicle and your business!

September 13, 2020

I bought my vehicle at this dealership two years ago and for the last two hours I have not have a good experience .this location have a horrible customer services. Every time I come there is a new person wh More

by marciapapa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jayce Messer
Sep 28, 2020 -

Lexus of Henderson responded

Marcia - While I am pleased to hear that you enjoyed working with Jayce, I am a bit disappointed that we haven't provided the communicative and accommodating service we pride ourselves on here over the last few visits. I will be sure to share this feedback with my team, and we will work to improve our process going forward. If there is anything more you'd like to share with me, please don't hesitate to give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

September 13, 2020

took my Rx350 in for oil change and tire pressure light on. oil change went smooth but tire pressure light did not turn off after I told my service advisors it was on thought they air a specific tire that More

by Jones47870
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2020 -

Lexus of Henderson responded

Jones - We appreciate you coming to Lexus of Henderson for your auto service needs and I'm sorry to hear that your tire pressure light is still on. I would like to look into the details of your visit but I'm going to need more information to do so. Would you please call me when you have a free moment? Thank you, Craig Kelly - Service Director - 702-228-7736

September 13, 2020

The service I received was extremely friendly and professional. I will return to this dealership in the future. They took care of me right away and arranged for transport home and back to the dealers More

by calvinlyons44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

Lexus of Henderson responded

What a great review! Customer service is our priority and we are thrilled to hear that this came through to you during your recent service experience. Thank you so much for being a wonderful Lexus of Henderson customer.

September 12, 2020

I am from Austin Tx recently moved to Vegas and LexusofAustin is the bar of what service is all about. LexusofLasVegas did not impress me 😟 but LexusofHenderson (Both Tyler and the service lady th More

by exlr8in
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler and service lady whom answers the phone
Sep 14, 2020 -

Lexus of Henderson responded

Hector, thank you for the review, and welcome to Las Vegas! We are so proud that we earned your trust and business here at Lexus of Henderson, and we will certainly let Tyler and our team know that you appreciate their help. We look forward to your next visit!

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