Lexus of Henderson - Service Center

Obviously management has tightly scheduled appointments such that wait times are unacceptable. Both waiting to drop my car off and pick it up caused me to first be late to work and at the end of the day I such that wait times are unacceptable. Both waiting to drop my car off and pick it up caused me to first be late to work and at the end of the day I had to cancel my afternoon appointment as I would not be able to make it. This was after being assured I would have plenty of time. Although I bought my car due to Lexus reputation, your service makes me wish I was back at Audi! More

Overall good service - would have preferred a loaner car instead of uber drivers but all-in-all - overall good service. instead of uber drivers but all-in-all - overall good service. More

The service manager was very courteous and professional in explaining what to expect in our first Lexus servicing. We were provided with a courtesy vehicle home while our Lexus was being serviced. I was ve in explaining what to expect in our first Lexus servicing. We were provided with a courtesy vehicle home while our Lexus was being serviced. I was very pleased with the service. More

Stephen is great as always! Makes the experience smooth and excellent. Always willing to help and answer any questions. Thank you! Makes the experience smooth and excellent. Always willing to help and answer any questions. Thank you! More

Wonderful experience with all staff members! They were all very helpful . Totally recommend this dealer to anyone that is not satisfied with who they deal with now. They were all very helpful . Totally recommend this dealer to anyone that is not satisfied with who they deal with now. More

Sucks because I have had a good experience here before, but this time Tyler the person who helped me, forgot to tell me my car was ready, and only told me once I asked him almost 6 hours later for an updat but this time Tyler the person who helped me, forgot to tell me my car was ready, and only told me once I asked him almost 6 hours later for an update, after he said it would only take “a couple hours”. Then when I asked for a lyft back he said ok, but never sent one and I waited 30 minutes and realized I wasn't gonna get a response and had someone drop me off at the dealership only to find out that Tyler's office was locked and lights were off, so I went to the other service manager for him to help me get my car, Im sure this just happen to be a bad day because like I said, I believe Tyler was the one that was super helpful with me in the past with my car. Just sucks I had to go through it. Especially cause I needed a car. More

The entire service staff are extremely competent, friendly and professional especially Tyler who is always excellent. friendly and professional especially Tyler who is always excellent. More

Service manager was great. However, when I came to pick up my car after a simple oil change, I had to wait almost 40 minutes until my manager was free. It took 30 seconds to ch However, when I came to pick up my car after a simple oil change, I had to wait almost 40 minutes until my manager was free. It took 30 seconds to check out. You should have a cashier for everyone to use when checking out. More

David helped with my service and gave me all the appropriate information needed. Such a quick an easy process. appropriate information needed. Such a quick an easy process. More

All service work was completed in a timely manner. The service department kept me updated on progress and expected completion time. Very happy with Lexus of Henderson. The service department kept me updated on progress and expected completion time. Very happy with Lexus of Henderson. More