Lexus of Jacksonville

Excellent Service, Patricia is great! She is very helpful and courteous. Patricia kept me informed throughout the service process, Excellent customer service experience from start to fini She is very helpful and courteous. Patricia kept me informed throughout the service process, Excellent customer service experience from start to finish! Keep up the good work! Thanks again!! More

Trey was amazing. Helpful and easy to work with. Made the entire transaction smooth & delivered a beautiful, perfectly shined up vehicle with a tank of gas and xm rad Helpful and easy to work with. Made the entire transaction smooth & delivered a beautiful, perfectly shined up vehicle with a tank of gas and xm radio trial! I absolutely love how easy this was and I got exactly what was expected. Beautiful vehicle. Jennifer in F&I was great. All around couldn’t be happier- and I come from a family of car business people! More

Paula is a very courteous and knowledgeable service advisor. Met me at my car for the appointment and quickly prepared paperwork; showed me the loaner car and suggested that I have breakfast while she advisor. Met me at my car for the appointment and quickly prepared paperwork; showed me the loaner car and suggested that I have breakfast while she parked the car for me and returned the key. My car needed additional work, that I suspected, and I received a video of the brakes . Estimate was included, which I approved electronically and received a voice mail from Paula that my car was ready for pickup. Returned rental and collected the paperwork and was on my way. Paula is great More

Mr. Philip Martin was very professional, pleasant, knowledgeable and very patient in helping me own my first car. Thanks. knowledgeable and very patient in helping me own my first car. Thanks. More

Thank you so much. Very satisfied with the work and service you have done for my car. Promptly and professionally done. Thank you Allen. Very satisfied with the work and service you have done for my car. Promptly and professionally done. Thank you Allen. More

Great service! Appointment was on time, the car service was done in expected time. Patricia was very nice and helpful. All personal are professional Appointment was on time, the car service was done in expected time. Patricia was very nice and helpful. All personal are professional More

Paula Clemons always takes excellent care of me. I prefer to deal only with Paula. I prefer to deal only with Paula. More

had 60,000 mile service work done on 2020 Lexus RX 350 - bill was $1,706.25, this was substantially higher then any other Lexus dealer in the sate!! by hundreds of dollars - very disappointed bill was $1,706.25, this was substantially higher then any other Lexus dealer in the sate!! by hundreds of dollars - very disappointed More

We purchased a 2010 Lexus LX 570 from this dealership. We were a little concerned with purchasing a vehicle that had 147,000 miles on it, but the interior was so clean that we thought maybe it was worth a We were a little concerned with purchasing a vehicle that had 147,000 miles on it, but the interior was so clean that we thought maybe it was worth a chance. My wife repeatedly asked the salesman if we could put it up on a lift and check the undercarriage for rust. The salesman repeatedly insisted they don’t sell vehicles with rust on them, and that it’s been back in the shop and checked out just fine. When we came to pick up the vehicle about five days later, I noticed that the emergency brake was not working, it would not engage properly. They took it back to the mechanics and took a couple of hours to fix it. He made up some excuse that maybe there was food stuck in it but after all the subsequent events transpired, I’m convinced it was rust. After we owned it about a week we checked underneath and noticed that there appeared to be a lot of surface rust and weren’t sure how bad it was. We took it to a third-party mechanic, who put it up on a lift for us so I could take a lot of photos, turned out there was a huge amount of rust that was destroying the undercarriage and frame of the vehicle. One spot of rust was so bad that the entire support brace for the transfer case was nearly rusted through, and a bolt was missing that holds the transfer case up under the vehicle. We had to confront the dealer and our sales person and luckily for us they agreed to buy the vehicle back. No questions asked. I even showed them the photos. For this dealership I would say buyer beware, don’t trust what they say when you buy a used vehicle from them. Have it checked out. They will tell you they checked it out, but I don’t know if they really did, and if they did and sold it to us anyway that’s even worse. If the transfer case brace had broken off while driving, the resulting accident could’ve been catastrophic. I was so unhappy with them and how they sold a vehicle to us like that, and put my wife and family in danger. Oh, and our salesman I’m pretty sure knew it was rusted, especially after taking the vehicle back to fix the emergency brake, but sold it to us anyway, just to make a commission. His name is Phillip - whatever you do don’t buy a car from him…ever. At least Lexus bought the vehicle back from us. More

Great dealer to do business with, Jeff Lovett great salesman I would recommend them to anyone salesman I would recommend them to anyone More