Lexus of Jacksonville

Incredible purchase experience at Lexus of Jacksonville. Defying all expectations in a post-pandemic world, Frank Hornick was a great steward of our transaction. Found him to be professional, competent, and Defying all expectations in a post-pandemic world, Frank Hornick was a great steward of our transaction. Found him to be professional, competent, and courteous - a rare combination of traits. Frank listened well and was fact-driven. Be comfortable discussing your luxury automotive projects with this dealership, and especially with Mr. Hornick. More

Great service. Like the cafe And the car wash. Nice touches. Pleasant staff. Five stars. Like the cafe And the car wash. Nice touches. Pleasant staff. Five stars. More

This is the fifth car I have purchased with the help of Don Hakker. He was kind, attentive and knowledgeable. It was a pleasure doing business with both him and Elizabeth Ferrell the finance manager. I Don Hakker. He was kind, attentive and knowledgeable. It was a pleasure doing business with both him and Elizabeth Ferrell the finance manager. I will definitely use this dealership again the next time I am in need of a new car. More

Lexus of Jacksonville is a five star operation. Making the initial appointment, the ease of in-processing, until I drove out with my car made for a very positive experience. The fact that it al Making the initial appointment, the ease of in-processing, until I drove out with my car made for a very positive experience. The fact that it all went well was due to the efforts and attention of the service manager Pat Conrad. Pat was there to meet me when I drove up. After a quick turnover of the car, we went to her office to detail my concerns and explain the problem. Within a short time, I was on my way with a loaner. Pat Conrad: -has excellent interpersonal skills. She is an effective and relaxed communicator able to ask the right questions to insure that the issue is understood and explained. -knows the automotive service business and was able to answer my questions in a friendly and professional manner. -communicated with me when necessary regarding where the shop was in the repair process. In this instance, a part was needed and ordered, at the time she gave me an estimate as to when it would be received. For me as the owner it was, from start to finish, a seamless process. Pat Conrad’s performance was a 5 star effort in all categories. More

They made it easy to trade in and lease my new car. Shannon Peek has helped me with my last 4 leases and I’ve been very satisfied. Shannon Peek has helped me with my last 4 leases and I’ve been very satisfied. More

Efficient professional service with friendly, courteous staff. Quick turnaround for inspection and diagnostic results while waiting. staff. Quick turnaround for inspection and diagnostic results while waiting. More

Recently had service and the service adviser was professional and courteous. All ervice performed was satisfactory. professional and courteous. All ervice performed was satisfactory. More

I recently had the pleasure of visiting the Jacksonville Lexus dealership and leasing a Lexus NX, and my experience was nothing short of exceptional. From start to finish, the team at the dealership went ab Lexus dealership and leasing a Lexus NX, and my experience was nothing short of exceptional. From start to finish, the team at the dealership went above and beyond to make sure that my needs were met and that I was completely satisfied with my purchase. One of the standout members of the team was Jeff Lovett, the sales associate who worked with me throughout the process. Jeff was incredibly friendly and professional, and he made me feel like a valued customer from the moment I walked through the door. He listened carefully to my needs and preferences, and he worked diligently to find a car that met all of my criteria and fit within my budget. But Jeff was just the beginning of the excellent service I received at the Jacksonville Lexus dealership. Bliss Sanders, the car technician, took the time to clearly explain all of the features and functions of my new Lexus NX, ensuring that I felt confident and comfortable driving it off the lot. And Elizabeth Ferrel, the finance manager, was a pleasure to work with as well, making the document process quick and easy while still taking the time to answer all of my questions. Overall, I would strongly recommend the Jacksonville Lexus dealership to anyone in the market for a new car. With a friendly, professional team that truly values their customers and provides exceptional service every step of the way, this dealership is truly a cut above the rest. More

Quick response, professional, pleasant from the first phone call to pick up.I felt that I was in good hands. phone call to pick up.I felt that I was in good hands. More

Excellent service, maintenance and the car was immaculate. Exceptionally clean inside and outside. Thank you so e immaculate. Exceptionally clean inside and outside. Thank you so e More