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Lexus of Jacksonville

Jacksonville, FL

4.7
808 Reviews

10259 Atlantic Boulevard

Jacksonville, FL

32225

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Showing 808 reviews

February 05, 2026

Paula was terrific. Good communication and well prepared for my wife and I and I. More

by Dannyromito68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Entire staff pleasant.
Feb 05, 2026 -

Dannyromito68 responded

Will be back and will ask for Paula.

Feb 05, 2026 -

Lexus of Jacksonville responded

We're grateful to have you as a Lexus of Jacksonville customer, Danny. It's wonderful to hear you were in capable hands with Paula. Thanks for the review!

February 05, 2026

Paula is fantastic. Very focused on customer service to me and enjoy her very much More

by Dannyromito68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Entire service dept, Brian Zehren, Moe Ghanimah, Chuck Otzel, Yohan Danino, Jack Becker, Mark Clark
Feb 05, 2026 -

Lexus of Jacksonville responded

Danny, thank you for visiting Lexus of Jacksonville! We'll be sure your kind words reach Paula.

February 04, 2026

Excellent customer service. Friendly greeting in service lane even on the coldest day! Clean car afterward service More

by Martha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry
Feb 05, 2026 -

Lexus of Jacksonville responded

Hi Martha, thank you for the 5-star review! We are thrilled to hear you had a friendly and professional service experience at Lexus of Jacksonville. See you next time!

January 30, 2026

Lexus of Jacksonville is a great dealership were Clients are treated eith utmost care. It is the only dealership that provides free food and beverages while you wait for your car to be serviced. There are o More

by Tixor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond
Feb 02, 2026 -

Lexus of Jacksonville responded

Thank you for the glowing review! We’re glad to hear you appreciated our team’s professionalism and our amenities at Lexus of Jacksonville. We’ll pass along your kind words to Raymond!

December 25, 2025

Service department was understaffed and not prepared for the amount of appointments they made My technician did not seem to care that I was upset and have experienced unsatisfactory service several times a More

by Rgag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
Dec 27, 2025 -

Lexus of Jacksonville responded

We're sorry to learn about the frustration you've experienced with our service department. It's important to us that all customers feel valued and cared for, and it sounds like we missed the mark here. We want to address your concerns properly - please get in touch so we can work towards a solution. Thank you, Khai Ferguson - Service Manager - (904) 721-5000

December 24, 2025

Jovie is a good salesman he gave me all the information I requested When the work was finished he communicated the work done clearly and did some minor free work He is good Keep him More

by P.achar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack Becker
Dec 26, 2025 -

Lexus of Jacksonville responded

We're happy to hear Jovie provided all the information you needed and took such good care of your service needs. Thank you for choosing Lexus of Jacksonville!

December 23, 2025

Was promised a couple of things and dealer did not follow through, very disappointing to have spent so much money More

by gerryms1117
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeff, Chuck Otzel
Dec 27, 2025 -

Lexus of Jacksonville responded

Gerry, I'm very sorry to hear that the promises made to you were not followed through on. We want our customers to leave satisfied with their visits and happy with their purchases, and I would like the chance to assist in making things right for you. Would you please call me so that I can learn more about your situation? Thank you, Kristopher Waterman - General Manager - 904-722-4395

December 15, 2025

Service was excellent and advisors were very professional! Would recommend this service center dealership to others! Using for years and they are honest and reliable! More

by Semixon67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
Dec 16, 2025 -

Lexus of Jacksonville responded

Thank you for your continued trust and glowing recommendation! We’re proud of our team’s professionalism and honesty. We look forward to serving you for years to come at Lexus of Jacksonville!

December 14, 2025

The dealership process was very good. The accommodations afforded to secure the vehicle was more than we expected. The salesperson was very courteous, welcoming but did not exert pressu More

by lmullins0534
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bliss Sanders, Alex York
Dec 15, 2025 -

Lexus of Jacksonville responded

Thank you for sharing your feedback! We’re pleased to hear our team made your experience seamless and pressure-free. We appreciate your business and hope to welcome you back to Lexus of Jacksonville in the future!

December 08, 2025

I currently regret purchasing a Lexus ES300H- my next vehicle will likely be a BMW. More

by jdparmet
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kai
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