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Lexus of Jacksonville

Jacksonville, FL

Overview
Reviews
Vehicles
4.8
752 Reviews
Call Dealership (904) 721-5000
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10259 Atlantic Boulevard

Jacksonville, FL

32225

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Showing 752 reviews

December 15, 2022

My car was serviced and returned to me looking like a pig sty. It was obvious they did not put down paper mats on the floor, or wipe the scuff marks and smudges from their dirty hands. The car was not washed More

by Velmcken
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Allen Sandberg
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Dec 19, 2022 -

Lexus of Jacksonville responded

We understand the value of meticulous care, and I regret that your visit with us left you with a different impression. Your feedback will be addressed with my team to ensure a situation like this doesn't occur again down the road. I do see Alan has scheduled a detail for your vehicle — please let me know if you need anything. Brian Zehren - General Manager - bzehren@fieldsauto.com

December 08, 2022

My service rep Paula is awesome! She is always so very helpful and friendly! She makes the experiences enjoyable More

by retajet
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Paula
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Dec 08, 2022 -

Lexus of Jacksonville responded

Thank you for the great review! We appreciate the kind feedback about Paula and hope to see you back again at Lexus of Jacksonville. Safe travels!

November 27, 2022

My experience was great, My first service and it was very satisfying. Thank you Lexus. More

by M J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patricia Conrad
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Nov 27, 2022 -

Lexus of Jacksonville responded

Hi MJ! Thank you for taking the time to leave our Lexus of Jacksonville team a five-star review! We strive to provide a top-quality service experience and are delighted to hear we did so for you. We hope to see you again in the future for any of your Lexus automotive needs and wish you safe travels until then.

November 17, 2022

This is our first time at Lexus of Jacksonville. Henry handled us with great care. More

by thedaokona
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Henry
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Nov 18, 2022 -

Lexus of Jacksonville responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with Henry and the Lexus of Jacksonville team. Drive safely, and we hope to see you back again down the road!

November 09, 2022

Dealership efficient and reliable. Appreciated that Paula got Zack to help me with my devices. More

by Angel
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Paula
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Nov 09, 2022 -

Lexus of Jacksonville responded

Angel, we are over the moon to hear that you trust Paula, Zack, and the team to get the job done right. Thank you for choosing Lexus of Jacksonville!

November 09, 2022

Paula in service was very professional. She made my 1st experience with your dealership exceptional. I drive from south St. Augustine. I'm looking forward to my future experiences. Thank y More

by Tamhopper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paula Clemons
Report | Print
Nov 10, 2022 -

Lexus of Jacksonville responded

We are thrilled that you had such a positive experience working with Paula! Thank you for choosing Lexus of Jacksonville and for sharing your support on our page. Drive safely until we see you again!

November 08, 2022

Excellent service. Had a very short wait time. Loaner vehicle was nice. Service rep was very polite. More

by Martiros
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
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Nov 08, 2022 -

Lexus of Jacksonville responded

Martiros, we're so glad our team could offer courteous and timely service, as well as a quality loaner vehicle. Many safe and happy miles from everyone at Lexus of Jacksonville!

November 08, 2022

Henry is the best. The loaner works for me. The showroom people helped with a question. More

by altradio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry
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Nov 09, 2022 -

Lexus of Jacksonville responded

Thank you for leaving this kind review. We are glad that our Lexus of Jacksonville team could help. Henry will appreciate the shout-out!

November 07, 2022

When you walk in somebody will greet you and ask you if they can help you More

by Espefajar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Whitten ,Bob Ewing and tech guy are 5 star
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Nov 07, 2022 -

Lexus of Jacksonville responded

Thank you for sharing your positive feedback! We appreciate your business here at Lexus of Jacksonville. Safe travels ahead!

October 31, 2022

I always have a positive experience at Lexus. The food service is well received. I would like to see them offer more discounts as other dealerships offer More

by bbmstamper
Recommend Dealer
Yes
Employees Worked With
Brian Zehren
Report | Print
Oct 31, 2022 -

Lexus of Jacksonville responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with us. Drive safely, and we hope to see you back again at Lexus of Jacksonville!

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