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Lexus of Jacksonville

Jacksonville, FL

4.8
752 Reviews

10259 Atlantic Boulevard

Jacksonville, FL

32225

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Showing 752 reviews

September 14, 2022

Allen was very helpful. In and out quickly Always a pleasant experience all the time. More

by Jrbirk51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen
Sep 14, 2022 -

Lexus of Jacksonville responded

Thank you for the amazing review! Your kind words are much appreciated. See you next time.

September 01, 2022

Shanon is excellent person that I am dealing with. He is the best. He is very helpful and knowledgeable. I am very happy with him More

by limsivath
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shanon, Brian Zehren, Moe Ghanimah, Chuck Otzel, Yohan Danino, Jack Becker, Mark Clark
Sep 01, 2022 -

Lexus of Jacksonville responded

Thank you for the review. We're happy that Shannon was helpful and knowledgeable. See you again next time here at Lexus of Jacksonville!

August 29, 2022

Allen was our customer service rep. He was great at keeping me posted on what was being done. What I was not pleased with is how long it took them. I felt like it was unnecessary for t More

by Cheri Jamison
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Allen S.
Sep 06, 2022 -

Lexus of Jacksonville responded

Cheri, While I'm thrilled Allen was able to help you, we will certainly look into what could have caused this delay to ensure a smoother process moving forward. We appreciate your support and hope to see you again next time. Khai Ferguson - Service Manager - (904) 721-5000

August 28, 2022

I have been driving a Lexus RX 350 for the past 15 years from this dealership. They are great to do business with I love the Lexus RX. My service manager is Larry Berry and he is the greatest. Each time More

by L Cason
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Berry
Aug 29, 2022 -

Lexus of Jacksonville responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with Larry and the Lexus of Jacksonville team over the years. Drive safely in your Lexus RX 350, and we hope to see you back again down the road!

August 20, 2022

This is my far the BEST experience I had with a dealership. When I acquired about the car, I told Phillip I would take the car if he could come down to a certain number. He said he wasn’t sure but More

by slroberson19
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip
Aug 22, 2022 -

Lexus of Jacksonville responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Phillip and the Lexus of Jacksonville team. Drive safely in your new vehicle, and congratulations! We hope to see you back again down the road!

August 19, 2022

Called the sales person multiple times on the phone number provided in the email. No answer, no call back, even emailed the gentleman, no answer. I will spend my money else where. Thanks. More

by Avarughese
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lovett , J
Aug 21, 2022 -

Lexus of Jacksonville responded

I apologize for the lack of communication on behalf of my team. We strive to deliver attentive and accommodating service, and it is disappointing to see that we left the wrong impression. I assure you that we will use this feedback to improve our practices in the future. Lastly, I can see that we have lost your support, but if there is anything more I can do to assist you or help fix things, please feel free to reach out. Best, Brian Zehren - General Manager - bzehren@fieldsauto.com

August 16, 2022

Very prompt and reliable service at Lexus of Jacksonville. Service personnel are courteous and cheerful. More

by jrmccarthy1946
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer
Aug 16, 2022 -

Lexus of Jacksonville responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Jacksonville team. Drive safely, and we hope to see you back again down the road!

August 10, 2022

I travel 80 miles to get service on my GX 460. Service is s an easy process. They keep you informed on the progress of your vehicle. Nice, comfortable waiting room. Patricia is my service ad More

by donnacardellino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patricia
Aug 11, 2022 -

Lexus of Jacksonville responded

Thank you for this review. We're glad to hear that the team took excellent care of your Lexus GX 460. We appreciate your business, and we will see you again next time. --Lexus of Jacksonville team

August 10, 2022

Rodger (Service Advisor) was very helpful and professional. Lexus of Jacksonville is by far the best dealership I have been to. More

by Susan Breen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rodger Bookall
Aug 10, 2022 -

Lexus of Jacksonville responded

Susan, thanks so much for your kind rating and review! We appreciate knowing that you enjoyed working with Roger here at Lexus of Jacksonville. We will pass your thoughts along.

July 30, 2022

I was so pleased with the service and attention I received on my recent service visit to Lexus of Jacksonville. It was a difficult and somewhat unusual service need however the results were more than More

by tomconlan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Conrad
Aug 01, 2022 -

Lexus of Jacksonville responded

Tom, thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Jacksonville team. Drive safely, and we hope to see you back again down the road!

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