Lexus of Jacksonville

Factory recall for brake actuator. From the moment my wife and I arrived, the service staff was outstanding. The young ladies that met us were friendly and very helpful. After being u From the moment my wife and I arrived, the service staff was outstanding. The young ladies that met us were friendly and very helpful. After being ushered into the new waiting area, which , by the way, was a vast improvement over the old setup, I was met by Ron, the service advisor with whom I had made my appointment. In a word, Ron was just great. Friendly and professional, he was well informed and did everything he said he was going to do. The warranty work on my car was completed in far less time than I thought it would be and I was on my way in less than an hour.... I've been a Brumos Lexus (Lexus of Jax) customer for white a number of years now and this service trip was by far my best ever....Keep it up! More

I made a good investment in the 2006 Lexus SL 430. I really wasn't even looking for a car last Saturday. My friend, Tamara Heseltine, had found a used Lexus on line and needed a ride to Jacksonville, I really wasn't even looking for a car last Saturday. My friend, Tamara Heseltine, had found a used Lexus on line and needed a ride to Jacksonville, so I obliged. We took her car for a spin and while she was filling out the paperwork to buy the Lexus, I looked over the cars that were available. There was one in particular that caught my eye, and once again, Norm took me for a ride. Obviously I was sold on the Lexus and traded in my Escape the same day. Yes, I would say that Norm is a very knowledgeable, friendly and extremely capable salesman. If I ever do make another trade, it will be with Norm. More

Review from Lysa Telzer recent lease at Brumos Lexus of JAX Don leased a car to a friend of mind so I called upon him when I was looking to lease a car for my son and get him out of his truck. It was a very ple Don leased a car to a friend of mind so I called upon him when I was looking to lease a car for my son and get him out of his truck. It was a very pleasant experience as Don was able to put us into a Lexus in our budget and gave a fair trade for the truck. It was nice dealing with a true professional. Please note that the only negative issue was that I had asked the finance department to hold my check of $11,000 until my funds would clear and it was cashed before I was able to notify them as agreed upon. Fortunately the funds were there and no harm was done but I feel you should know this for future reference. I hope to do business with Don again as soon as I am ready to trade my car in as well. Feel free to contact me at 904-894-1425. Sincerely, Lysa Telzer More

Happy and enthusiastic staff. I was even provided a bottled water with out asking for it. Nice and thank you. The new place is grat, very spacious and really customized for customers easy access. bottled water with out asking for it. Nice and thank you. The new place is grat, very spacious and really customized for customers easy access. More

35000 mile service We were greater by the service staff in a very friendly manner. Jomar our service manager was very helpful as usual. Jomar contacted us with needs o We were greater by the service staff in a very friendly manner. Jomar our service manager was very helpful as usual. Jomar contacted us with needs of the car. Service was done in a short period of time and we picked up the car quickly and easily. More

As always, Brumos Lexus of Jacksonville provides excellent customer service. The product speaks for itself although the employees are what bring customers back to Brumos. excellent customer service. The product speaks for itself although the employees are what bring customers back to Brumos. More

Excellent experience. Both the service manager and the shuttle driver were professional and friendly. I was impressed by the timely service. The estimate was exact so ther Both the service manager and the shuttle driver were professional and friendly. I was impressed by the timely service. The estimate was exact so there were no surprises at the end!!! Nice More

My latest Lexus purchase My late husband and I have dealt with Keith Williams for quite a few years. Besides the fact that we love Lexus automobiles we have always been tota My late husband and I have dealt with Keith Williams for quite a few years. Besides the fact that we love Lexus automobiles we have always been totally impressed with Keith's professionalism, knowledge and fantastic service. Now that I am doing this on my own, Keith made the process absolutely wonderful for me. He took care of every aspect of my trade ins and sale, and I could not be more pleased, not only with my service but my new Lexus. To complete the entire process, Don, (the IT man) and Justin Elsich could not have been better. Extremely customer oriented. Truly, I felt pampered.!!!! More

I really was satisfied with the customer service and the service that was done on my Lexus. You were made to feel at home and the new waiting area was fantastic! I feel like a queen every time I come to t service that was done on my Lexus. You were made to feel at home and the new waiting area was fantastic! I feel like a queen every time I come to the dealership. More

Davin and David were simply great. There were very attentive, informative and very friendly. They are very proud of the Lexus brand. I would recommend Brumo Lexus, Davin and David to anyone. attentive, informative and very friendly. They are very proud of the Lexus brand. I would recommend Brumo Lexus, Davin and David to anyone. More