Lexus of Jacksonville

Buying a Car at Brumos Lexus of Jacksonville! While having a new car is exciting and fun, buying one can be anything but that. I have now owned two Lexus LS cars. After my first LS was totaled; an While having a new car is exciting and fun, buying one can be anything but that. I have now owned two Lexus LS cars. After my first LS was totaled; and my husband Bill and I were able to get out of that car without a scratch, we vowed to have a Lexus from that point on. Chemistry has to be right for any sale to happen. When we went into the dealership to find another LS Certified pre-owned car, after the accident, something wasn't happening to give either of us that chemistry. Then Davin Tillman, was asked to step in and without a doubt, there was chemistry. A quiet, soft spoken, man, we soon realized that Davin had the patience to listened to our story about the accident and understood why it was important for us to find another LS. The "right" LS. He helped us to do that. Fast forward many years, when it was time to get another car, Bill said, I'm calling Davin. Davin had left such a good impression, that years later, we had not forgotten him! How had Davin managed to leave that good impression? Easy, to answer. His patience to simply listen, while we sorted out the pro's and con's of buying the car we wanted; and his ability to give us the information we needed to make the best decision we could. That's a salesman's art - not to get nervous when your customer does!! Knowing that you have already made the sale, it's just a matter of which one and how. I found the car I wanted easily. I love the ES sedan I found. Then I went to work on convincing Bill that he too was long over due for a trade in. He started looking at a pre-owned RX. Davin had mentioned early on, that we could always think about leasing a car. Bill found the one he wanted, Davin started to draw up the paper work, and as Bill was thinking, he started asking about the lease program. Then more patience on Davin's part, as the decision to look at a totally different car was made and the numbers redone, and all the while with a smile. By now we had been at the dealership a couple of hours! Yes, it was a pleasure to come back to Brumos Lexus and find Davin Tillman still there, so knowledgeable about his products, and more than willing to ride out our objections until the sale was made. The chemistry was so good not only did we buy one car, we bought two! Thank YOU Davin, for making our experience even better this time around!! Thank you Lexus for having and keeping such a wonderful sales person. I also want to mention, David Elaty, the Financial Service Manager that did our paperwork. Thank you for making that process so easy to do, David!! All in all, it was a most pleasant experience! More

Service for Lexus 350 I have never dealt with such friendly, responsive, helpful of a service team. The whole experience was incredible,from getting me a car to use while m I have never dealt with such friendly, responsive, helpful of a service team. The whole experience was incredible,from getting me a car to use while mine was being fixed to call backs. You have a great thing going at Brumos and I am trhrilled we bought a Lexus there and will always have it serviced there if at all possible. The service team was helpful every one of them. Your lounge is perfect and I love the whole experience. More

Lexus service My service was excellent beginning with the phone call to make the appointment. I was greeted quickly and courteously. My wait for Larry Berry was v My service was excellent beginning with the phone call to make the appointment. I was greeted quickly and courteously. My wait for Larry Berry was very short. As always Larry was knowledgeable as to what needed to be serviced and checked. The vehicle was ready before it was promised. My only complaint is that after leaving the dealership I noticed when I tried to adjust the outside mirrors neither could be adjusted. I left in the lunch traffic and I had fight my way back through the traffic to return to the dealership without the use of my outside mirrors. The car washers had apparently fowled up the mirrors and they had to be readjusted. I was a bit disappointed when I returned home and found that a card had been sent to me offering a 10% discount. Sincerely, Lillian A. Jones More

Professional I found Len to be very professional in customer relations, as well as the other Brumos employees. My overall experience with Brumos has been excellent I found Len to be very professional in customer relations, as well as the other Brumos employees. My overall experience with Brumos has been excellent. More

Satisfactory I am very pleased with the diagnostic & Explanation & service provided. Have worked with Kai Ferguson before & wanted his opinion regarding repair. I am very pleased with the diagnostic & Explanation & service provided. Have worked with Kai Ferguson before & wanted his opinion regarding repair. Very happy with the outcome. More

Purchased a new car The service i received was quick and efficient and stress free and Don worked with me via long distance so i only had to come to the dealership one ti The service i received was quick and efficient and stress free and Don worked with me via long distance so i only had to come to the dealership one time, to pick up my car. More

Jomar does it again! As usual, Jomar was fantastic! Originally we planed on waiting for the checkup but as the amount of work needed came to light, Jomar, had a loaner rea As usual, Jomar was fantastic! Originally we planed on waiting for the checkup but as the amount of work needed came to light, Jomar, had a loaner ready and waiting for us! Great man!! More

Goodwin - Lexus RX350 Lev and Linda Goodwin visited the Brumos Lexus Dealership in Jacksonville, FL shopping for a new or certified pre-owned Lexus RX350. We met Don Hakke Lev and Linda Goodwin visited the Brumos Lexus Dealership in Jacksonville, FL shopping for a new or certified pre-owned Lexus RX350. We met Don Hakker, who was polite, professional, very knowledgeable, and quickly understood our goals. Don sent us off with several options to consider, and also followed up by phone with answers to some of our questions. When we returned a few weeks later, Don showed us several vehicles, and we were able to select one, negotiate the price, and close the deal smoothly and cordially. It was an excellent experience all around. And, we love the vehicle! More

Factory recall for brake actuator. From the moment my wife and I arrived, the service staff was outstanding. The young ladies that met us were friendly and very helpful. After being u From the moment my wife and I arrived, the service staff was outstanding. The young ladies that met us were friendly and very helpful. After being ushered into the new waiting area, which , by the way, was a vast improvement over the old setup, I was met by Ron, the service advisor with whom I had made my appointment. In a word, Ron was just great. Friendly and professional, he was well informed and did everything he said he was going to do. The warranty work on my car was completed in far less time than I thought it would be and I was on my way in less than an hour.... I've been a Brumos Lexus (Lexus of Jax) customer for white a number of years now and this service trip was by far my best ever....Keep it up! More

I made a good investment in the 2006 Lexus SL 430. I really wasn't even looking for a car last Saturday. My friend, Tamara Heseltine, had found a used Lexus on line and needed a ride to Jacksonville, I really wasn't even looking for a car last Saturday. My friend, Tamara Heseltine, had found a used Lexus on line and needed a ride to Jacksonville, so I obliged. We took her car for a spin and while she was filling out the paperwork to buy the Lexus, I looked over the cars that were available. There was one in particular that caught my eye, and once again, Norm took me for a ride. Obviously I was sold on the Lexus and traded in my Escape the same day. Yes, I would say that Norm is a very knowledgeable, friendly and extremely capable salesman. If I ever do make another trade, it will be with Norm. More