I purchased a Lexus Certified Used 2014 Lexus GS 350 in November, 2019. The Salesman was very helpful and the car was very nice quality. However, even though it was advertised as a Certified Used Car, they attempted to charge me again for the certification even though it was included in the price. Once I brought this to their attention, they immediately took down their online advertising of the car. After they delivered the car, I noticed a rattle inside. Since I live 50 miles from the dealership, I took it to JM Lexus to find out what was wrong. It was the Sunroof. When they did their Certified maintenance on the car, they did not change the brackets that were very broken on the sunroof and just left it that way. After almost 2 months of waiting for them to let me know if they would cover the cost to fix, they said the Certified insurance would cover it. Well they were wrong, it was not covered. They should have know that from the beginning. In summary, I recommend you go to JM Lexus where they always take care of all their customers without deceiving advertising and with the best service! Do NOT go to Lexus of Kendall!