Lexus of Kendall

The newest television advertisement for Lexus states, “The first thing Lexus made wasn’t a car, it was a promise. That you would be welcomed and cared for, whenever, wherever, however.” Since May 20 I h “The first thing Lexus made wasn’t a car, it was a promise. That you would be welcomed and cared for, whenever, wherever, however.” Since May 20 I have taken my car to the dealership 4 times to fix several issues supposedly related to the key fob; in fact, one time they kept the car for five days and still did not repair the issues. The service manager, Luis Rivera, told me on June 28 they would be having a field technology expert come in to the remedy the issues. I have reached out to Luis 3 times since he told me that and still do not have a date to bring in the car. This kind of treatment certainly does not reflect the quoted commercial. This car is my fifth Lexus and may be the last. Donald Jones Coral Gables More

Excellent customer service , quiero agradecer a Juan soto manager de financiamiento , el es excepcional y muy profesional, el se aseguró que mi amigo saliera satisfecho , gracias a él se cumplieron sus sueño manager de financiamiento , el es excepcional y muy profesional, el se aseguró que mi amigo saliera satisfecho , gracias a él se cumplieron sus sueños, Gracias 🙏 Juan !! More

Excellent attention, I always come with Mr. Luis, he is very kind, very attentive, 100% recommended Luis, he is very kind, very attentive, 100% recommended More

Excelente atención, muy profesional la ayuda del señor William corredor, definitivamente cubrieron mis expectativas. Éxitos William corredor, definitivamente cubrieron mis expectativas. Éxitos More

Excellent and professional, best dealer in Miami, they always help the customer find what they are looking for. always help the customer find what they are looking for. More

Chris was amazing he did an amazing job I needed to change my oil asap and in 1 hour he had my car he suggested on what my car needed he did an amazing job definitely will Come here again change my oil asap and in 1 hour he had my car he suggested on what my car needed he did an amazing job definitely will Come here again More

Chris Gonzalez was great, very patient and informative. He offered services that I might need and suggested what I needed He offered services that I might need and suggested what I needed More

WARNING. I scheduled an appointment to view a car. Lexus of Kendall contacted me 2x in advance to confirm my appt over phone/text (which I confirmed). After I I scheduled an appointment to view a car. Lexus of Kendall contacted me 2x in advance to confirm my appt over phone/text (which I confirmed). After I drove 45 minutes to the dealership, neither the salesperson who was promised to greet me, nor the car I was promised to view, were available. No one had any clue who I was. After many minutes of waiting, I was informed the car was given as a loaner vehicle for the day. Very unprofessional. No courtesy. I took 1/2 a vacation day from my job and got nothing. No advance warning. I grew up in a family of car dealers and this dealership is either dishonest, incompetent, or both. Now I get why people buy cars online today. More

I had a great time at this Lexus of Kendall dealership. Customer service was great especially through the service manager Mr Luis Rivera. He makes you feel great, answers your needs and strives to give you Customer service was great especially through the service manager Mr Luis Rivera. He makes you feel great, answers your needs and strives to give you considerations for great deals on products and services. So therefore, I strongly recommend this dealership to all Lexus owners and would be owners. Ask for Mr Luis Rivera and have an awesome customer moment with him.. .winks !! More

Me and my family went to see a car on Labor Day. The car was very nice it had a good price and low mileage, I already had an approved loan from my bank to purchase the car but when it came to the nu The car was very nice it had a good price and low mileage, I already had an approved loan from my bank to purchase the car but when it came to the numbers we thought it would be good to see if maybe they could offer a better deal for us. We were in a little bit of hurry because we had people coming over. Since we had a trade in, my husband left my daughter and I at the dealership while he went to get his car so that we could leave my car there since the salesman said we could not drive it because that would change the trade in Value. Which now I realize that didn't even make sense since carmax gives you a trade in value that is good for a week. Anyway I was called in to the finance person office and he started to do numbers but before anything he gave me a tablet which was a questionnaire about how I would be servicing my car and other questions that had nothing to do with why I was there! Which was to get a better loan. After I finished he then proceeded to explain coverage benefits like Gap and other things with these outrageous priced. So I asked if I had to get any of that and I could see he started to get annoyed at my questions. I called my husband and he said don't get any of that...so I told the guy I didn't want anything. He was very annoyed. As he was filling my application he then stops and asks me, why did you put here that you OWN where you live? So I look at my daughter and say because we own! He then says its not in your credit report, so you dont own anything....I'm going to change that to lives with Family!!! I couldn't believe the stupidity and unprofessionalism on his part. He then started to tell me the monthly payment will be this and your first payment won't be until this date so on and so forth.I was like excuse me can you please tell me the APR of the loan and all the details before any of all that other stuff?? Again annoyed told me it's our best. Again I asked about the APR he tells me 9.3% so I said oh no I'm already approved with my bank at 7% he got so red I thought he would explode said something I couldn't make out and continued with the bad face and made me feel like I wasted his time. He gave me the tablet again never made eye contact continued to be mad his phone rang and was even rude to the poor person that called. I wanted out of that office ASAP and he without saying a word or explaining anything gave me the tablet to sign all this paperwork. When he was done he stood up and told me wait outside for insurance. While outside my husband came back and I told him let's go I want to go, we will come back tomorrow and finish the transaction. We left and I told my husband what had happened. He was beyond mad. As I thought more about it I decided that I didn't want to give my money to a dealer that had someone like that individual working for them. I told my husband I no longer wanted the car. He said no worries we will go back tomorrow get our car back and let them know we changed our minds. Before we left my husband asked the salesperson where are you going to leave the trade in? He answered don't worry we have a garage inside I will park it in there nothing is going to happen to it. On our way to the dealer the next day my husband called the salesperson and told him that I had changed my mind and did not not want to purchase the vehicle because of what had happened with the finance guy...which the salesperson was aware of and told my husband he couldn't do anything about. The salesperson clearly upset, tells him "oh I don't think we have your trade in anymore " . You can imagine our reaction. Mind you we never exchanged any money, I never finalized the purchase, they didn't even have any info about my approved loan. At this point it was obvious they were trying to strong arm us into closing the sale. We had to get Pinecrest police to get our car back. Please beware of dealing with this dealer since shady tactics are used make a sale. More