Lexus of Kendall

SERVICE & QUALITY OF 2022 RX 350L I bought my Lexus RX 350L on 9/11/22. The first time I took it in for service was Jan 2023 for wifi and garage door sync not working. I thought my sluggish engine and del 350L on 9/11/22. The first time I took it in for service was Jan 2023 for wifi and garage door sync not working. I thought my sluggish engine and delayed acceleration was normal, but, though intermittent, it became much more pronounced, almost resulting in an accident upon trying to pass (it wouldn't accelerate). Another time, my husband stopped at a light; the engine didn't recognize that he was pressing down on the accelerator when the light turned green (the fourth time, it engaged). A number of issues were also going on, so I took my car back on 4/28/23 (~5400 miles on odometer) for maintenance/oil change, wifi still not working, garage door still not syncing, sluggish engine, etc. When I received it back I was told "the computer said there is nothing wrong,” so nothing was done to fix the problem. A few months later, my car again became sluggish, the passenger mirror began going up (instead of down) when put in reverse, the Bluetooth/CarPlay periodically didn’t recognize our phones (inconvenience on our 2,000-mile trip), etc. The sluggish acceleration nearly caused another accident upon trying to pass; the delay between pressing the accelerator and the car accelerating was so long that I began to pull back behind the car I was attempting to pass; the accelerator finally kicked in and I nearly rammed that vehicle from behind. We took the car in again for an oil change, garage door not syncing, sluggish engine, passenger side mirror going up rather than down when in reverse, Bluetooth/CarPlay's erratic recognition, etc. This was 9/11/2023 (~9,600 miles). I picked my car up yesterday (9/15/23). The cashier handed me the paperwork; I didn't understand some of the information. She called my service advisor, Efrain H. When he showed up, I said, "I'd like to know exactly what was done" because I couldn't tell if it was nothing or if they found the issue and fixed it. His response was condescending/patronizing and exasperated: "Ma'am you have to read the receipt." His rude behavior was a shock. This morning I got a call from Luis R (Service Manager), telling me I was told not to smoke in the loaner car and that because I did he was going to charge me $150 to detail it. When I told him that I did NOT smoke in the car (the God’s honest truth!) and that I would NOT pay $150, he angrily told me “You will NOT be getting another loaner from us again.” My husband, listening to the entire exchange, was furious and yelled that if I said I didn’t smoke in it, I didn’t. Luis R then hung up on us. This was the third or fourth loaner car I’d had. I've NEVER smoked in any of them! The passenger side mirror now goes out and down so far you can’t see the feet of someone unless they are standing by the rear bumper. Efrain claimed the computer said nothing was wrong with the mirror and nothing to fix. If service did nothing, why is the mirror now having the opposite issue? It’s worse now than before I took it in! I never suspected the Lexus of Kendall's service of lying. Now I can’t help but think they're lying and being rude to get me to quit bringing this lemon of a vehicle back to them. If you want a Lexus serviced, RUN AWAY from this dealership! I’ve NEVER had as many problems with any other new car, nor have I EVER been treated like I’m a liar/ hypochondriac complainer (who wants to take their car to the dealer? It’s inconvenient and cuts into work!). Shameful behavior! I’m appalled at the treatment and inability to fix or acknowledge a problem politely and without thinking (or insinuating) the customer is lying. After being treated disrespectfully by the service advisor and manager, I called to speak with the General Manager (Tom G). He got in at 12:00 pm. It is now 5:00; no phone call. Next steps: CEO/President (Chris R), Bean Automotive Group/owner (Lori B), Corporate, and then attorney and Lemon Law if all else fails. More

Horrible experience in trying to purchases a used car. Multiple passing from one sales person to the next, hang ups when trying to reach the dealership, promises to return phone calls or send paperwork. W Multiple passing from one sales person to the next, hang ups when trying to reach the dealership, promises to return phone calls or send paperwork. Wasted the entire day with these clowns. No respect for potential customers. If this is the way they treat someone trying to give them money, I’d hate to deal with them after purchasing. Another reason why Miami stinks. Go elsewhere for your Lexus. Or better yet, buy a Mercedes. More

Great service from service advisor to technicians. Our advisor Ileana Gonzalez was very helpful and listening to our needs and provided accommodation better than expected. Our advisor Ileana Gonzalez was very helpful and listening to our needs and provided accommodation better than expected. More

The service was simply amazing! Both Dee and Isaac took fantastic care of me. This is my second visit, and both have been very enjoyable. Thank you so, so much!! Both Dee and Isaac took fantastic care of me. This is my second visit, and both have been very enjoyable. Thank you so, so much!! More

Patty and Marshall made it so easy the process to buy my current lease. Its my 3rd car buying at Lexus of Kendall. Taken care all the time. Look forward to my future trade in already ☺️💯. current lease. Its my 3rd car buying at Lexus of Kendall. Taken care all the time. Look forward to my future trade in already ☺️💯. More

Stay away, they told me $650 for my service, made appointment, took the car, and when I get there they tell me they cannot keep this price and the new one is 850, unacceptable, I am guessing this is appointment, took the car, and when I get there they tell me they cannot keep this price and the new one is 850, unacceptable, I am guessing this is how they make business, they tell you a lower price so you take the car, looks like a scam to me. 850 was said verbally by advisor. If they cannot manage to give you an accurate price, dont want to imagine what they do with your car Moving to JM Lexus! More

My experience with this dealership was very good because of my sales person Patty Warman. I have worked with her many times. She's the Best. of my sales person Patty Warman. I have worked with her many times. She's the Best. More

Why anyone would pay $1400 in add on "delivery" and "doc" fees at this dealership is a mystery to me when other dealerships charge as little as $150 for doc fees. Made me an offer then wouldn't honor it. C fees at this dealership is a mystery to me when other dealerships charge as little as $150 for doc fees. Made me an offer then wouldn't honor it. Claim the car has been sold but contacted the sales and was told it was still available. More

Deceptive and rude. I spoke to a saleswoman who explained a special was $0 down. I asked three times - does this mean zero down? No taxes? No fees? She assured me yes, and to come in that evening. She texted a special was $0 down. I asked three times - does this mean zero down? No taxes? No fees? She assured me yes, and to come in that evening. She texted me so I can communicate directly. When I arrived, this saleswoman didn't exist. Nowhere to be seen. Someone else was texting me, and funnily enough, the $0 down deal didn't exist any longer. This was a clear tactic to get me in the building. I pointed the manager to his website, and he explained, "my marketing is my prerogative" - I was blown away with that response, and simply walked out. An hour of my life wasted by deceptive snakes. Go to one of the other Lexus dealers in town. More

Just had a terrific experience leasing a new car with Patty Warman. She was a total pleasure to work with and accessible and pleasant answering all our questions. Patient in going over the various bells Patty Warman. She was a total pleasure to work with and accessible and pleasant answering all our questions. Patient in going over the various bells and whistles of the new car as well. A great experience More