Lexus of Kendall

Awful Service Department Imagine taking your Lexus (that you bought at Lexus of Kendall) in for a flat tire and having to wait THREE MONTHS to get it back! During the time my Imagine taking your Lexus (that you bought at Lexus of Kendall) in for a flat tire and having to wait THREE MONTHS to get it back! During the time my car was in for a simple flat tire, they destroyed the rim of that tire (had to replace it), had an accident with my car and had to replace the back bumper, and scratched and dented the car (which resulted in two paint jobs, with bad results). Check out how they returned the car to me after all that (see photo)! I kid you not! And that is a screw drill bit they left as well. Then, to add some more insult, the service manager stopped corresponding with me, the GM never contacted me after Lexus Corporate promised he would, and now Lexus Corporate is saying they can't help because this is an independently owned dealership. RUN AWAY FROM LEXUS OF KENDALL!!! More

Cannot Meet Lexus Standards One of the best services I have ever received was from Luis and the valet from Service. They were extremely courteous and respectful with my parents a One of the best services I have ever received was from Luis and the valet from Service. They were extremely courteous and respectful with my parents and myself. He offered us concessions and took great care of us. What blew me away was being welcomed back and being acknowledged by our last name. As simple as it is it has made a lasting and memorable impression. Unfortunately, I cannot say the say same when it comes to the new car sales department. As someone who works in sales for a luxury boutique hotel I understand the importance of everyone that walks through my door and deserves the upmost respect and service that is unforgettable. However, the minute my father and I walked through the door a gentlemen on his cell phone and two others were surrounding him at the counter and only one looked us and did not even acknowledge our presence. To add further insult to injury a sales representative was walking around without his mask and until I looked him in the eye did he actually put the mask on. During these times of COVID-19 it is not only careless, but reckless. My father and I walked around without being assisted and I was interested in purchasing the LS-500. It is extremely disappointing when I could not be assisted or even receive the simplest form of respect. The new car sales department of Lexus of Kendall loves the idea of luxury, but they cannot meet the standards of luxury. I now understand why my parents purchased their LS-460L from Lexus of Pembroke Pines and I will be working with them on my purchase. More

Agradecida por la atencion, amabilidad y profesionalismo del Sr. William Corredor, el vendedor que nos guio y asesoro durante nuestro proceso de seleccion de nuestro primer Lexus... Lo recomendamos ampliam del Sr. William Corredor, el vendedor que nos guio y asesoro durante nuestro proceso de seleccion de nuestro primer Lexus... Lo recomendamos ampliamente!!! More

many thank to Freddy Corcho, excellent customer services, he help me to buy my new lexus . ⭐⭐⭐⭐⭐ high class services highly recomend. Many thanks Lexus of Kendall he help me to buy my new lexus . ⭐⭐⭐⭐⭐ high class services highly recomend. Many thanks Lexus of Kendall More

Great staff and great service. Nothing better than Lexus quality. Alex Valdés, sales, gave us a great experience and was very knowledgeable of the product and amenities. Greatly appreciated. quality. Alex Valdés, sales, gave us a great experience and was very knowledgeable of the product and amenities. Greatly appreciated. More

Customer service I have purchased many cars from this dealership but never again. The dealership was very disorganized during my visit on 8/5/2019. The car I came to t I have purchased many cars from this dealership but never again. The dealership was very disorganized during my visit on 8/5/2019. The car I came to test drive was the wrong year and not certified as I was told. The salesman had zero customer service skills also. He gave me a price and told me "bottom line price no negotiation" That ended my relationship with this dealer. Try another Lexus dealer as I am doing. Found the same vehicle for thousands less elsewhere. Avoid Mario at all costs. I miss Tom Butler. More