Lexus of Kendall

Impossible to get Warranty Repair My local Lexus of Kendall (FL) dealer nor Lexus corporate have resolved a problem with my 2013 ES300h after many attempts. Lexus of Kendall dealer sai My local Lexus of Kendall (FL) dealer nor Lexus corporate have resolved a problem with my 2013 ES300h after many attempts. Lexus of Kendall dealer said if I maintain my car with them they will fight for me should there be any problem with the manufacturer in the future, so I did. Well, I reported a defect in the backseat leather shortly after my 25k maintenance appointment November 2016 while my car was under warranty. The backseat perforated leather dried and shrunk causing tension on the rest of the seat. It feels very rough and hard to the touch. The manager at the dealer took photographs, and said he will contact the manufacturer. After several months of leaving messages with Lexus of Kendall operator and voicemails I was told the manager no longer works there, and another manager (Bernardo) took over his work. I came in person to meet with new manager March 2017, by which point the problem area became larger, and same problem started to happen on the other side. He took more photos, said it's not a Lexus defect because on one side it is "perfect circle". I contacted corporate, submitted photos, and they asked Bernardo to weigh in. He said I caused the damage but could not explain how, and if there was a defect in the leather he would not be able to tell unless the leather was taken off and he can examine the back side of it. Corporate said I will need an expert in leather to run tests and determine the cause. I have never heard of such a response for warranty coverage. They denied to fix my car while under the warranty. I contacted the 3rd party dispute resolution address, provided by Lexus, several times with no reply. I purchased the car used with 6k miles in 2013 in perfect condition. Since then I rarely used or had passengers in the backseat. When I did have passengers the trips were short, just a few blocks in the city, and my passengers are slim. My car is stored under a carport, in a garage when I am at work, and my windows are tinted so the inside temperature does not get hot often. I have had others cars such as Audi, BMW, Chrysler, Honda over 100k miles and much older that did not have such quality issues even with daily use. My Lexus has premium leather with Luxury package, it should withstand at minimum light use. The problem from initial report to current has grown in size, and continues to grow. Terrible dealer customer service and misinformation, terrible experience with corporate. First and last Lexus. More

LAZY LYING MECHANICS I bought a Lexus certified NX200t 2 weeks ago and the wiper fluid was not spraying onto the windshield. The pump would make a noise and I’d hear the f I bought a Lexus certified NX200t 2 weeks ago and the wiper fluid was not spraying onto the windshield. The pump would make a noise and I’d hear the fluid falling on the floor. I went to Lexus of Kendal and was told that the pump was malfunctioning (although it clearly was pumping fluid on to the ground). They scared me away saying the front bumper would need to be removed and most likely I would have to pay out of pocket because factory warrant would most likely not cover me. I went to JM Lexus and had the car fixed and washed in an hour and a half.... The problem was a leaking hose (makes more sense than a malfunctioning pump). More

Not a great experience, Get things in writing!! As a long time Lexus customer, I decided to do business with Lexus of Kendall because I expected the buying process to be on par the high standards Le As a long time Lexus customer, I decided to do business with Lexus of Kendall because I expected the buying process to be on par the high standards Lexus has. Sadly, this was NOT the case. According to the walls at the dealership, Lexus of Kendall has achieved the "Elite of Lexus" award, which is prestigious among Lexus dealers. However, I was not treated in a manner consistent with this high honor. I strongly urge anyone doing business with this dealership to get everything agreed upon in writing, as well inspect the vehicle in person with your own eyes. More

They damage my credit the first month I got my car Never again!!! The sales person very nice and attentive, everything is beautiful when you go to buy, he was a great sales person BUT the finance depa Never again!!! The sales person very nice and attentive, everything is beautiful when you go to buy, he was a great sales person BUT the finance department (lexus financial bank) damage my credit score on the first month I get my car, they never send any paperwork or bill or invoice NOTHING. I called the dealership and they told me that not worried that the first payment always late so it’s my first time doing a lease so I believe what they said and wait WELL 45 days later they call me that I was 30 days late and put that mark on my credit AS A CONSEQUENCE MY CREDIT GO DOWN FROM 722 to 570 just like that because they can’t do their job. Run for this place, to many dealers. I WOULD NEVER BUY FROM LEXUS AGAIN. Go to a serious dealer with a serious bank! More

My daughter is very happy! I bought a red 2016 Lexus IS for my daughter on Tuesday. They gave me a great price and made the process smooth. I am a happy customer. I bought a red 2016 Lexus IS for my daughter on Tuesday. They gave me a great price and made the process smooth. I am a happy customer. More

GREAT SALESMAN but POOR FINANCIAL ASSOCIATE & POOR PAPERWORK SALES PERSON JOSE GARCIA WAS AWESOME AND GREAT BEST SALES GUY YOU WOULD HAVE MET AND DID A GREAT JOB WORST SERVICE GIVEN BY FINANCE GUY ALFRED OLIVAR SALES PERSON JOSE GARCIA WAS AWESOME AND GREAT BEST SALES GUY YOU WOULD HAVE MET AND DID A GREAT JOB WORST SERVICE GIVEN BY FINANCE GUY ALFRED OLIVARES. EVERYTHING WRONG, HALF HEARTED JOB SO MANY MISTAKES. SOLD ME 3RD PARTY INSURANCE WHICH DID NOT COVER WHAT I WANTED AND WHEN ASKED FOR PROOF WAS GIVEN A RUN AROUND. STILL DID NOT GET MY MONEY BACK FROM CANCELLED INSURANCE. More

Service experience Fernando Valdivia was very profesional and informed me of all the the Technicians findings and parts and estimates to fix the car. Communicated every Fernando Valdivia was very profesional and informed me of all the the Technicians findings and parts and estimates to fix the car. Communicated every step that was needed to fix this he car. More

Great service and great staff amazing prices This is my 2nd time buying a vehicle here, from the momen you walk in they treat you like part of the family friendly and professional, they walways h This is my 2nd time buying a vehicle here, from the momen you walk in they treat you like part of the family friendly and professional, they walways hel you to get a good deal and work with you to satisfy your needs and payments goals More

Excellent customer oriented orientation This was my first Lexus experience, and this dealer made it an excellent one. The staff were well trained, extremely helpful and with an honest desire This was my first Lexus experience, and this dealer made it an excellent one. The staff were well trained, extremely helpful and with an honest desire to get a deal that would be beneficial for both sides. I highly recomemend this dealer for anyone looking for an excellent luxury brand experience More

ROBERT KING IS THE MAN!!!! ROBERT KING WAS PHENOMENAL AND PROFESSIONAL. HE GAVE ME ALL THE INFORMATION NEEDED TO SECURE THE VEHICLE. GREAT PERSON...LOOK FORWARD TO DEALINGS IN T ROBERT KING WAS PHENOMENAL AND PROFESSIONAL. HE GAVE ME ALL THE INFORMATION NEEDED TO SECURE THE VEHICLE. GREAT PERSON...LOOK FORWARD TO DEALINGS IN THR FUTURE. More